WEngage

Did you miss the launch of our AI-powered email handling tool earlier this week? No worries, we've got you covered!😌 As Nadiem Zaman, Global Business Development Director, said, "It’s designed to make life easier for CX teams, streamlining their day and letting them focus on rewarding customer interactions." "The AI-driven tool enhances efficiency, reduces handling time, and boosts customer satisfaction." added, Brecht Audenaert, Lead Innovation Development. Our partners are already seeing significant improvements: 🔁 Faster response times 📨 20-40% reduction in average handling times 😁 Increased customer satisfaction Discover WEngage's AI-innovations and tools for CX: https://lnkd.in/ei-8k8pq Or read the full article below 👇 #WEinnovate #WEngage #AI #GenAi #CustomerService #CustomerExperience #CXinnovation #FutureofCX #EmpathyInTech #Human #Value #CX #EX Universiteit Gent

🌟 Focusing on the Human Core of CX, powered by AI-driven Innovation 🌟 At WEngage, our innovation journey is guided by a clear mission: to enhance every customer interaction through practical, AI-driven solutions that empower our service teams to make a real difference. Committed to creating meaningful value for both customers and employees, we’re actively reshaping the future of customer service through AI innovations. Today, we’re excited to share our in-house developed generative AI email-handling tool—a solution designed to streamline email interactions and elevate customer service. This innovative tool supports customer service professionals by automating routine tasks, from conversation summaries to relevant data retrieval and response suggestions. By reducing repetitive work, it frees up time for customer care experts to focus on complex and personalised customer needs. The results?🎉 Our partners are already experiencing the impact: - More focus on value & customer experience 😊 - Faster response times⏱️ - avg. 20-40% reduction in email handling time 📨 And we’re just getting started, with many more groundbreaking tools in the pipeline! 🔗 Read the full article featuring insights from Nadiem Zaman, Global Business Development Director, and Brecht Audenaert, Lead Innovation Developer, in CustomerFirst, to learn how WEngage is setting a new standard in customer service. Want to see how AI can transform your CX? ✉️ Contact us at info@wengage.eu #WEinnovate #WEngage #AI #GenAi #CustomerService #CustomerExperience #CXinnovation #FutureofCX #EmpathyInTech #Human #Value #CX #EX Universiteit Gent

👻 Avoid Spooky Customer Interactions – WEngage Is Always By Your Side! From calls to chats, emails, texts, instant messaging and beyond, WEngage ensures every customer interaction is smooth and seamless. We’re right by your side to prevent any “tricks” and deliver all the “treats” in customer service.🍬 Wishing everyone a wonderful Halloween! #WEcelebrate #HappyHalloween #CustomerService #Call #Chat #Email #Text #InstantMessaging #Smooth #AlwaysByYourSide

🎉 Celebrating One Year of WEngage Suriname! 🎉 Last week, we marked the one-year anniversary of WEngage Suriname. Looking back, we’re filled with pride and gratitude for all that’s been achieved over the past year: 🌟 350 motivated and dedicated employees 🏢 3 operational floors in the iconic Assuria Hermitage High-Rise Tower B 🔝5 top-tier projects with A-brand partners in Fashion, Telecom, Consumer Goods and more We’re deeply grateful for the trust of our business partners and the commitment of our talented teams—both local and international—who have made WEngage Suriname a success. And we’re just getting started! Our commitment to excellence drives us to continually refine our operations and expand our client partnerships. Together for Better Connections! 🌍✨ #WEcelebrate #WEngage #Suriname #OneYear #Celebration #Paramaribo #Partners #Employees #Teamwork #Dedication #CustomerExperience #CustomerService #BPO

WEngage supports the 2024 Elections in Belgium! Following our successful contribution in delivering first-line support for the federal, European, and regional elections on June 9, WEngage is proud to continue this journey by providing crucial support for today’s Belgian provincial, municipal and district elections. 🗳️ With over 96 motivated WEngage colleagues, we support Smartmatic and All Fields Benelux, in delivering first-line technical support throughout the election day once more for over 4,200 voting offices, ensuring a smooth and seamless voting experience. 💼🔧 In the past week, we assisted in the installation procedures for all voting offices, and today we’re ensuring a smooth startup and supporting election operations. We’re honored to play a role in this democratic event! Thanks to the entire team for making this possible! 🙏 #WEsupport #WEvote #BE #Elections #FirstLine #TechnicalSupport #CustomerService #BelgiumElections2024 #TechSupport #FirstLineSupport #Thanks

We had an incredible time at "the CustomerFirst congres" in Amersfoort, The Netherlands! From inspiring keynotes about technology, human interaction, and AI to insightful discussions on the future of customer experience, engaging with thought leaders in customer service across the Netherlands. ❤️🌐🤖 A big thank you to CustomerFirst for organising such an inspiring event! 🙌 Don’t miss out on the Buyer's Guide in this month's edition of CustomerFirst, where WEngage is also featured! #WEconnect #CustomerFirst #Congres #CustomerService #Conference #CustomerExperience #Human #AI #Innovation #Networking

Unlock the power of data 🔑 In the fast-paced world of customer service, it's essential to stay one step ahead. Customer Contact Centers manage countless interactions daily, generating a lot of data. 📊 But how can you turn this information into actionable insights? Through in-depth data analysis, you can uncover patterns that are key to understanding your customers' behaviour and needs. The result? A more efficient use of your resources and a significant boost to your customer service quality. 💡 Want to know how? Discover the full potential of data analysis in call centers in our latest blog post. 👇 #WEshare #WEngage #DataAnalysis #Contactcenter #CustomerContactCenter #BPO #Callcenter #CustomerService #Insights #AI #Datamodels

In celebration of Customer Contact Employee Day, we put our employees in the spotlight! 🌟 Members of our executive committee surprised our employees with a special call to thank them for their hard work and commitment. Additionally, we prepared a sweet treat at all our offices to celebrate this special day. A big thanks to all our employees. #WEcelebrate #WEngage #CustomerContactEmployeeDay #dagvandeccmedewerker2024 #CustomerService #CustomerContact #CustomerExperience #Surprisecall #Sweettreat #Thanks

Where is your workbooth? At what time are you allowed to drink? A job as customer contact employee is only a job for young starters? You always make calls at the wrong time? These are just some of the questions and prejudices that often arise in our sector. Customer contact has evolved significantly. Together with Customer Contact & CXForum, we aim to share the true image of our dynamic and engaging sector. Customer contact is crucial and requires a blend of both soft and hard skills, along with the ability to handle various tools simultaneously. Join us in breaking these stereotypes and showcasing the real essence of customer contact! 💼✨ WEngage Customer Contact & CXForum #CustomerService #Prejudices #Evolution #Engaging #Dynamic #Sector #Softskills #Hardskills #Real #CustomerContactEmployee

Today is a special day at WEngage as we celebrate Customer Contact Employee Day! 🎉 This day is dedicated to honoring our incredible employees who work tirelessly every day to help, support and exceed the expectations of customers. A customer contact employee does so much more than just handle interactions via phone, chat, email or other channels. It's about building a brief yet meaningful relationship with the customer and creating the most ideal customer experience, all while navigating various systems and tools. A challenging and indispensable role. That's why we say thanks to all our fantastic employees for their dedication, commitment, and hard work. You really make the difference! 💪 #WEcelebrate #WEngage #CustomerContactEmployeeDay #dagvandeccmedewerker2024 #CustomerService #CustomerContact #CustomerExperience #Dedication #Commitment #ThankYou Customer Contact & CXForum