59club Canada

Two of the most important skills in hospitality: 1. The ability to get to know people very quickly 2. The ability to disarm people The speed at which your staff can bring your customers from handshake to hug is a huge predictor of best in class hospitality. 59club Canada 59club Study

We have so much to be grateful for. This weekend we’re thinking of all of those in the trenches at clubs and in hospitality that are making memories for families and friends. 🥂 to the unsung heroes. You don’t go unnoticed. #Hospitality #ClubConnection #ClubCommunity #FromHandshakeToHug #Thankful 59club Canada 59club Study

Details Matter: Had the fortune to play Port Carling Golf Club yesterday. Beautiful course, beautiful clubhouse, beautiful time of year to play. It’s clear they aspire to more however. A certain kind of culture. In great clubs, no one is above the club. There’s a certain understanding. PCGC is not a 100 year old club dripping in tradition and yet the standards are palpable. Perhaps none more present than the rule to take off your hat as soon as you enter. Quite often it’s the small notions that end up saying the most. #Hospitality #DetailsMatter #ClubCode #ClubCommunity #ClubCurious #ClubCollaboration Ryan Ennis Michael Fudge Alex Catherwood

What a year for the Fairmont Banff Springs Golf Course! Hospitality levels are at an all time high thanks to the passion and drive for excellence from Andrew Szewczuk and the entire team. They are creating experiences that match the stunning landscape around them. By conducting golf - specific mystery shopping and customer service benchmarking with 59club Canada they have been able to gain valuable insights into every aspect of the operation, from the first point of contact to the final goodbye. By leveraging this data-driven approach they have ensured that each guest receives the top-tier service they expect in such an iconic setting. #hospitalityinnovation #mysteryshopping #customerexperience 59club Canada 59club Nordic 59club Europe South 59club Australia & New Zealand 59club France 59club 59club Central & Eastern Europe 59club Middle East and Africa 59club UK 59club USA 59club Asia Ryan Tracy, PGA

Details Matter: The Edmonton Petroleum Golf & Country Club has impressive facilities including a newly renovated, immaculate practice facility but when I asked Jennifer Cox CCM (GM/COO at the club) about how she measures her personal progress, she was quick to bring up ways in which her and her team are connecting with their members day in and day out. “Do I know more members names today than I did yesterday?” “How many people did I greet or say hi to today?” This is what truly matters in hospitality. People. Connection. Belonging. Well done Jen! 👏 59club Canada 59club #ClubCulture #ClubCurious Padraig Kelly