Symend

No guidebook, no shortcuts—starting a company is like raising a child Nothing prepares you for starting a company—just like nothing prepares you for becoming a parent. 👉 I shared my journey in this article as I reflect on my return to Symend following maternity leave. Before Symend became a company, it started as a question: Can we transform delinquency into a customer-first experience that benefits both enterprises and the customers they serve? Like parenting, building a startup is a constant cycle of breakthroughs and unexpected challenges—from securing our first client to scaling a solution that businesses now rely on to engage with countless past-due customers. Some lessons only come from experience. 🔍 How do you navigate uncertainty?  ⚡ What happens when "the plan" no longer works?  🛠️ Why is adaptability the real key to growth?  I wrote about this journey—the lessons, the surprises, and what it really takes to turn an idea into impact. If you're a founder, leader, or just someone facing a challenge that feels bigger than you—this one's for you. 💬 Your turn: What’s the biggest unexpected lesson you've learned in your career? Drop it in the comments! 

Is ChatGPT hurting your debt recovery strategy? AI is changing collections, but not always for the better. ⚠️ 🕵️♂️ Get the insights now: https://lnkd.in/g_F8bBZN #DebtRecovery #AI #Collections #ChatGPT #Guide

This UK-based study led by Associate Professor of Economics Michael D. Grubb confirms what we know at Symend—timely, proactive digital engagement reduces financial distress. Overdrafts often result from inattention, not intent. Simple alerts can save consumers millions, but Symend's hyper-personalized, data-driven communication takes it further by helping customers avoid additional fees and get back on track. Financial institutions have an opportunity to build trust and drive better outcomes through smarter, more empathetic engagement. What’s your take?

📢 Join us at Collected Innovation Manchester on April 2nd! Don’t miss insights from industry leaders at NewDay, Revolut, Octopus Energy, and ROStrategy. Comment below or message Lachlan Mahan to register! Delinquency isn’t just risk—it’s an opportunity. Customers struggling with payments are at a crossroads: ✅ Handled with care → Lifelong loyalty & higher recovery rates ❌ Handled poorly → Churn, reputational risk & lost revenue At Collected Innovation Manchester, we’re diving deep into how behavioural science is reshaping debt recovery—proving that the right approach doesn’t just recover payments, it strengthens customer relationships. Watch for a sneak peek into what Dr. Alison Doyle, PhD, PMP will be discussing at the conference! 📍 Seats are limited—secure yours now! #CollectedInnovation #CustomerRetention #DebtManagement #Collections

How does ChatGPT hurt debt recovery? 🕵️♂️ Get the insights now: 🧩 https://lnkd.in/g_F8bBZN #DebtRecovery #AI #Collections #ChatGPT #Guide

Join us Wednesday 2nd April in Manchester to discover the game-changing impact of behavioral science on your collections strategy. 💡Demystifying the Discipline: Uncover the essence of #behaviouralscience and its practical applications in #delinquency. 📈 Boosting Recovery Rates: Learn how to seamlessly integrate behavioural insights to optimize your collections process and boost #recoveryrates. 🔮 Future-Proofing Your Strategy: Learn why behavioral science is becoming indispensable and how it can safeguard your collections approach against market shifts and changing regulations. RSVP Now: https://bit.ly/3XwXgh5

Exciting news! Symend is heading to Irvine, CA for the WEI Customer + Corporate Symposium next week! The utilities industry is evolving rapidly, and behavioral science-based collection strategies are the key to increasing recovery rates, maintaining customer trust, and creating a more effective past-due experience. We’re eager to connect with industry leaders to discuss how smarter, customer-focused approaches can help utilities drive better outcomes for both their business and their customers. 📍 See you in Irvine!

Are your debt recovery strategies backfiring? In behavioural science, perverse incentives happen when a strategy meant to drive a positive outcome unintentionally creates a negative one. For example, sending an aggressive past-due message might seem like a good way to motivate payments—but it can actually lead to panic, confusion, and an influx of costly inbound calls. 📞💸 At Collected Innovation Manchester, we’ll explore how the study of human behaviour, combined with AI, deepens understanding of consumer situations and leads to improved collections outcomes. Join us on April 2nd to hear insights from industry leaders at NewDay, Revolut, Octopus Energy, and ROStrategy, as they share how to create impactful strategies. 📍 Want to be part of the conversation? Comment below or message Lachlan Mahan to register! https://lnkd.in/g93kugzW #CollectedInnovation #DebtRecovery #BehaviouralScience #Collections

🚀 Big conversations, even bigger outcomes! Last week, Symend joined forces with Microsoft at their Mountain View campus for a Customer Business Outcomes (CBO) workshop—and it was nothing short of game-changing. As part of Microsoft’s Digital Native program, we gathered senior leaders from across our business to align on key priorities, opportunities, and the best path forward. With expert facilitators Carlisle Withers and Juliet Helms leading the way, we tackled: 🔹 Problem identification—getting to the root of our biggest challenges 🔹 Defining high-impact focus areas to maximize value 🔹 Aligning on measurable outcomes that drive real business impact The results? Clear next steps and actionable insights from the Microsoft team—setting the stage for even greater collaboration ahead. A huge shoutout to Mike Gaal, Ravi Sudhakar Kambhampati , and the Microsoft team for your support—and to our Symend team for bringing their A-game. Special thanks to Adrianne Erdman, Greg Carnie, and Julia Chow (Mailander)—our incredible Microsoft account team—for making this partnership even stronger! #Symend #Microsoft #DigitalNative #Partnership #StrategicCollaboration #CBOWorkshop

We're 3 weeks away from TAS and excited for our upcoming speaker Dr. Jessica Cali. She is a senior behavioral scientist at Symend, with an expertise in data-driven applied behavioral science, cognitive psychology for customer engagement in debt recovery, and large language models for customer insight. Join us. www.tasevent.info #TAS2025 #winnerscircle