League

We're proud to be recognized in the Gartner® Hype Cycle™ for Healthcare Providers, 2024 report for the third consecutive year. We believe that this inclusion is a testament to our years of working with providers to transform the patient portal experience and that it underscores the growing importance of more cohesive, personalized health journeys for improved health engagement and health outcomes. Learn more: https://bit.ly/4c4NRBU

What does true consumerism mean to you? Healthcare leaders Jigar Shah (Chief Marketing Officer, Blue Shield of California) and Kathleen McQuade Ellmore (Co-Founder, Engagys LLC) sat down with HLTH's Head of Content, Jody Tropeano, to share their thoughts on consumerism and what it looks like in practice for the healthcare industry. Watch the full session from League Connect available now on-demand → https://lnkd.in/eS6VpXxm

Hear from one of the biggest players in the healthcare CX game, Michelle Peluso, EVP & Chief Customer & Experience Officer at CVS Health. This year at League Connect, Michelle sat down with League's Chief Growth Officer, Andrew Dubowec, where they explored what it looks like to craft human-centric digital health experiences. Watch their fireside chat, now available exclusively on league.com: https://lnkd.in/e94sZ683

Thank you to Jennifer Brooks-Mason, VP of Digital Strategy at SCAN Health Plan for sharing your insights on building consumer-centric experiences for the Medicare Advantage population with us at AHIP. We had a full house at our lunch & learn—validating the timeliness of addressing consumer-centricity for this dynamic group of seniors. Learn more about how you can elevate the quality of CX in MA plans here → https://lnkd.in/dKhPQEq9

It’s not hard to see how personalized experiences in healthcare can improve business and health outcomes. But how do you create those experiences? Join us to see, first hand, how League can help you elevate the consumer experience by personalizing the member journey. Register here: https://lnkd.in/eJkzRDQa

In honor of Juneteenth, we're raising awareness about the maternal health inequities impacting Black mothers in the U.S. With a mortality rate nearly 3x higher than White mothers, there's still a lot of work to be done to address this unacceptable disparity. Learn more about the crisis and the ongoing strategies we're building with Pager Health to create change here: https://lnkd.in/enE-D9pb

League is proud to be named among the vendors in Forrester's recent report: The Customer Experience Platforms For Healthcare Landscape, Q2 2024. Forrester's analysis dives into the world of healthcare CX platforms, providing valuable insights into vendor capabilities and market trends. We believe League's inclusion in this report validates our commitment to transforming the healthcare experience through personalized care journeys, navigation and chronic condition management. Forrester clients can access the full report here: https://lnkd.in/duev_aJ9 #healthcareCX #CX #digitalhealth #patientexperience #consumerexperience #memberexperience #healthcaretech

Mark your calendars: Healthcare’s leading #CXtransformation event is headed back to Miami from March 3-6, 2025. We’re thrilled to announce that David Holmberg, President & CEO of Highmark Health, will be joining us as a keynote speaker at League Connect 2025. As the driving force behind one of America’s largest Blue Cross Blue Shield insurers, David will share invaluable insights on how to navigate the evolving landscape of healthcare consumerism, while unlocking opportunities for organizational growth in today’s competitive market. This is an invite-only event, reserved for the top 100 minds in healthcare, technology, and CX. Subscribe here to get notified when applications are live → https://bit.ly/4bVAcOr #LeagueConnect2025 #Keynote #Healthcare #ConsumerExperience #CXTransformation

What does personalization in healthcare look like? How does it drive engagement, create loyalty, and most importantly, improve health outcomes? Join us on June 26 to see how League can help you elevate the consumer experience by personalizing the member journey. Register here: https://bit.ly/45dUwYE

By 2030, the Medicare-eligible population will be over 80 million seniors. In order to meet the rising expectations of a more digital savvy demographic, payers must prioritize consumer-centric digital strategies to succeed in a crowded Medicare Advantage market. Join League and SCAN at AHIP 2024 for a Lunch & Learn session on how to build winning experiences that engage and retain the next generation of MA beneficiaries. See the full agenda → https://lnkd.in/g4e9Us-d #MedicareAdvantage #AHIP2024 #DigitalHealth #SeniorEngagement #League #SCANHealthPlan Andrew Dubowec Jennifer Brooks-Mason