Zendesk

🤩 Tracee Ellis Ross, the award-winning actress, producer, and founder/CEO, will join us on stage at #ZendeskRelate: https://zdsk.co/40i6Tkz 💫 Tracee is not only an award-winning actress, she's also the owner, founder and co-CEO of PATTERN Beauty. Tracee is a leader whose cultural fluency and skilled storytelling allow her to forge meaningful connections with audiences and customers alike. ✨ Join us in Las Vegas on March 25-27 for #ZendeskRelate, where AI innovation and customer experience meet. You won’t want to miss this.

AI is moving fast - just look at the buzz around DeepSeek. But in customer service, the real question is: does it solve the problem? The best companies are not chasing the latest model. They are using AI to deliver real resolutions that keep customers happy. That is exactly how we approach AI at Zendesk. Read my latest article on why outcomes, not hype, should drive your AI strategy.

🚀 Register for #ZendeskRelate today to lock in savings and be a part of the future of AI-powered service. Join us March 25-27 at the ARIA Resort & Casino in Las Vegas to learn from CX, IT and HR trendsetters: https://zdsk.co/4aGHtBD

💼 The HR team at Hoag Health System, a leading not-for-profit healthcare network with 9,000 employees across three hospitals, 15 urgent care centers, and nine wellness centers, was struggling with an outdated employee service system. 📧 A few years ago, the team was still using a shared Microsoft Outlook inbox — which was cumbersome, time-consuming, and prone to errors. ⚡ Fast forward to today: After implementing Zendesk Suite and integrating an AI agent, Hoag has seen faster resolution times, a boost in satisfaction scores, and easier access to support for employees: https://zdsk.co/4hfDbUy ⏳ “Employees now have access to tools they never had before,” says HR Manager Tiffanie D. “We’ve given back the gift of time, allowing us to tackle bigger projects and focus on more complex issues."

🧘🏼♀️ Calm has transformed its CX with AI-driven solutions. During the Zendesk #CXTrends 2025 event, Head of Customer Experience Lauren Cerny emphasized that authenticity, whether from a human or AI agent, is essential. The outcome? A remarkable 95% customer satisfaction rate. Missed our #CXTrends 2025 digital event? You can catch up on-demand here: https://zdsk.co/3PXbaoG

📝 The holidays may be over, but we made a list — and we're checking it twice. That's right, our 5-step AI readiness checklist has everything you need to know to get your operations AI-ready in 2025: https://zdsk.co/42tTvMT

💥 "It's going to change the game for us." 🌍 TravelPerk is harnessing #ZendeskAI to empower their global travel management platform with the digital infrastructure and reach needed to connect with customers wherever they are, whenever they need it most: https://zdsk.co/3Wy4UHO 🎤 Director of Operational Excellence Tom Davis shared how Zendesk messaging is revolutionizing the way they support travelers — allowing them to customize the travel experience in ways they never could before. 🚀 "We're at a truly transformational moment in our journey with Zendesk."

Great to see Zendesk's Jason Maynard in CX Dive discussing the transformative role of generative AI in shaping customer experiences, specifically when it comes to blending powerful AI with human insight.  As Jason explains, we hear our customers ask: “How do I deploy AI in a way that still feels human and contextual, but can be real time?” There is not a one-size-fits-all solution; everyone will have a different path. Figuring out where AI works best requires a thoughtful approach to how the technology integrates with work. The good news is it’s worth it. There’s real value to be found for everyone—no matter where they are in their AI journey. Our customers are getting tangible benefits from AI, in both the experiences they’re delivering to customers and their business. We are committed to leveraging these advancements while maintaining a core focus on the human element of every interaction – a key part of achieving our mission to power exceptional service for every person on the planet.

🤖 The key to better customer relationships? Human-centric AI. Lisa Kant, SVP at Zendesk, explains in Forbes how AI can enhance human capabilities, helping companies connect with customers on a personal level: https://zdsk.co/3PVwXgk

☕️ Join Dutch Bros Coffee tomorrow as they spill the beans on their journey to employee service excellence: https://zdsk.co/40IuRGN Mike Buzan, VP of People Operations and Strategy and Samantha Ramirez, Employee Experience Administrator, will share their insights on: 🚀 How Dutch Bros boosted HR team productivity by 212% 📊 The 3-phase strategy to standardize and scale HR operations 💡 Using data-driven problem solving and automation tools like chatbots to improve efficiency Don't miss it, register now: https://zdsk.co/40IuRGN