WEngage

🎉 Celebrating One Year of WEngage Suriname! 🎉 Last week, we marked the one-year anniversary of WEngage Suriname. Looking back, we’re filled with pride and gratitude for all that’s been achieved over the past year: 🌟 350 motivated and dedicated employees 🏢 3 operational floors in the iconic Assuria Hermitage High-Rise Tower B 🔝5 top-tier projects with A-brand partners in Fashion, Telecom, Consumer Goods and more We’re deeply grateful for the trust of our business partners and the commitment of our talented teams—both local and international—who have made WEngage Suriname a success. And we’re just getting started! Our commitment to excellence drives us to continually refine our operations and expand our client partnerships. Together for Better Connections! 🌍✨ #WEcelebrate #WEngage #Suriname #OneYear #Celebration #Paramaribo #Partners #Employees #Teamwork #Dedication #CustomerExperience #CustomerService #BPO

WEngage supports the 2024 Elections in Belgium! Following our successful contribution in delivering first-line support for the federal, European, and regional elections on June 9, WEngage is proud to continue this journey by providing crucial support for today’s Belgian provincial, municipal and district elections. 🗳️ With over 96 motivated WEngage colleagues, we support Smartmatic and All Fields Benelux, in delivering first-line technical support throughout the election day once more for over 4,200 voting offices, ensuring a smooth and seamless voting experience. 💼🔧 In the past week, we assisted in the installation procedures for all voting offices, and today we’re ensuring a smooth startup and supporting election operations. We’re honored to play a role in this democratic event! Thanks to the entire team for making this possible! 🙏 #WEsupport #WEvote #BE #Elections #FirstLine #TechnicalSupport #CustomerService #BelgiumElections2024 #TechSupport #FirstLineSupport #Thanks

We had an incredible time at "the CustomerFirst congres" in Amersfoort, The Netherlands! From inspiring keynotes about technology, human interaction, and AI to insightful discussions on the future of customer experience, engaging with thought leaders in customer service across the Netherlands. ❤️🌐🤖 A big thank you to CustomerFirst for organising such an inspiring event! 🙌 Don’t miss out on the Buyer's Guide in this month's edition of CustomerFirst, where WEngage is also featured! #WEconnect #CustomerFirst #Congres #CustomerService #Conference #CustomerExperience #Human #AI #Innovation #Networking

Unlock the power of data 🔑 In the fast-paced world of customer service, it's essential to stay one step ahead. Customer Contact Centers manage countless interactions daily, generating a lot of data. 📊 But how can you turn this information into actionable insights? Through in-depth data analysis, you can uncover patterns that are key to understanding your customers' behaviour and needs. The result? A more efficient use of your resources and a significant boost to your customer service quality. 💡 Want to know how? Discover the full potential of data analysis in call centers in our latest blog post. 👇 #WEshare #WEngage #DataAnalysis #Contactcenter #CustomerContactCenter #BPO #Callcenter #CustomerService #Insights #AI #Datamodels

In celebration of Customer Contact Employee Day, we put our employees in the spotlight! 🌟 Members of our executive committee surprised our employees with a special call to thank them for their hard work and commitment. Additionally, we prepared a sweet treat at all our offices to celebrate this special day. A big thanks to all our employees. #WEcelebrate #WEngage #CustomerContactEmployeeDay #dagvandeccmedewerker2024 #CustomerService #CustomerContact #CustomerExperience #Surprisecall #Sweettreat #Thanks

Where is your workbooth? At what time are you allowed to drink? A job as customer contact employee is only a job for young starters? You always make calls at the wrong time? These are just some of the questions and prejudices that often arise in our sector. Customer contact has evolved significantly. Together with Customer Contact & CXForum, we aim to share the true image of our dynamic and engaging sector. Customer contact is crucial and requires a blend of both soft and hard skills, along with the ability to handle various tools simultaneously. Join us in breaking these stereotypes and showcasing the real essence of customer contact! 💼✨ WEngage Customer Contact & CXForum #CustomerService #Prejudices #Evolution #Engaging #Dynamic #Sector #Softskills #Hardskills #Real #CustomerContactEmployee

Today is a special day at WEngage as we celebrate Customer Contact Employee Day! 🎉 This day is dedicated to honoring our incredible employees who work tirelessly every day to help, support and exceed the expectations of customers. A customer contact employee does so much more than just handle interactions via phone, chat, email or other channels. It's about building a brief yet meaningful relationship with the customer and creating the most ideal customer experience, all while navigating various systems and tools. A challenging and indispensable role. That's why we say thanks to all our fantastic employees for their dedication, commitment, and hard work. You really make the difference! 💪 #WEcelebrate #WEngage #CustomerContactEmployeeDay #dagvandeccmedewerker2024 #CustomerService #CustomerContact #CustomerExperience #Dedication #Commitment #ThankYou Customer Contact & CXForum

It was our pleasure to welcome our business partners from Telenet to our office in Ankara, Türkiye. The visit provided a fantastic opportunity to showcase how our team at WEngage consistently delivers top-tier service to Telenet customers. We take great pride in our collaboration and are excited to leverage the valuable insights to serve our customers even better. A special thank you to Natacha Van Roo and Marienda Mollen for your visit and for the insightful exchange of knowledge and experience. We look forward to continuing our successful partnership! #WEngage #Telenet #Partnership #Telecom #Visit #Ankara #Türkiye #Team #Together #CustomerService #Insights #Experience

As one of the main sponsors of Klantenservice Federatie, we were present at the Klantenservice Federatie Inspiratiedag at the beautiful Nederzandt, The Netherlands! 🌊✨ Together with one of our valued clients, EBS Public Transportation BV, and Andrea Verdonk, Manager Client & Communication, we enjoyed connecting with inspiring professionals across the industry. Next to an insightful vision about the future of AI in customer contact and speed-dating sessions, the day was capped off with a fun beach game. 🌟💬🏖️ To everyone we met and to the ones who couldn’t make it, feel free to reach out if you want to discover how WEngage can support your business: 📧info@wengage.eu #WEconnect #Networking #AI #Event #TheNetherlands #KSF #Vision #Speeddate #WEngage #EBS #Beach #IndustryInsights #SummerVibes

In a recent interview with CustomerFirst, Angelique Reemers, Head of Customer Department at WML, and Wim Vintges, General Manager at WEngage The Netherlands, reflect on their 11-year partnership. What started as after-hours support has evolved into a full-scale collaboration focused on delivering outstanding customer experiences. ✨ As Angelique says, “The WEngage team consistently delivers quality and added value.” In the interview they highlight the power of combining human touch 🤝 with digital innovation and automation 💡 to elevate service quality. 📖 Dive into the full interview to learn more! #WEshare #WML #WEngage #Partnership #Collaboration #CustomerExperience #Personal #Digital #Automation #Seamless #Value #CustomerService #NL