Itineris

Yesterday, we welcomed our newest team members to the Campus Academy. These recent college grads are kicking off a four-week journey to learn the ins and outs of Itineris and dive deep into UMAX. Meet the faces of our future: Aarti Anand, Andrew Engle, Isiah Ross, Samuel Corry, Finnis J., and Fatima M. 👏 We're thrilled to see what they'll achieve as they embark on their Itineris adventure! #lifeatitineris #newbeginnings #campusacademy

📢 JOB ALERT - We’re looking for Azure experts to join our growing UK team.   You can find more details about the different roles on our career site: ▶️ Azure Architect - https://bit.ly/3AEMCw6 ▶️ Azure (Middleware) Developer - https://bit.ly/3yLduKo ▶️ Azure Security Architect - https://bit.ly/3SWWI1U   If you have a passion for cloud technology, thrive in dynamic environments and are ready to make an impact, we’d love to have you on board!   Interested? Reach out to Kris Lenssens and discover what we can achieve together.   #techjobs #wearehiring #lifeatitineris

Did you know our CIS solution is built on Microsoft Dynamics 365? That comes with tons of benefits: not only does UMAX seamlessly integrate with other Microsoft products already in your tech stack, you get continuous updates instead of heavy-lift upgrades, as well as Microsoft's industry-leading security. 🤖 With AI capabilities from Microsoft Copilot, UMAX enhances data management and operational efficiency while providing exceptional customer support. Explore how the UMAX and Microsoft combination can elevate your utility's data-driven strategies and customer engagement at https://bit.ly/4d4DQFA. #Utilities #CIS #Microsoft #CustomerEngagement

We are delighted to announce that the City of Dallas Department of Water Utilities has selected Itineris for their new customer information system replacement. UMAX will now serve one of the largest cities in Texas 🤠—the ninth largest in the country! We are confident the operational efficiencies and improved customer experience UMAX delivers will prove transformative for Dallas and their valued customers. We can't wait to get started! Read the press release: https://lnkd.in/ghsEgw7z #utilitiesindustry #digitaltransformation #Texasstrong

We are delighted to announce that the City of Dallas Department of Water Utilities has selected Itineris for their new customer information system replacement. UMAX will now serve one of the largest cities in Texas 🤠—the ninth largest in the country! We are confident the operational efficiencies and improved customer experience UMAX delivers will prove transformative for Dallas and their valued customers. We can't wait to get started! Read the press release: https://lnkd.in/ghsEgw7z #utilitiesindustry #digitaltransformation #Texasstrong

The journey toward Net Zero isn’t just about environmental alignment, it’s also a chance for utilities to enhance their market position. Here’s how: 1️⃣ Introduce tailored services and tariffs tailored to your customers’ preferences and energy usage patterns. 2️⃣ Provide online tools on your customer portal, giving your customers visibility into costs and benefits. 3️⃣ Leverage your data for informed decisions and to develop AI and Machine Learning models. Learn more at https://bit.ly/3y0OU7V #NetZero #Utilities #DataAnalytics

🔍 Here's how utilities that embrace data-driven strategies can significantly enhance customer engagement: 1️⃣ Predict and address technical issues promptly. 2️⃣ Enhance customer communication with chatbots and real-time consumption info. 3️⃣ Hyper-personalize customer interactions. 4️⃣ Identify revenue opportunities and optimize service offerings. 5️⃣ Equip brokers with up-to-date information for proactive actions. Learn how to put your data at work: https://bit.ly/3WsqKM3 #Energy #CustomerEngagement #Utilities #DataAnalytics

Dynamic contracts are gaining traction in the energy market. Here are some best practices for a successful implementation: ➡️ Let your customers monitor daily energy prices using a user-friendly portal. ➡️ Link your Customer Information System with energy broker portals. ➡️ Show your customers how to adapt their consumption to fluctuating rates. ➡️ Simplify billing with automated monthly statements based on actual consumption. Learn how to achieve this at https://bit.ly/46aBp20 #Energy #SmartGrid #CustomerEngagement #NetZero #DynamicPricing

📢 We’re excited to announce that NieuweStroom, a forward-thinking Gas and Electricity Supplier (both B2B & B2C) in the Netherlands, has selected Itineris and our UMAX solution. NieuweStroom's mission is clear: enable smarter energy consumption while being a true partner for their customers. With their unique selling proposition "dynamic pricing", a model based on hourly and daily energy rates, customers can take advantage of flexible energy prices. In addition, their transparent customer approach means no fixed contracts or termination penalties. We’re proud that NieuweStroom recognized the power of our cloud-based UMAX CIS, Finance, Sales, and Customer Service Modules. Additionally, they will leverage the Opinum Data Hub, our data analytics and visualization platform, which enables advanced pricing insights and AI-driven decision-making. 📊 Together, we’re dedicated to optimizing operational efficiency and delivering an exceptional customer experience! Let’s power up! ⚡ #Utilities #DigitalTransformation #OperationalExcellence #CustomerService #Microsoft

We're excited to share that Boston Water & Sewer Commission has acquired four AI applications developed by our innovation team. 1️⃣ 𝐂𝐒𝐑 𝐆𝐞𝐧𝐀𝐈 𝐜𝐡𝐚𝐭𝐛𝐨𝐭: Assists Customer Service Representatives (CSRs) in finding relevant procedures quickly, allowing them to effectively answer customer inquiries. This significantly reduces the cost and time associated with training CSRs. 2️⃣ 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠 𝐆𝐞𝐧𝐀𝐈 𝐜𝐡𝐚𝐭𝐛𝐨𝐭: Delivers accurate answers to engineers from a vast information pool. 3️⃣ 𝐖𝐡𝐲 𝐢𝐬 𝐓𝐡𝐢𝐬 𝐁𝐢𝐥𝐥 𝐇𝐢𝐠𝐡 𝐩𝐥𝐮𝐠𝐢𝐧: Analyzes bills and consumption patterns to assist CSRs, which will be a tremendous time-saver as 30-50% of incoming customer inquiries relate to high bills. 4️⃣ 𝐂𝐥𝐞𝐯𝐞𝐫𝐂𝐨𝐥𝐥𝐞𝐜𝐭 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Optimizes the collection and reminder process of customer bills through hyper-personalization (considering tone of voice and optimal timing and communication channel). We look forward to supporting the BWSC team on their journey to enhance customer service and boost productivity! #Utilities #CustomerExperience #AI