Luware

🔋 What exactly is the Microsoft Power model for Contact Centres? Power Model has been shown on the Teams Contact Centre page for as long as I can remember, shown as 'Coming soon', I hope that time might be arriving finally... So what is the Power model, I've used an image from Luware Nimbus (currently certified under the Extend model) to help visualise this deeper connection method. Let's dive into some detail: The Power model is one of the 3 integration models for Microsoft certified contact centres, alongside the Connect and Extend models. Here's how the Power model works: This model is the most deeply integrated with Microsoft Teams. It allows contact centre providers to use Teams' calling infrastructure to create native Azure-based voice applications. The Power model leverages the Microsoft Teams SDK (Software Development Kit) to embed native Teams experiences directly into the contact centre application. This means that the contact centre solution can access all Teams functionalities, providing a seamless and unified experience for agents and customers. 🔑 Key Features of the Power Model: - Native Integration: The contact centre solution is fully integrated with Microsoft Teams, allowing agents to use Teams as their primary interface for all communications. - Unified Experience: Agents can handle calls, chats, and other interactions within a single application, reducing the need to switch between different tools. - Enhanced Functionality: The Power model enables advanced features such as presence information, call transfers, group calls, and more, all within the Teams environment. - High-Quality Communication: By using Teams' native infrastructure, the Power model ensures high audio and video quality with minimal latency. - Access to Azure Ecosystem: The integration with Azure allows contact centres to leverage other Azure services, such as Cognitive Services for AI-driven insights and Power BI for data analytics. The Power model aims to provide a comprehensive contact centre experience within the Microsoft Teams environment, enhancing productivity and customer satisfaction. Will we see the Power model finally launch in 2025?

🎤 Oli Lifely from Luware takes to the stage at our #CXSummit to discuss strategies for enhancing profitability by incorporating CX solutions and leveraging the broader Microsoft ecosystem

We’ve made the shortlist—vote for us now! We’re thrilled to announce that Luware has been shortlisted in four categories for the RegTech Insight Awards – Europe 2025: 🏆 Best Solution for Buy-Side Regulatory Compliance 🏆 Best Solution for Sell-Side Regulatory Compliance 🏆 Best Compliance as a Service Solution 🏆 Best Cloud Solution for Regulatory Compliance These nominations reflect our commitment to delivering cutting-edge compliance solutions that support the RegTech community. A huge thank you to A-Team Insight, from A-Team Group for recognizing our impact. Now, we need your support! If you believe in our solutions, please take a moment to vote for us (link in the comments). #RegTech #Compliance ##RTIawards

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🚀 The Power of Luware Nimbus in the Microsoft Azure Ecosystem Did you know that Luware Nimbus (a certified Microsoft ISV CCaaS platform) seamlessly integrates with the entire Microsoft Azure Ecosystem, it's not just a solution that sits in isolation. 🧩 So how does Luware Nimbus interoperate with Azure components? Here's a breakdown: 📞Microsoft Teams: Luware Nimbus connects directly with Microsoft Teams, leveraging Direct Routing and Calling Plans/Operator Connect for efficient communication. 💬 Azure Communication Services (ACS): Integrate with ACS for advanced communication capabilities, including voice, video, and chat. 🤝 Copilot Studio: Enhance your workflows with Copilot Studio, enabling collaborative and automated processes. 📧 Exchange: Seamlessly sync with Exchange for email and calendar management. 📊Power BI: Utilise Power BI for powerful data analytics and visualization. 🤖 Bot Framework: Implement intelligent bots to streamline customer interactions and support. 🧠 Cognitive Services: Leverage AI and machine learning with Cognitive Services for smarter decision-making. 🔒 Azure Active Directory: Ensure secure access and identity management with Azure Active Directory. ⚙️ Power Automate: Automate repetitive tasks and workflows with Power Automate. 📈 Dynamics 365: Integrate with Dynamics 365 for comprehensive business solutions. 📂 SharePoint: Collaborate and manage content effectively with SharePoint. 📱 Twilio: Connect with Twilio for additional communication channels like SMS and voice. 📲 Social Media Integration: Engage with customers on WhatsApp and Facebook. 🔗 Third-Party Integrations: Extend functionality with integrations to Salesforce, ServiceNow, Zendesk, HubSpot, and many more. Luware Nimbus empowers your organisation to access the entire Azure ecosystem, driving efficiency, collaboration, and innovation. 🌟🚀 #LuwareNimbus #MicrosoftAzure Oli Lifely James C. Jordan Bloor Dave French John Wright David Fischer

🎙️ In this weeks podcast, Finbarr Begley was joined by Oli Lifely from Luware to explore the evolving landscape of contact centres. They dive into the integration of Microsoft Teams, the shift towards knowledge workers, and the growing role of AI in enhancing customer interactions. Don't miss Luware tomorrow who are Gold Sponsors for our inaugural CX Summit! Watch the full podcast here: https://lnkd.in/eXGuERBE

We're #hiring a new Software Engineer (w/m/d) 100% Western Canada in British Columbia. Apply today or share this post with your network.

The EU AI Act is here—is your business ready? As AI continues to transform financial services, the European Union Artificial Intelligence Act has introduced strict compliance obligations, requiring financial entities to assess their AI-driven tools and governance frameworks. 📌 What does the EU AI Act mean for the financial sector? 📌 How can you ensure compliance while leveraging AI’s potential? Our latest article breaks it down—and for a deeper dive, make sure to download our free white paper with key insights and actionable steps. Link in the comments. #AICompliance #EUAIAct #FinancialIndustry

Enterprise Connect starts next week! This is your last chance to register and join us at Booth 435 for three days of learning, networking, and discovering the latest in enterprise communications and customer experience. Register for Enterprise Connect today and use our code LUWARE to save $700 on your conference pass! #EnterpriseConnect #communications #collaboration #CX #compliance #CCaaS #contactcenter #unifedcommunications