IntouchCX

This year, we celebrate a significant milestone: five incredible years of IntouchCX in Colombia! As we look back on our journey, we’re proud to recognize the amazing team members who’ve been with us from day one. Hear it firsthand from them, and discover the five things we’re most proud of. Happy 5th anniversary, IntouchCX Colombia! Here’s to many more years of shared growth and success. 🎉❤️ #IntouchCXColombia #Anniversary

🌟🇪🇬 **Celebrating Our First Anniversary in Egypt!** 🇪🇬🌟 One year ago, we made a bold step by expanding to Egypt—and what an incredible journey it has been! 🎉 This milestone marks a significant leap toward tremendous growth in Cairo, and it’s all thanks to the hard work, dedication, and passion of our amazing team and leadership. Each one of you has played a key role in making this possible, and we couldn't be more proud of what we've achieved together. "IRONMAN HAD THE AVENGERS" they said! To my AWESOME team at IntouchCX, thank you for bringing your best every day and contributing to our vision. The road ahead is bright, and I’m excited for what the future holds! WE HAVE SCALE AND SOUL Dishant Bhojwani Ahmed Ayoub A special thanks for your unwavering support, guidance and vision! Here’s to many more years of success and growth in Egypt! 🍻🇪🇬 #Cairo #IntouchCX #Anniversary #Growth #Teamwork

200K strong and growing! 🚀🎉 Thank you for your continued support and for being part of our amazing community. Here's to many more milestones together!

We are thrilled to announce the addition of over 600 customer service positions in Jamaica by the end of the year, alongside the launch of a brand-new site in Kingston. This growth highlights the company’s commitment to local economic development and creating meaningful career opportunities to support its expanding roster of international clients.  Founded in Canada in 2000 as 24-7 Intouch, the company rebranded to IntouchCX in 2023 to better align with its accelerated growth, new solution offerings, and position as a market innovator. Today, IntouchCX employs over 35,000 people across 14 countries, including more than 700 employees in Jamaica, operating from two campuses in Montego Bay and a brand-new site in Kingston. IntouchCX has a proven track record of delivering world-class customer service for leading brands in digital commerce, travel, transportation, and beauty. The company remains dedicated to fostering a supportive, collaborative environment for its team members. In recognition of its impact, IntouchCX received the 2022 Award for Medium Enterprises for Most Significant Growth in Employment from the Global Services Association of Jamaica. “Our growth in Jamaica is driven by the incredible talent of our team members,” said Nyetta Jackson, EVP of Operations and Performance Excellence at IntouchCX. “We’re proud to expand in this vibrant community, providing local talent with meaningful career opportunities and connecting them with the world’s most influential brands, all while creating a positive impact in the areas we operate in.” The Montego Bay and Kingston campuses are designed to support a productive and engaging workplace. IntouchCX offers competitive salaries and benefits packages, including health and life insurance, furthering its employees' well-being.  IntouchCX has earned recognition as one of Forbes' Best Employers for Women, Best Employers for Diversity, America’s Best Large Employers, and a Top Employer for New Grads, demonstrating a strong commitment to employee well-being and development. In addition to job creation, IntouchCX actively supports community initiatives. In 2024, employees participated in the Montego Bay City Walk/Run to fund university scholarships for students with limited resources and volunteered in school painting and supply donation projects. IntouchCX also joined reforestation efforts and the International Coastal Clean-Up Day to help preserve Jamaica’s coastal areas. Ready to start your career with IntouchCX in #Jamaica? Visit IntouchCX Careers and apply today. https://lnkd.in/gVHHPZGT

If you’re planning to be in Nashville the week of October 23-25, I’d love the opportunity to meet up and discuss how IntouchCX can elevate your CX strategy. We offer a range of innovative solutions, including IntouchCX AI, which leverages advanced artificial intelligence to drive automation, personalization, and improved customer insights, helping your team stay ahead in an ever-evolving landscape. Additionally, our IntouchCX Disrupt platform is designed to reimagine customer engagement by integrating cutting-edge technologies and operational strategies that create seamless, scalable, and efficient CX models. This can lead to greater efficiency, customer satisfaction, and long-term growth. Feel free to reach out to me via LinkedIn to coordinate!

What’s next in AI? Roy McLaughlin, our SVP of Artificial Intelligence, reveals how AI and automation are reshaping the industry and what brands must do to keep up. With a keen eye on emerging trends and a hands-on approach to innovation, Roy shares his insights on how automation is reshaping industries at an unprecedented pace. From early experimentation to AI-agent collaboration, he dives deep into the future of customer experience and what brands need to know to stay ahead. Curious about the trends shaping the BPO industry over the next five years? Check out Roy's thoughts in our latest leadership spotlight. 👇

Where great minds unite, and big ideas come to life!💡✨ Our Guatemala team gathered for an unforgettable Leadership Connection, and apart from the delicious food, it was a day packed with insights, collaboration, and that sense of community that drives us forward. Check out the highlights from this incredible event!

Garba fever grips IntouchCx India. At IntouchCX Hyderabad, we started our Dussehra celebrations in style. Team members at Hyderabad danced their way in Dussehra with our DJ night. At IntouchCX, fun at work is the motto and it was at full display during the celebrations tonight. #IntouchCX #celebrations #dandiyanight #dussehra #festivities

As part of our Thrive initiative, we had a great Yoga & Pranayama session on the Bengaluru campus! 🧘♂️🎉 Led by international yoga therapist, Suchira Gowda, the session emphasized the powerful role of yoga in nurturing overall well-being, something we truly value at IntouchCX. Prioritizing mental and physical health is key to staying balanced and energized, and this experience brought our team together to focus on just that. Here’s to creating a healthier, happier workspace for everyone! 💫 #IntouchCXBengaluru #wellbeing

When outdated systems slow everything down, providing efficient and personalized customer service can be a real challenge. That’s exactly the issue we tackled with one of our partners, a leading consumer goods brand. By integrating AI-powered smart responses into their workflows, we helped their agents speed up inquiry resolutions without losing the human touch. Curious about the results? Dive into our case study now! https://lnkd.in/eTTgvg9u