Afiniti

We were honored to welcome the TechWomen delegation to Afiniti’s DC office on October 17! Over 150 emerging women leaders in STEM from Africa, Central/South Asia, and the Middle East joined us after a month of mentorships and networking in San Francisco, Chicago, and DC. Caroline O'Brien led a discussion on AI data sourcing and its industry impact, followed by breakout sessions on AI equity, business applications, and workforce upskilling. It was an inspiring day of knowledge exchange and building stronger diversity in tech. Special thanks to Mary Kay Pennington-McGaughey, Lindsay Hua, and everyone whose support made this event possible. #TechWomen #Afiniti #DiversityInTech #Empowerment

70 presentations. One global event. Afiniti just held our third annual technology conference, AfiniTech ‘24, to gain further insights into our new products, budding trends in AI and tech, and the great work our teams are doing to support our customers’ future. Check out the highlights below.

Congratulations to our very own Phoebe Crowther for her amazing acheivement in winning Data Leader of the Year from Women in IT

Don’t Miss Tomorrow’s Webinar on AI-Driven Growth! Join Caroline O'Brien, a guest speaker Christina McAllister, and Gareth O'Neill as they dive into how AI can transform your contact center, boost customer satisfaction, and drive revenue growth. Learn real-world examples and uncover the hidden costs of AI adoption. 🗓 October 1, 2024 🕚 11 AM ET 💻 Virtual Event – Sign up here: https://lnkd.in/ectFUACj #CXAI #eXperienceAI

Join us on October 1st, 2024, at 11am ET! We’re excited to host a webinar featuring Forrester on ‘AI-Driven Business Growth.’ Discover how AI can optimize your contact center and unlock significant business outcomes. #CXAI #eXperienceAI #Optimization Speakers - Caroline O'Brien, Chief Data Officer at Afiniti - Christina McAllister, Senior Analyst at Forrester, Guest speaker - Gareth O'Neill, Vice President of Marketing at Afiniti Register today! https://lnkd.in/ectFUACj

Always delighted to see our leaders get recognised by others! Congratulations Anthony E Tuggle for being highlighted by CIO Views Magazine as one of the 10 Most Succesful Black Leaders Making a Difference in 2024.

"We've seen the shift from the live agent to automation and AI. We've seen the shifts from the web channels to all the third party messaging channels... We've delivered some extraordinary results with Afiniti and we have it out there working for some of our largest accounts but we've only scratched the surface." Thanks Lukasz Szostak from LivePerson for providing insights on where our industry is going and how together Afiniti and LivePerson are solving these challenges to create "this delightful customer experience". Thanks also to our own Angela R. for leading our partnership with LivePerson and facilitating this insights piece with the excellent questions! You can watch the full video along with other key client and partner testimonials here https://lnkd.in/dthq9pzq

In partnership with P&C Specialist (part of the Financial Times group), we have released a white paper which covers the 4 ways AI can improve customer experience and boost profitability for insurance carriers. You can download it on our insurance page here: https://lnkd.in/eCAeBguk 

We are honoured to have our technology mentioned in Forrester's recent trends report “Generative AI Is The Catalyst For Change In The Contact Center”. The Forrester report states that “Rather than focusing solely on automating interactions, the key is to proactively anticipate and shape future ones” and they cite how Afiniti’s solution does that: “For instance, Afiniti’s models excel in determining customer-agent-channel combinations that maximize desired outcomes. These models can incorporate additional dimensions, such as offer recommendations or dynamically generated agent commissions, to further enhance performance." The full report is available to Forrester subscribers or for purchase at the link below: https://lnkd.in/dKKJPUFu Thank you to the report authors, Christina McAllister, Kate Leggett, Max Ball and Vasupradha S.!

New Afiniti partnership with Türk Telekom Afiniti is happy to announce a new partnership with Turk Telekom who are one of the largest telecom operators in Turkey. They have chosen to work with Afiniti so that they can use our eXperienceAI Elite product to help them make their client interactions easier and more efficient along with increasing happiness in resolution for the customer. “We started to partner with Afiniti to ensure the best experience for all our customers in Contact Center domain through pairing them with the right agents who will best address their needs” Ms. Zeynep Özden, CMO of Türk Telekom. “This partnership represents a significant step forward in our mission to optimize customer interactions through advanced AI-driven solutions.” Jérôme de Castries, EVP International, Afiniti For more information please visit https://lnkd.in/e4hrz8tU #CXAI #Partnerships #eXperienceAI