IntouchCX

And that's a wrap up of the incredible few days at Money 20/20! We want to extend a huge thank you to everyone who stopped by our booth and took the time to connect with us. The conversations we had were insightful and inspiring, and it's always a pleasure to discuss the future of fintech and customer experience with such passionate industry leaders. At IntouchCX, we’re excited to be at the forefront of automation solutions that are transforming customer service, automating risk assessments, and strengthening fraud management. Thank you again to everyone who made this event such a success! We look forward to continuing the conversation and exploring how we can support your journey toward exceptional customer experiences. #Money2020 #IntouchCX #Fintech #AI #CustomerExperience #CX #Innovation

Balancing operational efficiency with exceptional customer service can be a major challenge, especially as companies expand their support teams. We partnered with a leading car-sharing app to tackle this exact challenge. By integrating advanced automation tools, we were able to not only streamline processes, but also uphold the high-quality service that customers expect. Our AI-driven solution reduced agent handling time, improved interaction accuracy, and ultimately built greater customer trust. If you're curious about how our partnership led to these remarkable results, download our case study now to learn more! https://lnkd.in/e9J6sYph

If you're at Money20/20 today, come visit our booth #5851 to meet our team of experts, including Julie Kiernan (VP of Customer Experience), Kyle Boult (SVP of Global Growth and Partnerships), Wilma Chan (Chief Marketing Officer), Parker Ignotz (VP of Customer Experience), and Jeny Fernandez (Brand and Events Manager). Now is the perfect time for businesses to explore how AI is revolutionizing fintech—enhancing customer service, automating risk assessments, and improving fraud management. We’re excited to discuss how you can stay ahead of the curve and gain game-changing insights from industry leaders. See you there!

We are happy to announce that IntouchCX has been recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2024. This is the second consecutive year IntouchCX participated in the PEAK® Matrix Assessment, and the second time the Company was listed as a Major Contender. IntouchCX rated high in both market impact - measured by revenue, number of clients, and year-over-year growth - and vision and capability - measured by innovation and technology, scale of operations, scope, delivery footprint, and buyer satisfaction. "As the industry evolves, these recognitions affirm our strategy and highlight the immense potential for our platform to grow and thrive," said Mitul Kotecha, Co-CEO of IntouchCX. “We are committed to being a trusted advisor to our clients, pushing boundaries, embracing transformation, and leveraging AI to deliver both foundational performance and continuous improvement, all while embracing the power of geographical diversity.” Additional strengths outlined by Everest Group in the 2024 report include: ◾Acquiring Beliveo to expand the Company’s footprint into Mexico, adding to a well-balanced shoring mix with sites in the United States, Canada, Latin America, Egypt, Greece, India, Malaysia, and the Philippines ◾Developed partnerships with innovative technology leaders to bolster its offerings in AI and automation ◾Showcasing expertise in customer experience (CX) services such as inbound sales services, order fulfillment, and technical support ◾Supporting a wide variety of client sizes through varied models to leverage appropriate digital CX solutions “With its comprehensive suite of proprietary automation solutions, flexible pricing models, and a robust partner ecosystem, IntouchCX is positioned for significant growth in the region,” said Sharang Sharma, Vice President at Everest Group. “The acquisition of Believo and expanded capabilities in Mexico, and its increased presence in key industries such as media and technology helped identify IntouchCX as a Major Contender.” IntouchCX was recognized in July as a Major Contender in Everest Group’s Conversational AI PEAK Matrix® Assessment 2024 for IntouchAI, its suite of AI-enabled solutions for all stages of the customer and agent journey. “Looking ahead, we see significant opportunities to expand into existing verticals and explore untapped segments,” said Shane Kozlowich, Co-CEO of IntouchCX. “Beyond CXM, areas like Trust & Safety and Back Office solutions offer exciting growth prospects, and with our reputation as a results-oriented partner, we are well-positioned to capitalize on these opportunities.” Everest Group’s PEAK Matrix® is a proprietary framework for assessing the relative market success and overall capability of tech and tech service providers based on performance, experiences, ability, and knowledge. Each service and technology provider is measured on both market impact and vision and capability.

Feeling grateful for this beautiful Diwali gift hamper from IntouchCX It’s a wonderful reminder of the warmth and joy this festive season brings. Wishing everyone (a few days in advance, I know) a happy and prosperous Diwali filled with love and light! Might also be a good time to say, have a blast!!! #Diwali2024 #IntouchCX #festivaloflights

Join us at Money20/20 from October 27-30 at the Venetian Convention Center in Las Vegas. Stop by booth #5851 to meet our team of experts, including Julie Kiernan (VP of Customer Experience), Kyle Boult (SVP of Global Growth and Partnerships), Wilma Chan (Chief Marketing Officer), Parker Ignotz (VP of Customer Experience), and Jeny Fernandez (Brand and Events Manager). Now is the perfect time for businesses to explore how AI is revolutionizing fintech—enhancing customer service, automating risk assessments, and improving fraud management. We’re excited to discuss how you can stay ahead of the curve and gain game-changing insights from industry leaders. See you there!

In celebration of Mental Health Month, we hosted a creative workshop where our Honduras team explored the calming power of crafting with plasticine as a meditation technique.  It was a meaningful session, filled with fun creations and open discussions about the importance of mental health.  Moments like these remind us to pause, reflect, and prioritize well-being together. 🍃💕 #IntouchCXHonduras

Social commerce is changing the game, blending social media with online shopping in a way that’s reshaping how people discover, engage, and purchase. It’s not just about scrolling through feeds anymore—today, a single like or share can lead directly to a sale. Read on to discover how AI and automation can revolutionize your business and CX strategy, empowering you to thrive in the social commerce era in our latest newsletter.💡

Exciting moments from our recent Townhall at the Kuala Lumpur campus🎉✨ The event featured our Rewards and Recognition program, where we celebrated the hard work, dedication, and achievements of our amazing team members. A huge congratulations to everyone who goes above and beyond! #IntouchCXMalaysia

We recently held our Fall Festival at the Polo Park campus to celebrate Canadian Thanksgiving and Customer Service Week. It was a day filled with delicious food — including traditional pumpkin pies and candies that set the mood just right — and fun activities like caricature drawing, henna artistry, face painting, and even tarot card readings. Together, we celebrated our recent achievements and the strong, supportive culture that makes us who we are. 😉💚 #IntouchCXCanada