IMA Benelux (Inter Mutuelles Assistance)

𝐃𝐚𝐲 𝐚𝐧𝐝 𝐍𝐢𝐠𝐡𝐭: 𝐓𝐡𝐞 𝐈𝐧𝐯𝐢𝐬𝐢𝐛𝐥𝐞 𝐑𝐞𝐥𝐚𝐲 𝐓𝐡𝐚𝐭 𝐃𝐫𝐢𝐯𝐞𝐬 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 𝐅𝐨𝐫𝐰𝐚𝐫𝐝 When one shift ends, another begins. The transition between night and day at 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱 is more than just a change in hours. It’s a 𝐭𝐫𝐮𝐞 𝐩𝐚𝐬𝐬𝐢𝐧𝐠 𝐨𝐟 𝐭𝐡𝐞 𝐛𝐚𝐭𝐨𝐧, where each team builds on the work of the previous one to ensure continuous and seamless assistance. Like in a relay race, everything relies 𝐨𝐧 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐢𝐭𝐲, 𝐭𝐫𝐮𝐬𝐭, 𝐚𝐧𝐝 𝐚 𝐬𝐡𝐚𝐫𝐞𝐝 𝐠𝐨𝐚𝐥: being there at every moment for those who depend on us. 🏅 𝐓𝐡𝐞 𝐧𝐢𝐠𝐡𝐭 𝐭𝐞𝐚𝐦 works with rigor and dedication, handling each case with precision and care. They ensure that nothing is left to chance, that every situation is under control, so the day team can take over smoothly, equipped with all the necessary information. 🏅 𝐓𝐡𝐞 𝐝𝐚𝐲 𝐭𝐞𝐚𝐦 picks up with the same energy and determination. Armed with the handover details, they continue the work, making it their mission to respond to urgent needs, provide support, reassure, and find solutions for those who call on us. 🏅 𝐓𝐡𝐞𝐲 𝐚𝐫𝐞 𝐧𝐨𝐭 𝐚𝐥𝐨𝐧𝐞: when the workload intensifies, teams can count on the support of 𝐨𝐭𝐡𝐞𝐫 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬, stepping in to streamline tasks, absorb activity peaks, and allow everyone to focus on what matters most—assistance. This is the essence of 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱: helping others while also 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐞𝐚𝐜𝐡 𝐨𝐭𝐡𝐞𝐫 𝐰𝐢𝐭𝐡𝐢𝐧 𝐨𝐮𝐫 𝐭𝐞𝐚𝐦𝐬. Everyone plays a crucial role in this great chain of solidarity, and together, we move forward with a single goal: being there, at any hour, for those who need us. 🌙🌞 𝐀𝐧𝐝 𝐲𝐨𝐮? Have you ever worked night shifts and felt 𝐭𝐡𝐞 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 of this team-to-team transition? Share your experience with us! 👇

☕ 𝐓𝐡𝐞 𝐜𝐨𝐟𝐟𝐞𝐞 𝐦𝐚𝐜𝐡𝐢𝐧𝐞: 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐚𝐧𝐲’𝐬 𝐟𝐢𝐫𝐬𝐭 𝐬𝐨𝐜𝐢𝐚𝐥 𝐧𝐞𝐭𝐰𝐨𝐫𝐤! There are strategic spots in every company. Some might say the meeting room, others the boss’s office… But let’s be honest: the real nerve center is the 𝐜𝐨𝐟𝐟𝐞𝐞 𝐦𝐚𝐜𝐡𝐢𝐧𝐞. It’s where you take a breather after a tough call, where a colleague finds the right words to lift your spirits, and where a simple chat helps you feel lighter and ready to support others again. 💡 A place where ideas flow—no agenda, no PowerPoint. 🤝 A space for debate, laughter, and support… where team spirit strengthens without even realizing it. 🔥 A moment to recharge—not just your batteries, but your motivation too. Of course, sometimes “Radio Hallway” goes into overdrive. Let’s not kid ourselves—news travels faster here than through an “Urgent” email. But beyond the gossip, it’s a space for 𝐬𝐡𝐚𝐫𝐢𝐧𝐠, 𝐡𝐞𝐥𝐩𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐞𝐯𝐞𝐧 𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝐢𝐬𝐬𝐮𝐞𝐬 in 30 seconds flat. At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, these informal exchanges are a cornerstone of our company culture. Because teamwork and proximity aren’t just decided in meetings—they’re lived daily, sometimes over a cup of coffee. 𝐒𝐨 𝐭𝐨𝐦𝐨𝐫𝐫𝐨𝐰, 𝐢𝐧𝐬𝐭𝐞𝐚𝐝 𝐨𝐟 𝐬𝐞𝐧𝐝𝐢𝐧𝐠 𝐲𝐞𝐭 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐞𝐦𝐚𝐢𝐥, 𝐡𝐨𝐰 𝐚𝐛𝐨𝐮𝐭 𝐠𝐫𝐚𝐛𝐛𝐢𝐧𝐠 𝐚 𝐜𝐨𝐟𝐟𝐞𝐞? ☕😉 #Teamwork #CompanyCulture #CoffeeBreak #Collaboration #OfficeLife #Leadership #Communication #WorkplaceMotivation #IMAbenelux

𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐚𝐧𝐝 𝐓𝐫𝐮𝐬𝐭: 𝐖𝐡𝐞𝐧 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐢𝐬 𝐀𝐥𝐫𝐞𝐚𝐝𝐲 𝐇𝐞𝐥𝐩𝐢𝐧𝐠 "𝑊𝑒 𝑢𝑛𝑑𝑒𝑟𝑠𝑡𝑎𝑛𝑑 𝑦𝑜𝑢." Three words that turn simple assistance into true support. At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, we operate in a 𝐦𝐮𝐥𝐭𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐚𝐧𝐝 𝐦𝐮𝐥𝐭𝐢𝐜𝐮𝐥𝐭𝐮𝐫𝐚𝐥 environment where language is more than just a tool—it’s a 𝐠𝐚𝐭𝐞𝐰𝐚𝐲 𝐭𝐨 𝐭𝐫𝐮𝐬𝐭, 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞. That’s why our team speaks more than 𝟐𝟎 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬, allowing us to support our beneficiaries in their native language and provide a service that is both efficient and reassuring. 💡 𝐀 𝐦𝐮𝐥𝐭𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐭𝐞𝐚𝐦 𝐢𝐬𝐧’𝐭 𝐚 “𝐛𝐨𝐧𝐮𝐬”—𝐢𝐭’𝐬 𝐭𝐡𝐞 𝐟𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧. According to a 𝐂𝐒𝐀 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 study, 𝟕𝟓% 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐩𝐫𝐞𝐟𝐞𝐫 𝐭𝐨 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐞 𝐝𝐨𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐰𝐢𝐭𝐡 𝐚 𝐛𝐫𝐚𝐧𝐝 𝐰𝐡𝐨𝐬𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐢𝐬 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐢𝐧 𝐭𝐡𝐞𝐢𝐫 𝐧𝐚𝐭𝐢𝐯𝐞 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞. Not because they don’t understand another language, but because in stressful situations, they need to feel reassured and understood above all else. Thanks to our linguistic diversity, 𝐰𝐞 𝐜𝐫𝐞𝐚𝐭𝐞 𝐚𝐧 𝐢𝐦𝐦𝐞𝐝𝐢𝐚𝐭𝐞 𝐛𝐨𝐧𝐝 𝐨𝐟 𝐭𝐫𝐮𝐬𝐭 by speaking the language of those who need us. 💡 𝐁𝐞𝐲𝐨𝐧𝐝 𝐰𝐨𝐫𝐝𝐬: 𝐭𝐡𝐞 𝐩𝐨𝐰𝐞𝐫 𝐨𝐟 𝐜𝐮𝐥𝐭𝐮𝐫𝐞. Speaking a language is not enough. 𝐀 𝐅𝐫𝐞𝐧𝐜𝐡-𝐬𝐩𝐞𝐚𝐤𝐢𝐧𝐠 𝐁𝐞𝐥𝐠𝐢𝐚𝐧 𝐚𝐧𝐝 𝐚 𝐅𝐫𝐞𝐧𝐜𝐡-𝐬𝐩𝐞𝐚𝐤𝐢𝐧𝐠 𝐂𝐚𝐧𝐚𝐝𝐢𝐚𝐧 𝐝𝐨𝐧’𝐭 𝐡𝐚𝐯𝐞 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐰𝐡𝐞𝐧 𝐢𝐭 𝐜𝐨𝐦𝐞𝐬 𝐭𝐨 𝐬𝐞𝐫𝐯𝐢𝐜𝐞. The same goes for Dutch in the Netherlands versus Flanders, or Arabic in Morocco versus Lebanon. At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, we don’t just translate—we 𝐚𝐝𝐚𝐩𝐭 𝐭𝐨 𝐜𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐧𝐮𝐚𝐧𝐜𝐞𝐬 to provide truly relevant and empathetic assistance. 💡 𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞: 𝐚 𝐫𝐞𝐚𝐥 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐚𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞. Companies that invest in linguistic diversity see a 𝟏𝟎 𝐭𝐨 𝟏𝟓% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧. At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, we witness this every day: assistance is not just about solving a problem—it’s about 𝐦𝐚𝐤𝐢𝐧𝐠 𝐬𝐮𝐫𝐞 𝐞𝐚𝐜𝐡 𝐩𝐞𝐫𝐬𝐨𝐧 𝐟𝐞𝐞𝐥𝐬 𝐡𝐞𝐚𝐫𝐝, 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐨𝐨𝐝, 𝐚𝐧𝐝 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭. 🌍 𝐒𝐩𝐞𝐚𝐤𝐢𝐧𝐠 𝟐𝟎 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬 𝐢𝐬 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐚𝐧 𝐚𝐬𝐬𝐞𝐭. It’s our commitment: 𝐡𝐮𝐦𝐚𝐧, 𝐫𝐞𝐚𝐬𝐬𝐮𝐫𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐭𝐚𝐢𝐥𝐨𝐫-𝐦𝐚𝐝𝐞 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞. #LanguageAndTrust #MultilingualSupport #CustomerSatisfaction #CulturalDiversity #CustomerRetention #HumanSupport

𝐖𝐨𝐦𝐞𝐧 𝐚𝐧𝐝 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: 𝐀 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡 𝐓𝐡𝐚𝐭 𝐌𝐨𝐯𝐞𝐬 𝐭𝐡𝐞 𝐖𝐨𝐫𝐥𝐝 𝐅𝐨𝐫𝐰𝐚𝐫𝐝 On March 8th, we celebrate International Women's Rights Day. A day that reminds us, beyond the symbols, how equality is a daily fight, especially in the professional world. For decades, leadership was defined by domination, authority, and unwavering certainty. The loudest voice in the room dictated direction. But the world has changed, and so has the definition of leadership. At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, this evolution is a lived reality every day. This change isn’t just about having a female CEO. It’s at the very heart of what we do. Our business relies on assistance, on being present for others in moments of vulnerability, listening before acting. It’s no coincidence that qualities traditionally associated with women—empathy, intuition, resilience—are at the core of our mission. 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐓𝐡𝐫𝐢𝐯𝐞𝐬 𝐨𝐧 𝐃𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲: 𝐖𝐡𝐞𝐧 𝐄𝐯𝐞𝐫𝐲𝐨𝐧𝐞 𝐂𝐚𝐧 𝐒𝐡𝐢𝐧𝐞, 𝐭𝐡𝐞 𝐖𝐡𝐨𝐥𝐞 𝐓𝐞𝐚𝐦 𝐒𝐡𝐢𝐧𝐞𝐬 For a long time, "soft skills" were seen as secondary to "hard skills." Today, we recognize that these skills—empathy, active listening, emotional intelligence, adaptability—are the foundation of effective leadership. 👉 𝐒𝐭𝐮𝐝𝐢𝐞𝐬 𝐬𝐡𝐨𝐰 𝐭𝐡𝐚𝐭 𝐰𝐡𝐞𝐧 𝐰𝐨𝐦𝐞𝐧 𝐭𝐚𝐤𝐞 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐫𝐨𝐥𝐞𝐬, 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬: ✔️ 𝐏𝐞𝐫𝐟𝐨𝐫𝐦 𝐛𝐞𝐭𝐭𝐞𝐫 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥𝐥𝐲 (McKinsey & Co, 2023). ✔️ 𝐌𝐚𝐧𝐚𝐠𝐞 𝐜𝐫𝐢𝐬𝐞𝐬 𝐦𝐨𝐫𝐞 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲, thanks to a collaborative and resilient decision-making process. ✔️ 𝐂𝐫𝐞𝐚𝐭𝐞 𝐬𝐭𝐫𝐨𝐧𝐠𝐞𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 𝐜𝐮𝐥𝐭𝐮𝐫𝐞𝐬, fostering inclusivity and psychological safety. 𝐀𝐭 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, 𝐭𝐡𝐢𝐬 𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐢𝐬 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐚 𝐫𝐞𝐚𝐥𝐢𝐭𝐲 Our 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐜𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐞 is predominantly made up of women: 𝟒 𝐰𝐨𝐦𝐞𝐧 𝐨𝐮𝐭 𝐨𝐟 𝟔, and within the company, we have a balanced distribution with 𝟓𝟑% 𝐰𝐨𝐦𝐞𝐧 and 𝟒𝟕% 𝐦𝐞𝐧.  We know that diversity isn’t just a concept; it’s a strength. Not because it’s trendy, but because it helps create leadership that is more human, more strategic, and more effective. Of course, men have always played and will continue to play a key role in our society and our company. But today, balancing leadership styles is an obvious choice. More space for women isn’t less space for men—it’s more richness, more perspectives, and ultimately, more collective success. 𝐓𝐡𝐞 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐨𝐟 𝐭𝐨𝐦𝐨𝐫𝐫𝐨𝐰? 𝐈𝐭’𝐬 𝐝𝐢𝐯𝐞𝐫𝐬𝐞, 𝐜𝐨𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐫𝐲, 𝐚𝐧𝐝 𝐢𝐧𝐜𝐥𝐮𝐬𝐢𝐯𝐞. ➡️ 𝐅𝐨𝐫 𝐲𝐨𝐮, 𝐰𝐡𝐚𝐭’𝐬 𝐭𝐡𝐞 𝐤𝐞𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐭𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐚 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐭𝐨𝐝𝐚𝐲? 𝐋𝐞𝐭’𝐬 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐢𝐭! 👇 #FeminineLeadership #Empathy #Inspiration #Values #InternationalWomensDay

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🚀 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱 𝐚𝐧𝐝 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞: 𝐀 𝐒𝐲𝐧𝐞𝐫𝐠𝐲 𝐁𝐞𝐭𝐰𝐞𝐞𝐧 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐚𝐧𝐝 𝐇𝐮𝐦𝐚𝐧𝐢𝐭𝐲 🤖❤️ Artificial Intelligence (AI) is transforming industries, sparking both curiosity and concerns. At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, we see this technological revolution as 𝐚 𝐮𝐧𝐢𝐪𝐮𝐞 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐭𝐨 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐨𝐮𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 while preserving 𝐭𝐡𝐞 𝐞𝐬𝐬𝐞𝐧𝐜𝐞 𝐨𝐟 𝐨𝐮𝐫 𝐦𝐢𝐬𝐬𝐢𝐨𝐧: 𝐡𝐮𝐦𝐚𝐧 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧. 🤝 Our goal has always been to provide 𝐩𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞, 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐯𝐞, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐚𝐬𝐬𝐢𝐨𝐧𝐚𝐭𝐞 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞. AI strengthens this commitment by optimizing our operations, without ever replacing the 𝐜𝐚𝐫𝐞 𝐚𝐧𝐝 𝐞𝐦𝐩𝐚𝐭𝐡𝐲 that make a real difference in critical moments. 🔍 𝐀𝐈 𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 By integrating AI into our processes, we improve our ability to 𝐚𝐧𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐭𝐨 𝐭𝐡𝐞 𝐧𝐞𝐞𝐝𝐬 𝐨𝐟 𝐨𝐮𝐫 𝐛𝐞𝐧𝐞𝐟𝐢𝐜𝐢𝐚𝐫𝐢𝐞𝐬 more quickly and accurately. 🚗 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐑𝐨𝐚𝐝𝐬𝐢𝐝𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Thanks to real-time data analysis, AI helps us 𝐩𝐫𝐞𝐝𝐢𝐜𝐭 𝐩𝐞𝐚𝐤 𝐢𝐧𝐭𝐞𝐫𝐯𝐞𝐧𝐭𝐢𝐨𝐧 𝐭𝐢𝐦𝐞𝐬 and optimize resource allocation, ensuring faster response times and a 𝐛𝐞𝐭𝐭𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐟𝐨𝐫 𝐝𝐫𝐢𝐯𝐞𝐫𝐬 𝐢𝐧 𝐝𝐢𝐬𝐭𝐫𝐞𝐬𝐬. ⚡ 𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐢𝐧𝐠 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬: AI enhances request management by 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐭𝐢𝐦𝐞𝐬 𝐚𝐧𝐝 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐧𝐠 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐭𝐚𝐬𝐤𝐬. This frees up our advisors to 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐰𝐡𝐚𝐭 𝐭𝐫𝐮𝐥𝐲 𝐦𝐚𝐭𝐭𝐞𝐫𝐬: 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠, 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐩𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐡𝐮𝐦𝐚𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. 💡 𝐁𝐚𝐥𝐚𝐧𝐜𝐢𝐧𝐠 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐇𝐮𝐦𝐚𝐧 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, we believe that AI is a powerful driver of innovation, but it can never replace 𝐞𝐦𝐩𝐚𝐭𝐡𝐲, 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, 𝐚𝐧𝐝 𝐡𝐮𝐦𝐚𝐧 𝐣𝐮𝐝𝐠𝐦𝐞𝐧𝐭. 𝐎𝐮𝐫 𝐭𝐞𝐚𝐦𝐬 𝐫𝐞𝐦𝐚𝐢𝐧 𝐚𝐭 𝐭𝐡𝐞 𝐡𝐞𝐚𝐫𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩, with AI serving as a 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐨𝐨𝐥 that allows them to focus on the most strategic and emotional aspects of assistance. By embracing AI, we 𝐫𝐞𝐚𝐟𝐟𝐢𝐫𝐦 𝐨𝐮𝐫 𝐜𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭 to delivering assistance that is ever more 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐯𝐞, 𝐫𝐞𝐥𝐞𝐯𝐚𝐧𝐭, 𝐚𝐧𝐝 𝐡𝐮𝐦𝐚𝐧. At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, we make technology an ally in fulfilling 𝐨𝐮𝐫 𝐦𝐢𝐬𝐬𝐢𝐨𝐧: 𝐭𝐨 𝐛𝐫𝐢𝐧𝐠 𝐜𝐨𝐦𝐟𝐨𝐫𝐭 𝐚𝐧𝐝 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐭𝐡𝐨𝐬𝐞 𝐢𝐧 𝐧𝐞𝐞𝐝, 𝐚𝐭 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐭𝐢𝐦𝐞, 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐥𝐞𝐯𝐞𝐥 𝐨𝐟 𝐜𝐚𝐫𝐞. 🎯💙 #ArtificialIntelligence #IMAbenelux #Innovation #Assistance #HumanFirst

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𝐑𝐢𝐬𝐤 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: 𝐌𝐨𝐫𝐞 𝐓𝐡𝐚𝐧 𝐉𝐮𝐬𝐭 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐏𝐫𝐞𝐯𝐞𝐧𝐭𝐢𝐨𝐧 Traditionally, risk management is often reduced to loss prevention, crisis avoidance, or regulatory compliance. While these aspects are fundamental, a true risk management strategy goes far beyond damage control—it becomes a real 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐝𝐫𝐢𝐯𝐞𝐫 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐚𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞. At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, risk management is at the heart of our mission. Whether in 𝐫𝐨𝐚𝐝𝐬𝐢𝐝𝐞 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞, 𝐦𝐞𝐝𝐢𝐜𝐚𝐥 𝐞𝐦𝐞𝐫𝐠𝐞𝐧𝐜𝐢𝐞𝐬, 𝐨𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧, we take a proactive and strategic approach to anticipate, understand, and turn risks into opportunities. 𝐀𝐧𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞 𝐑𝐚𝐭𝐡𝐞𝐫 𝐓𝐡𝐚𝐧 𝐑𝐞𝐚𝐜𝐭 A company that identifies disruptions before they occur doesn’t just avoid crises—it becomes more agile, efficient, and future-ready. Our expertise at 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱 allows us to detect weak signals, anticipate client needs, and implement innovative solutions to tackle tomorrow’s challenges. 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐌𝐚𝐤𝐢𝐧𝐠 Effective risk management relies on a 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡. By analyzing data, we help our partners and clients make 𝐟𝐚𝐬𝐭𝐞𝐫, 𝐬𝐚𝐟𝐞𝐫, 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬. Whether it’s improving response times, enhancing customer experience, or strengthening operational security, we leverage powerful tools to act with precision and efficiency. 𝐓𝐮𝐫𝐧𝐢𝐧𝐠 𝐑𝐢𝐬𝐤 𝐢𝐧𝐭𝐨 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 Rather than seeing risk as a constraint, we view it as a 𝐜𝐚𝐭𝐚𝐥𝐲𝐬𝐭 𝐟𝐨𝐫 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧. Every challenge is an opportunity to push boundaries, embrace new technologies, and explore emerging markets. This is why 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬𝐥𝐲 𝐢𝐧𝐯𝐞𝐬𝐭𝐬 𝐢𝐧 𝐬𝐦𝐚𝐫𝐭 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 to anticipate industry shifts and ensure exceptional service quality. 𝐎𝐮𝐫 𝐃𝐚𝐢𝐥𝐲 𝐂𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭 At 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱, we constantly ask ourselves three key questions: ✅ 𝐖𝐡𝐚𝐭 𝐫𝐢𝐬𝐤𝐬 𝐜𝐨𝐮𝐥𝐝 𝐚𝐫𝐢𝐬𝐞? – We continuously analyze potential risks related to roadside assistance, medical emergencies, and operational management. ✅ 𝐇𝐨𝐰 𝐜𝐚𝐧 𝐰𝐞 𝐚𝐧𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞 𝐭𝐡𝐞𝐦? – Through our expertise and monitoring tools, we implement preventive strategies to avoid crises. ✅ 𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐰𝐞 𝐝𝐨 𝐭𝐨𝐝𝐚𝐲 𝐭𝐨 𝐩𝐫𝐞𝐯𝐞𝐧𝐭 𝐭𝐡𝐞𝐦 𝐭𝐨𝐦𝐨𝐫𝐫𝐨𝐰? – We invest in innovative solutions and collaborate closely with our partners to provide 𝐟𝐚𝐬𝐭, 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞, 𝐚𝐧𝐝 𝐭𝐚𝐢𝐥𝐨𝐫𝐞𝐝 assistance. By making risk management a core part of our strategy, 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐦𝐞𝐞𝐭 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬—𝐰𝐞 𝐞𝐱𝐜𝐞𝐞𝐝 𝐭𝐡𝐞𝐦, ensuring our clients and partners 𝐞𝐧𝐣𝐨𝐲 𝐬𝐚𝐟𝐞𝐭𝐲, 𝐩𝐞𝐚𝐜𝐞 𝐨𝐟 𝐦𝐢𝐧𝐝, 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞. 🚀 #RiskManagement #Innovation #OperationalExcellence

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💙 𝐌𝐨𝐫𝐧𝐢𝐧𝐠𝐬 𝐟𝐮𝐥𝐥 𝐨𝐟 𝐞𝐦𝐨𝐭𝐢𝐨𝐧𝐬 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐈𝐌𝐀 𝐁𝐞𝐧𝐞𝐥𝐮𝐱 𝐭𝐞𝐚𝐦 💙 Two months ago, we shared on LinkedIn our involvement in the 𝐏𝐥𝐚𝐧 𝐆𝐫𝐚𝐧𝐝 𝐅𝐫𝐨𝐢𝐝, supporting the non-profit organization 𝐀𝐜𝐜𝐮𝐞𝐢𝐥 𝐁𝐨𝐭𝐚𝐧𝐢𝐪𝐮𝐞. Since then, two IMA Benelux teams have taken turns to carry out this essential mission, first on Thursday, January 30, and again last Thursday. Every morning spent on the ground reminds us of how valuable and meaningful these actions are. 🔹 A huge congratulations to our former colleague 𝐓𝐡𝐢𝐞𝐫𝐫𝐲 𝐃𝐞𝐥𝐦𝐨𝐭𝐭𝐞, who, since his retirement, has dedicated his energy to local social aid. He reached out to IMA Benelux to mobilize volunteers every Thursday morning, and we are proud to have answered the call. 🔹 Thanks to our Management Committee for their unwavering support. Beyond the social action, this experience has strengthened our 𝐭𝐞𝐚𝐦 𝐛𝐨𝐧𝐝𝐬 and reaffirmed the core values of 𝐩𝐫𝐨𝐱𝐢𝐦𝐢𝐭𝐲 𝐚𝐧𝐝 𝐬𝐨𝐥𝐢𝐝𝐚𝐫𝐢𝐭𝐲 that are at the heart of IMA Benelux. During these mornings, we carefully and generously prepared 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝟐𝟎𝟎 𝐛𝐫𝐞𝐚𝐤𝐟𝐚𝐬𝐭𝐬 to provide nourishing and comforting meals to those in need. Behind these numbers, there are 𝐡𝐞𝐚𝐫𝐭𝐟𝐞𝐥𝐭 𝐞𝐱𝐜𝐡𝐚𝐧𝐠𝐞𝐬, 𝐠𝐫𝐚𝐭𝐞𝐟𝐮𝐥 𝐥𝐨𝐨𝐤𝐬, and 𝐬𝐦𝐢𝐥𝐞𝐬 𝐭𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐨𝐫𝐭𝐡 𝐭𝐡𝐞𝐢𝐫 𝐰𝐞𝐢𝐠𝐡𝐭 𝐢𝐧 𝐠𝐨𝐥𝐝. 📌 𝐀 𝐟𝐞𝐰 𝐤𝐞𝐲 𝐟𝐢𝐠𝐮𝐫𝐞𝐬: 🍞 𝟔𝟎𝟎 assorted slices of bread carefully prepared 🥐 𝟏𝟓𝟎 delicious pastries ☕ 𝟓𝟎 liters of coffee and tea to warm up the recipients 🥣 𝟑𝟎 liters of fresh, nourishing soup 🥛 𝟐𝟎 liters of refreshing orange juice 🍳 Yogurts and hard-boiled eggs for a balanced meal These moments of sharing remind us of how a simple gesture can have a huge impact. A 𝐬𝐦𝐢𝐥𝐞, a 𝐤𝐢𝐧𝐝 𝐰𝐨𝐫𝐝, a hot cup of coffee offered with generosity… 𝐭𝐡𝐞𝐬𝐞 𝐬𝐦𝐚𝐥𝐥 𝐚𝐜𝐭𝐬 𝐦𝐚𝐤𝐞 𝐚 𝐛𝐢𝐠 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞. 🎉 𝐄𝐯𝐞𝐫𝐲𝐨𝐧𝐞’𝐬 𝐢𝐧𝐯𝐨𝐥𝐯𝐞𝐦𝐞𝐧𝐭 𝐭𝐫𝐮𝐥𝐲 𝐦𝐚𝐤𝐞𝐬 𝐚 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞. In our field of assistance, our goal is to support people in their times of need. Whether it's for an emergency or a claim, our role is to help, reassure, and provide solutions. This same human approach, which is central to our daily work, is also present in our solidarity actions. These initiatives are only possible because of 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞’𝐬 𝐢𝐧𝐯𝐨𝐥𝐯𝐞𝐦𝐞𝐧𝐭. We invite you to join this wonderful human experience and get involved, even with a small gesture. 𝐄𝐯𝐞𝐫𝐲 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧, whether in the form of volunteering, donations, or encouragement, matters and helps continue to support those in need. For more information on this initiative and how you can get involved, visit https://lnkd.in/d-hGTGDm. 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫, we can make a real difference and contribute to a more compassionate world. #IMABenelux #Solidarity #Engagement #GrandFroid #AccueilBotanique #Assistance