Talent Trellis Co.

Remote work can be tricky. It's difficult to manage your team and make sure they are engaged and aligned with your vision when they are working all over the world. At Talent Trellis, we make sure everyone feels like a team, even far away. We meet often, do fun team activities, and make sure everyone loves their job. Together, we're stronger! 💙 #remotework #teambonding #team

Have you ever had a chance meeting that changed your perspective? Our co-founders, Hamza B. and Daniyal Saleem, had a random meeting at the airport with Salim Ghauri, the CEO of NETSOL Technologies Inc.. This surprising encounter became a special invitation to visit his office in #Lahore. Learning from a Leader Mr. Ghauri's journey is truly inspiring. From working with big names like Mercedes-Benz AG to leading operations in 12 countries, his story shows what's possible with hard work and vision. One quote from his book, Impossible is Nothing, really stood out: “Impossible is just a big word thrown around by small men who find it easier to live in the world they’ve been given than to explore their power to change it.” Talking About the Future They talked about the future of the IT industry in #Pakistan and how #startups can succeed. Mr. Ghauri shared some great advice on creating products and offering services. His passion for helping young people was clear and very motivating. Personal Wisdom One thing that stuck with us was when Mr. Ghauri said, “To succeed you must believe. To believe you must have passion. To have passion, you must dream.” This shows that even successful people keep pushing themselves to do better Looking Forward We are thankful for the chance to learn from Mr. Ghauri. His wisdom has given us a lot to think about. We’re excited to use these lessons as we move forward at #TalentTrellis. Stay tuned for more updates from our journey!

This guide is for anyone struggling with creating a simple, effective, and scalable process for onboarding your CSR Reps. Check it out 🚀 #customersupport #customersupportteam #customerexperience #customerrelations #customerservice #customersuccess #callcenter #innovation

Are you ready to build valuable skills and boost your career prospects? Talent Trellis is initiating a Skills Building Series starting June 10th at our Garden Town office! 🔹 Categories: - Client Support (SaaS/Ecom) - UX/UI Design (Figma focused) - Short Form Video Editor - Executive Virtual Assistant 💼 What's in it for you? - 24/7 mentorship - In-house training and networking with industry experts - Assistance in getting hired by top-notch firms in the US/Canada - Friday socials and the chance to meet and work alongside our core team 🗓 Details: Sessions: 2-3 times per week Duration: 1-2 hours per session Series Length: 3-4 months We are starting this series by vetting over 30,000 resumes, talking to thousands of individuals, and identifying the key skill gaps that need to be filled. Our purpose is to help people find jobs they love and get hired. Additionally, we will hire the best of the best for positions within our company. Don't miss this chance to be one of the 300 people selected for this amazing opportunity! 📍 Location: 9A Shershah Road, Garden Town, Lahore 📅 Application Deadline: 7th June 2024 👉 Apply Now: https://lnkd.in/d9T6Dfjs Check out the poster for more details and share with anyone who might be interested! #CareerDevelopment #TalentTrellis #Networking #SkillBuilding #JobOpportunities

Will AI take over all Customer Support Jobs? In my opinion, AI will not completely take over customer support roles but rather enhance them. AI is good at handling basic queries, reducing the workload for human agents. It can speed up the process of providing information to customers... ...and identify frustrated individuals needing quick assistance, preventing customer dissatisfaction. Dealing with multiple bots before connecting with a human agent can be frustrating. Personally, such experiences make me rethink using the product or service again. The essence of customer chat support lies in building relationships. Timely responses and empathetic interactions leave customers with a positive feeling towards the brand.. ...leading to stellar reviews, referrals, and long-term loyalty. What are your thoughts on this evolution in customer support? #customersupport #customersupportteam #customerexperience #customerrelations #customerservice #customersuccess #callcenter #innovation #branding

EXCITING NEWS! Are you unemployed or a student living in Pakistan looking to build up your skills and increase your employment opportunities? If so, Talent Trellis invites you to our free Skill-Building Series! This program is meticulously designed to boost your job prospects in critical areas before you even graduate. Based on insights from reviewing over 30,000 resumes and conducting 2000+ interviews, we’ve tailored these sessions to meet the demands of today’s job market. Here’s why you should join: Learn Cool Stuff: Gain hands-on knowledge from leading experts in Canada and the US, specifically crafted for high-demand fields. Help When You Need It: Whether it’s crafting your resume or honing your interview skills, we’re here to guide you every step of the way. Meet New Friends: Network with peers and industry leaders who can help accelerate your career. Interested? Don’t wait! Secure your spot by signing up at trainme.talenttrellis.co. Hurry, the last date to apply is May 30th! We can’t wait to help you advance and learn new things! Apply here: https://lnkd.in/dTKt2TXE

We are extremely humbled to have our reps perform better than such a large company like Nike! Nike we'll gladly hop a call and help raise your customer support experience to a new standard ✔

How do you know if the customer support rep you just hired is any good? Well the short answer is.. you don't. Everyone is capable of giving a great interview, but it's until they get experience in the trenches that their true colours shine. So this is the dilemma 👉 you need to hire great customer service reps as they are the point of contact between your customers and your brand.. ..but it's until they've gone in and started taking tickets that you know their skill. Its extremely painful when you think you've got an A player, that turned out to be a D player 1 month down the line. Now you're out a rep and you've just wasted all that time training someone whose not a good fit! Talk about sunk costs. So what's the solution here? Well I can only tell you how we at Talent Trellis Co. we solve this problem for our clients: 👉 Have one rep go through the entire onboarding process, record it, and transform it into an onboarding course. 👉 Have all future Customer Support Reps go through the course so they have base product knowledge. (approx 1 week) 👉 Have the potential rep shadow an existing rep on the team for 1-2 weeks to learn the nuances of the role and ask questions. 👉 Set up a dummy account on intercom (or whichever platform you use) and get them to start taking tickets. 👉 If they pass all those steps, along with the final examination at the end, the person gets hired as a full time rep. The best part? Our clients don't need to suffer the sunk training costs and only pay for the Reps they 100% know will succeed since they are already trained on the product and have taken actual tickets. #customersupport #customerexperience #customersupportrep #customersupporttraining

What is the value of a happy customer for your brand/company? Customer support reps are at the frontlines of any business. They determine what sort of feeling the customer has about your company and brand is simply the 2-3 things/emotions your customers associate with you. Empathic Customer Support Reps enhance the value of your brand and provide that human touch that is so missing in today’s world of generative AI. When customers leave with their concerns addressed in a timely manner, and with reps who go above and beyond, that customer forms an emotional connection with your company which leads to increases in life time value. While it may not be obvious, Customer Support is not a cost centre, but rather a value builder in the long run. In the month of April, the team sourced, trained, and managed by Talent Trellis Co. responded to 20,590 conversations for our clients with response times under 50 seconds and a CSAT score of 99.18%. Imagine 99% of your customer’s leaving with a positive experience, what kind of word of mouth would that generate for your company. If you are interested in how our reps we’re able to hit these scores for our clients, shoot me a DM and I’d be happy to chat:) #CustomerService #TeamSuccess #BusinessExcellence #TalentTrellis #CustomerSupport #CSAT

The Talent in Pakistan is huge. If interested in learning how we can help you with your IT needs, shoot us a message and we are happy to help:)