DOT & Company

At DOT & Co., every day feels like International Women's Day—we’re proudly owned, operated, and built by women. Today, we celebrate the powerhouse team of women who make it all happen. 💪

Is Your Agency’s Account Management a Hot Mess? Read This. Let’s be real—running an agency can feel like juggling flaming swords while blindfolded. Between client emails, project updates, and surprise fires to put out, where do you even start fixing it? Step one: The Account Management Audit. In this episode of The Happy Clients Podcast, we break down the 4-Pillar Framework every agency needs to streamline operations, improve client retention, and finally get organized: Internal Agency Structure – Is your team aligned, or are Slack messages flying everywhere? 2. Client Retention & Happiness – Are you nurturing client relationships or waiting until they ghost you? 3. Project Management – Is your PM tool an actual system or just a glorified to-do list? 4. Onboarding – Are new clients confident in your process, or are they left in the dark? After auditing countless agencies, we’ve seen the same red flags pop up over and over. The good news? Once you see the gaps, you can fix them. Tune in for some game-changing insights: https://lnkd.in/gyrZg6RN #AgencyGrowth #AccountManagement #DigitalMarketing #AgencyOwner #Podcast #BusinessGrowth

Ever scratched your head at requests like “Can you just make it pop?” or “I need this ASAP, but no rush”? 😅 On February 28th at 1 PM ET, Brandi will unravel the mystery behind these cryptic client comments in a fun, lighthearted dive into what they really mean—and how to respond like a pro. If you think you’ve heard it all, think again! You won’t want to miss this session that’s packed with practical insights for every Account Manager. #CAMCommunity #ClientCommunication #DecodeTheChaos #AccountManagement

Your best growth strategy for 2025? Keeping the clients you already have. Retention isn’t just a nice-to-have, it’s a revenue multiplier. Happy clients don’t just stick around; they refer, renew, and expand their contracts. And since keeping a client is 5x cheaper than finding a new one, every proactive check-in and well-managed project directly impacts your bottom line. If your agency is focused on scaling, start by tightening up your client management. Less churn, more trust, and a whole lot of sustainable growth. #AgencyGrowth #ClientRetention #AccountManagement #MarketingStrategy #HappyClients

Black innovation is shaping the way agencies work—and Calendly is proof. In 2013, Tope Awotona invested his life savings into building Calendly, determined to solve the scheduling chaos professionals faced daily. Fast forward to today, and it’s a must-have for marketing teams and account managers who need seamless client coordination. 📅 No more endless emails. 🤝 Better client relationships. 📈 More time for strategy. A Black-owned business that changed the game—now that’s something worth celebrating. #BlackHistoryMonth #SupportBlackBusiness #MarketingTools #Calendly

On February 20th at 1 pm ET, Victoria is diving deep into the unspoken struggles of remote work because let’s face it, WFH isn’t always the dream it’s cracked up to be. Think tangible tips, real talk, and a fresh perspective on protecting your energy while managing it all. Don’t let burnout sneak up on you. WFH can work for you, not against you. #CAMCommunity #WorkFromHomeLife #BurnoutPrevention #AccountManagement

In this episode of The Happy Clients Podcast, we’re pulling back the curtain on The Gold Standard of Account Management, the exact framework we use to train, measure, and elevate AMs to top-tier status. Spoiler: It’s not just about emails and Slack messages. From proactive problem-solving to strategic thinking, we’re breaking down the seven key traits that make an account manager truly indispensable. Plus, we’re joined by Jillian, one of our senior department managers, who helped shape this system from the ground up. If you run an agency or manage client accounts, this is the must-listen episode you can’t afford to miss. 🎙️ What separates a good AM from a great one? Tune in now to find out: https://lnkd.in/eQmBsxXF #HappyClientsPodcast #GoldStandard #AccountManagement #marketingpodcast

How many of these have you said today? 🎯 Great account managers know that small moments like a proactive update or a well-timed follow-up, build long-term client trust. It’s not just about responding, it’s about anticipating, aligning, and keeping everything moving forward seamlessly. From “I took care of that already” to “Here’s what’s next”, these little phrases make all the difference. Because when clients know you’re on top of things, they can focus on their big-picture goals. #AgencyLife #AccountManagement #ClientSuccess #MarketingStrategy #HappyClients

Is your team drowning in client requests? When updates, follow-ups, and endless emails pile up, things slip through the cracks and client experience takes a hit. The fix? A rock-solid account management system that keeps everything (and everyone) on track. 💡 Tips to stay ahead: ✔ Centralize communication – One source of truth for all client updates. ✔ Set response time expectations – Clients shouldn’t have to chase you. ✔ Automate the repeatable – Save bandwidth for high-value tasks. ✔ Proactively manage scope creep – Clear boundaries = smooth relationships. A well-run agency isn’t just about great work. It’s about seamless client management. #AgencyLife #AccountManagement #ClientSuccess #MarketingStrategy #HappyClients

A great Account Manager doesn’t just keep projects moving, they keep the entire agency grounded. 🔥 Victoria isn’t just managing clients; she’s mastering the art of communication, expectation-setting, and problem-solving. With a psychology background, she’s the bridge between business goals and human connection because, let’s be real, account management is part communication, part therapy. The best agencies don’t just have Account Managers. They have Account Managers who get it. #AccountManagement #ClientSuccess #AgencyLife #RetentionMatters #MarketingStrategy #HappyClients #TestimonialTuesday