Screver AG

Proud to be part of AstraZeneca Croatia’s initiative, using art therapy and interactive tools to raise awareness for breast cancer.

Customer Experience Journey Mapping Tools: Simplifying the Path to Better Engagement Journey mapping tools are powerful for visualizing the paths users take on your website or app, from their entry point to the final interaction. These tools automatically outline every page or screen, giving a full picture of the customer’s journey and helping teams quickly identify both smooth paths and problem areas. Key Features of Journey Mapping Tools: >> Sunburst Visualizations: Imagine a circular chart showing each possible route users take. This clear display helps spot bottlenecks or the quickest routes to conversion, making complex data easy to read. >> Conversion Funnels & Digital Experience Metrics: Many of these tools include conversion funnels and engagement metrics, revealing where users might feel engaged, frustrated, or lost along the way. >> Digital Experience Score: A score that quantifies user experiences across various journey segments, offering a quick overview of journey success. >> Session Replays: These video replays show exactly what users do, where they click, and how they navigate, offering invaluable insights into user behavior. >> Heatmaps: By aggregating on-page or in-app interactions, heatmaps let teams dive into specific journey segments and optimize based on actual user engagement. Journey mapping tools break down customer behavior into visual insights, making it easier to enhance each step of the journey. #customerexperience #journeymapping #CX

Amazing experience at Novartis' two-day Customer Experience (CX) workshop! 🚀 Leaders from Novartis, GSK, Merck, and other top players gathered to explore cutting-edge CX and UX innovations in pharma. Proud of Capptoo AG and Screver teams — Dr. Christian Fillinger, Michal Myszkowski, Roman Kovbasyuk, Iryna Davydenko, and Natasha Gaidabrus — who showcased our AI-powered solutions, setting a new standard for CX in the industry. It was inspiring to connect with designers and decision-makers alike. Big thanks to Novartis for hosting this insightful event on their breathtaking campus! 🙌 #pharmacx #innovation #customerexperience #ai

Breast Cancer Risk Factors: What You Can Control 💖 While age and genetics are beyond our control, here’s what you can do to lower your breast cancer risk: >> Normal Weight: Managing weight is key. >> Fruits & Veggies: 3.5–5 cups daily can help. >> Stay Active: Move for at least 20 minutes a day. >> No Smoking: Avoid smoking and second-hand smoke. >> Limit Alcohol: Less alcohol, lower risk. >> Regular Screenings: Stay proactive with mammograms and health checks. Your health is in your hands! 💪 #BreastCancerAwareness #PreventCancer #PinkOctober

Amazon's Return to Office — What’s Next for Remote Work? Amazon announced that employees must return to the office five days a week starting in January. Yet, many still debate whether being in the office makes people more productive. A week ago, our CEO Dr. Christian Fillinger ran a survey asking what people think about returning to the office. Not surprisingly, most of the responses leaned towards flexibility. At Screver, we work remotely from Lisbon, Sumy, Zagreb, Zurich, and Berlin — different cultures but with the same 🌊 mindset. We’ve found that this type of work keeps us productive and creative and, most importantly, helps us care for our well-being. We believe the key is to ASK employees, LISTEN to them, and BUILD trust. ❗ It’s not just about where you work but how you make it work together. ❗ #remotework #companyculture #flexibility

5 Ways to Improve CSAT CSAT, or Customer Satisfaction Score, measures how happy your customers are after interacting with your brand. It’s important because it shows how well you're meeting their needs. Screver has found five ways to boost your CSAT score: ⚒ Short and Sweet Surveys Keep it quick and straightforward. Ask a few questions, leave space for comments, and show customers you value their input. ⚒ Follow-Up for Clarity Add a follow-up question after the rating to find out what went well or what needs work. This helps you understand exactly what to focus on. ⚒ Give Your Team the Feedback Let agents see customer feedback directly. Real-time access means they can make improvements immediately. ⚒ Coach in the Moment Set up alerts to guide your team whenever negative feedback comes in. Quick coaching keeps things on track. ⚒ Respond Fast to Low Scores Don’t let low ratings linger. Act fast to turn unhappy customers into satisfied ones. Keep improving and keep customers happy! Try these strategies with Screver to improve CSAT and keep customers coming back! #CSAT #customerexperrience #survey #feedback

How a Healthcare Center Boosted Patient Engagement with Screver Our collaboration with this healthcare center shows how simple technology can improve patient engagement and care quality. By using easy-to-use, engaging surveys, we’ve supported a more open line of communication between patients and doctors. Two quick surveys were introduced: one before the visit to understand patient needs and concerns and another after the visit to gather feedback on the care received. This approach provides real-time feedback that helps the team quickly identify areas to improve and adapt to patient needs. Curious about the results? 😉 Read the full case study and see how small changes can lead to big improvements in patient care. #patientengagement #healthcare #feedback

Spital Thurgau's Journey to Better Healthcare Through Feedback In partnership with Screver, Clinic St. Katharinental has embarked on an initiative to improve the well-being and patient care of healthcare professionals (HCPs). Key Steps Taken: >> Customized Surveys: Targeted feedback collection tailored to specific departments. >> Ongoing Feedback Process: Continuous adjustments and improvements based on real-time insights. >> Follow-up Strategy: Detailed follow-up surveys to track progress and implement necessary changes. Curious about how we’ve supported this transformation? Read the full case study! 😊 #healthcare #patientcare #rehabilitation

Have You Wondered Why Everyone is Talking About Omnichannel? These days, it seems like omnichannel is on everyone's lips. If you haven't dived into this topic yet, you might want to catch up. But don't worry — it's okay if you haven't started implementing this strategy. If it’s still working for you, great! But to truly understand why omnichannel is so important, let’s explore the advantages based on Screver background and our work with top pharma companies. 5 Key Benefits of an Omnichannel Approach: 💊 Stronger Revenue Growth: Companies prioritizing seamless cross-channel experiences are far more likely to see significant year-over-year revenue growth. 💊 Time and Cost Savings: Leveraging AI and unified platforms can help reduce operational costs and marketing spending. 💊 Deeper Customer Insight: Analyzing feedback across channels provides a complete view of the customer journey, helping businesses refine their strategies. 💊 Enhanced Brand Loyalty: Consistent experiences across all channels build trust and loyalty, strengthening brand perception. 💊 Better Employee Experience: An omnichannel approach also benefits employees, helping them deliver consistent service and leading to higher satisfaction and productivity. Want to dive deeper into the benefits of omnichannel and how to apply it to your business? Book a call with our Screver experts — great insights are guaranteed! 😉 #customerexperience #omnichannel #pharma

Screver and Reha Collaboration Highlights Reha Rheinfelden and we have partnered to improve patient rehabilitation experiences through the coolest feedback management - Screver 😎 Key points what we’ve done: 💊 Customizing Surveys: Aligning them with patient expectations to enhance care delivery. 💊 Implementing Engagement Tools: Utilizing eye-catching visuals to boost patient participation and feedback. 💊 Conducting In-depth Analysis: Providing actionable insights with advanced dashboards to shape future strategies. Discover more about our transformative collaboration in rehab care settings. ⏱️ Spend just 2 minutes for valuable insights! --------------------------------------------- #rehabilitation #patientcare  #healthcare