IntouchCX

Join us at Reuters from November 12-13 at the Hilton Miami Downtown. Stop by booth #28 to meet our team of experts, including Julie Kiernan (VP of Customer Experience), Kyle Boult (SVP of Global Growth and Partnerships), and Jeny Fernandez (Brand and Events Manager). With AI handling foundational service tasks, the future of the customer service agent is evolving. This is a time for innovative, efficient, and scalable solutions—but the human touch remains essential to meet the unique needs of customers. Companies that master this balance will boost efficiency, elevate the value of their CX teams, and surpass customer expectations in 2025. We’re excited to share our insights and predictions for the year ahead. See you there! #IntouchAtReuters #RECUSTOMER2024 #CustomerExperience #Reuters #Miami

Here’s a look at our recent Hyderabad Corporate Social Responsibility initiative, where we hosted 120 children and their families from our extended support teams as part of our education outreach program.   Contributing to the educational journeys of these young minds is close to our hearts, and we’re honored to help provide resources for a brighter future. With a goal to reach 250 children next year, this initiative stands as a testament to our belief that every child deserves access to quality education. A huge thank you to everyone who made this day special and impactful! 🤍💫 #IntouchCXHyderabad

As part of our engagement program, the Honduras team organized an incredible initiative to collect food and supplies and deliver them to “El Hospital Escuela” and “El Mario Catarino Rivas.”  At IntouchCX, we believe in the power of giving back—it's not just about what we achieve, but how we uplift our communities along the way. We have scale and soul, and supporting those around us is core to who we are. A heartfelt thank you to everyone who contributed and made this beautiful initiative possible! 🤍 #IntouchCXHonduras #givingback

Here is how our amazing Bengaluru team embraced the Diwali spirit✨🪔 Deepavali, also known as Diwali, marks the victory of light over darkness and good over evil. Across India, it’s a festival filled with unique traditions and inspiring stories—all honoring renewal, positivity, and unity. Check it out! #IntouchCXIndia #Diwali2024

I’m thrilled to celebrate 3 years with IntouchCX 🔥 This journey has been filled with learning, collaboration and growth ♥️ I’ve had the chance to work with amazing leaders and colleagues, thank you all for your support and for making this a great place to work 😇 Here’s to new challenges and continued success 😇🙌 #latepost #workanniversary #intouchcx #recruitment #gratitude

"This Diwali, the IntouchCX Bengaluru family came together to create memories that shine as brightly as the lights around us. A day filled with joy, colors, and beautiful traditions! Here’s to many more such celebrations together!" 🎉 Huge thanks to Sunil Krishna, Deepa Sreedharan & IntouchCX! #DiwaliCelebration #IntouchCXFamily #BengaluruCampus

And that's a wrap up of the incredible few days at Money20/20! We want to extend a huge thank you to everyone who stopped by our booth and took the time to connect with us. The conversations we had were insightful and inspiring, and it's always a pleasure to discuss the future of fintech and customer experience with such passionate industry leaders. At IntouchCX, we’re excited to be at the forefront of automation solutions that are transforming customer service, automating risk assessments, and strengthening fraud management. Thank you again to everyone who made this event such a success! We look forward to continuing the conversation and exploring how we can support your journey toward exceptional customer experiences. #Money2020 #IntouchCX #Fintech #AI #CustomerExperience #CX #Innovation #IntouchAtMoney2020

Balancing operational efficiency with exceptional customer service can be a major challenge, especially as companies expand their support teams. We partnered with a leading car-sharing app to tackle this exact challenge. By integrating advanced automation tools, we were able to not only streamline processes, but also uphold the high-quality service that customers expect. Our AI-driven solution reduced agent handling time, improved interaction accuracy, and ultimately built greater customer trust. If you're curious about how our partnership led to these remarkable results, download our case study now to learn more! https://lnkd.in/e9J6sYph

If you're at Money20/20 today, come visit our booth #5851 to meet our team of experts, including Julie Kiernan (VP of Customer Experience), Kyle Boult (SVP of Global Growth and Partnerships), Wilma Chan (Chief Marketing Officer), Parker Ignotz (VP of Customer Experience), and Jeny Fernandez (Brand and Events Manager). Now is the perfect time for businesses to explore how AI is revolutionizing fintech—enhancing customer service, automating risk assessments, and improving fraud management. We’re excited to discuss how you can stay ahead of the curve and gain game-changing insights from industry leaders. See you there! #IntouchAtMoney2020

We are happy to announce that IntouchCX has been recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2024. This is the second consecutive year IntouchCX participated in the PEAK® Matrix Assessment, and the second time the Company was listed as a Major Contender. IntouchCX rated high in both market impact - measured by revenue, number of clients, and year-over-year growth - and vision and capability - measured by innovation and technology, scale of operations, scope, delivery footprint, and buyer satisfaction. "As the industry evolves, these recognitions affirm our strategy and highlight the immense potential for our platform to grow and thrive," said Mitul Kotecha, Co-CEO of IntouchCX. “We are committed to being a trusted advisor to our clients, pushing boundaries, embracing transformation, and leveraging AI to deliver both foundational performance and continuous improvement, all while embracing the power of geographical diversity.” Additional strengths outlined by Everest Group in the 2024 report include: ◾Acquiring Beliveo to expand the Company’s footprint into Mexico, adding to a well-balanced shoring mix with sites in the United States, Canada, Latin America, Egypt, Greece, India, Malaysia, and the Philippines ◾Developed partnerships with innovative technology leaders to bolster its offerings in AI and automation ◾Showcasing expertise in customer experience (CX) services such as inbound sales services, order fulfillment, and technical support ◾Supporting a wide variety of client sizes through varied models to leverage appropriate digital CX solutions “With its comprehensive suite of proprietary automation solutions, flexible pricing models, and a robust partner ecosystem, IntouchCX is positioned for significant growth in the region,” said Sharang Sharma, Vice President at Everest Group. “The acquisition of Believo and expanded capabilities in Mexico, and its increased presence in key industries such as media and technology helped identify IntouchCX as a Major Contender.” IntouchCX was recognized in July as a Major Contender in Everest Group’s Conversational AI PEAK Matrix® Assessment 2024 for IntouchAI, its suite of AI-enabled solutions for all stages of the customer and agent journey. “Looking ahead, we see significant opportunities to expand into existing verticals and explore untapped segments,” said Shane Kozlowich, Co-CEO of IntouchCX. “Beyond CXM, areas like Trust & Safety and Back Office solutions offer exciting growth prospects, and with our reputation as a results-oriented partner, we are well-positioned to capitalize on these opportunities.” Everest Group’s PEAK Matrix® is a proprietary framework for assessing the relative market success and overall capability of tech and tech service providers based on performance, experiences, ability, and knowledge. Each service and technology provider is measured on both market impact and vision and capability.