Technical Program Manager, Customer Experience

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today.

Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.

The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.

Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

At Dropbox, we aim to put the customer at the center of everything we do. With over 700 million registered users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience.

Dropbox is seeking an exceptional Technical Program Manager to manage multiple programs and projects for the Customer Experience Team. This is a new, challenging, and highly visible position. CX TPMs are responsible for much of the heavy lifting on projects to ensure that our large scale projects are run efficiently and effectively. 

• You will be responsible for identifying stakeholders, driving to set roadmaps and strategies for the program, driving delivery, reporting status, and holding the bar on quality. At Dropbox, TPMs handle complex inter-team dependencies and bridge the gaps in technical management.
• You will need to work with many different domain resources from Product Managers, Engineers, Engineering Managers, UX Designers, Product Marketing, User Researchers, Product Analysts, Growth, Legal, etc.  
• Successful candidates will have a strong technical background, be detail driven and have excellent problem-solving abilities. You will have a deep understanding of product design and implementation details and will successfully represent the technical team to senior leadership and customers. Your technical acumen and operational excellence will influence the team decisions and drive secure and robust solutions which have great customer experience.

• 3+ years of Technical Program Management experience in a related industry
• Exceptional written and verbal communication, and comfortable presenting in large groups and handling high-pressure communication with senior management
• Experience with managing large cross-functional projects with technical depth
• Must have a thorough understanding of software development lifecycle from concept to delivery
• Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

• Experience delivering software development projects for Desktop, Web, and Mobile
• Experience working with new product organizations 

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

The range listed above is the expected annual salary/OTE for this role, subject to change.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage*


• Retirement Savings through a defined contribution pension or savings plan**


• Dropbox provides a Flexible PTO Policy in addition to your statutory holidays allowing you to unplug, unwind, and refresh


• Dropbox also provides exclusive additional paid time off for all FTE employees across the Globe, in addition to any relevant statutory holidays


• Protection Plans including Life and Disability Insurance*


• A Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more


• Parental benefits including; Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support 
  

Additional benefits details are available upon request.
 
*Where group plans are not available, allowances are provided
**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).