We're excited to be a Platinum Sponsor at the 15th Annual GTACC CX & EX Conference! Join us on November 7th, 2024, as we explore the power of Human Intelligence in customer experience. Come visit us at our booth to learn more about the latest in innovation, Artificial Intelligence across Cloud and On-prem solutions. Let's connect and discuss how we can help your organization achieve exceptional results. #GTACC #CX #EX #HumanIntelligence #CustomerExperience #Innovation" https://lnkd.in/gEpcKqNc Steve Grivas Todd Duffin Taehoon Kim Brent Sharpe Kenneth Zed
Connex Telecommunications Inc.
Telecommunications
Richmond Hill, Ontario 16,732 followers
Make Every Connection Count
About us
Connex, founded in 1996, is a part of the Malar Group of Companies and has evolved into a leading edge systems integrator. Partnered with the world's leading manufacturers and software companies, we specialize in the business of providing network communications solutions including the design, installation, integration, maintenance and management for wired and wireless networks. Over the last 23 years, our success stemmed from continuously adding best of breed multi-channel technologies through acquisitions such as Dyna Lync, Dependable IT, AC Technical Systems, Facedrive, Knowledgehook, Pneutech-Rosseau Group, Haüskey, DECOSTA Global, Brytepath, Oss-Im-View, and Pulse Services. As a leading edge system integrator with over 600 employees in 14 offices in North America, we provide next generation solutions and services, with best of breed technology, that meets each and every client needs. Our core values are client focused, being an innovation technology leader, and continued growth for clients, partners and employees.
- Website
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http://www.connexservice.ca
External link for Connex Telecommunications Inc.
- Industry
- Telecommunications
- Company size
- 201-500 employees
- Headquarters
- Richmond Hill, Ontario
- Type
- Privately Held
- Founded
- 1996
- Specialties
- Cloud, enhance the UC and CC environments, Verint, Esna, RPA, IVA, Genesys, Avaya, IPsoft, Network solutions, and Network integration
Locations
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Primary
44 East Beaver Creek, Unit 16
Richmond Hill, Ontario L4B4G8, CA
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1475, 32e Avenue, 1er étage
Lachine, Quebec H8T 3J1, CA
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2376 rue Galvani, unit 110
Quebec, Quebec G1N 4G4, CA
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555 Legget Dr. suite 104
Kanata, Ontario K2K3X3, CA
Employees at Connex Telecommunications Inc.
Updates
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Join us! Connex is a proud sponsor of the Operations & Member Experience Council and Technology Council Conference in Anaheim, CA on October 6th! As the financial industry evolves, delivering outstanding customer experiences in contact centers is more important than ever—especially for credit unions. Members expect personalized service and swift resolutions, so adapting our strategies is crucial. Here are some effective approaches we help with to take the customer experience to a next level 🚀: Personalization: Leverage data insights to customize interactions, ensuring members feel valued and understood. Omnichannel Support: Provide seamless communication across phone, chat, and social media, allowing members to engage through their preferred channels. Continuously Improving : Regularly gather and analyze member feedback to identify challenges and improve processes by implementing systems that work for them. By focusing on these areas, we can create a more engaging and satisfying experience for our members. Let’s continue to innovate and raise the bar in the credit union sector! We’d love to hear your insights on enhancing CX in your industry. Let’s chat in California! #CustomerExperience #CreditUnions #ContactCenter #CX #MemberEngagement #CUNA Mariam Ahmed John Galluzzo
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Connex Telecommunications Inc. reposted this
Watch our VP of sales, Brad Ramsay, talk about emerging changes in the CX world & how Connex Telecommunications Inc. is helping it’s partners succeed every step of the way. #engage24 #verintengage #genai #virtualbots
Brad Ramsay, from Verint North American Partner of the Year and #Engage24 Platinum Sponsor Connex Telecommunications Inc., joined Verint’s Tiffany Hess in the Blue Lounge to talk about Connex Solutions, the Verint Partnership, and more! Watch the full conversation below ⬇️
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Watch our VP of sales, Brad Ramsay, talk about emerging changes in the CX world & how Connex Telecommunications Inc. is helping it’s partners succeed every step of the way. #engage24 #verintengage #genai #virtualbots
Brad Ramsay, from Verint North American Partner of the Year and #Engage24 Platinum Sponsor Connex Telecommunications Inc., joined Verint’s Tiffany Hess in the Blue Lounge to talk about Connex Solutions, the Verint Partnership, and more! Watch the full conversation below ⬇️
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Thrilled to announce that Connex Telecommunications has been recognized as the North American CCaaS Reseller of the Year at Verint Engage!🏆 We're incredibly grateful to our dedicated team, valued partners, and loyal customers for their continued support. Together, we're shaping the future of customer engagement. #VerintEngage #CCaaS #CustomerExperience #AwardWinner #ConnexTelecommunications #Businessoutcomes Peter Manickavasagar Bart Markandaier Prathi Rajathurai Qaisar Iqbal Brad Ramsay Verint
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Connex Telecommunications Inc. reposted this
Our Verint Platinum Sponsor Partners are ready to talk bots at Verint Engage! Don't miss Connex Telecommunications Inc. on Sept 24 @ 1:30 for their session with Gautam Bakshi and Bart Markandaier: "Enhancing Business Outcomes through Intelligent Bot Solutions." #engage24 #cxautomation
We are excited to be a Platinum Sponsor at #VerintEngage2024! Looking forward to connecting with industry leaders, learning about the latest tech innovations, and exploring new opportunities for growth and collaboration. 🚀 Please use our discount code Connex_795 to secure your pass. See you there! #AI #VirtualAgents #Innovation #Networking #WorkforceManagement #CX #Automation #VerintEngage #Verint #AI
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A huge thank you to TD for the opportunity to partner as a proud sponsor at the 29th Annual TD Bank Charity Golf Classic! Together, we helped raise over $340,000 for incredible causes like SickKids Foundation, Ronald McDonald House Charities, and Children's Health. Our #ConnexTelecommunications team had an amazing day on the course, building connections, having fun, and making a difference! 🎉 Here's to more partnerships that give back to the community and make an impact. #CharityGolf #SickKidsFoundation #RMHC #ChildrensHealth #ConnexCares #CommunityImpact #TDCharityClassic #GivingBack #Teamwork #StrongerTogether
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3 more weeks before #VerintEngage2024! Excited to be there as a Platinum Sponsor this year. Join us to talk innovation, share insights and connect on everything AI. Secure your pass for the event by using our discount code Connex_795 Our team looks forward to meeting you! #Ai #Automation #Verint #Networking #GenAI #Conference #Innovation #ContactCenter #CXAssurance