HSE Home Shopping Europe GmbH

Check out our Top Jobs of the month! #wearehiring #joinus Solution Architect (m/w/d) https://lnkd.in/duGdU84n Manager Customer & Sales Controlling (m/w/d) https://lnkd.in/djb4gVhE Manager Sales Campaign (m/w/d) https://lnkd.in/dhVsifCp #hse #hereshoppingentertains #career #jobsinmunich #jointtheteam Mona Schaefer Svenja K.

✨ 𝐀 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐢𝐬 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐨𝐟 𝐚 𝐜𝐨𝐦𝐩𝐚𝐧𝐲. ✨ It promotes cooperation, increases employee satisfaction, contributes significantly to continuous improvement and innovation and is therefore important for economic success. Feedback helps us to recognise and promote strengths, uncover and overcome problems and grow together. In September, we held the training format ‘Brave Dialogue - Potential-developing communication is a mindset’ for the second time. In this training session, we defined together what it means to create a culture at HSE in which continuous feedback becomes the norm. 🎯 𝐎𝐮𝐫 𝐠𝐨𝐚𝐥: feedback should be seen as an opportunity to learn and grow, which is essential for individual and professional development. This benefits not only the individual colleagues and teams, but also the entire organisation. The basis of all this is the growth mindset. People with this mindset see challenges as opportunities for growth and view mistakes as valuable learning opportunities. This attitude promotes continuous development. ❗It is 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 to us that we create a culture in which every employee and every team can continue to develop through courageous communication and continuous feedback. 𝐖𝐡𝐚𝐭 𝐦𝐞𝐚𝐬𝐮𝐫𝐞𝐬 𝐝𝐨 𝐲𝐨𝐮 𝐮𝐬𝐞 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 𝐭𝐨 𝐡𝐚𝐯𝐞 𝐚 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐢𝐦𝐩𝐚𝐜𝐭 𝐨𝐧 𝐭𝐡𝐞 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐜𝐮𝐥𝐭𝐮𝐫𝐞? #FeedbackMindset #ContinuousFeedback #BraveConversations #Collaboration #MindsetMatters #CorporateCulture #HSEcommunity #learninganddevelopment #employeedevelopment

FACES OF HSE - Today with Judith Kemper When did you join HSE and what is your job? I joined HSE in September 2021 as Head of Fulfillment, responsible for the logistics center in Greven. Since my promotion in April 2023, as Director SCM & Fulfillment, I have also been responsible for Procurement Logistics and, since summer 2023, also for the Quality Control department in Greven. In a nutshell: My team is responsible for the entire flow of goods at HSE, from procurement to delivery to the end customer. Name 3 qualities/key words that you think people should have for your job/department? Logistics at HSE moves several million items of goods a year. Here it is particularly important that quality, lead time and costs are adhered to. In this respect, a candidate for SCM & Fulfillment should have at least 3 areas of interest: 1) Enjoy process analysis - Optimizing a small wheel in logistics usually means big savings for the company as a whole. 2) Affinity for figures / cost analyses - We live from data in logistics, interpreting it correctly, drawing the necessary conclusions and making decisions based on this is the core activity of my colleagues in the team. 3) Personal Touch - There are no hierarchies in the SCM & Fulfillment team. We help each other in day-to-day business and everyone contributes their own personal ideas. We benefit from the diversity in the team and the different perspectives on a topic. It's all about being open and having fun contributing to the team. What makes HSE an attractive employer for you? My team finds the flexibility of the working day particularly appealing. This is not usual in the market, especially in logistics. Of course, we also have peak phases during which we have an “all-hands-on-deck” mentality as a team. But especially during off-season periods, we offer our colleagues the best possible flexibility in the form of flexitime arrangements and home office days, as well as regular overtime reduction in the form of flexitime days (also used by the team for extended weekends 😉). HSE offers the most entertaining form of shopping - how do you and your department contribute directly or indirectly to this shopping experience? The SCM & Fulfillment team is responsible for the customer experience when receiving parcels. Timely delivery and the high-quality appearance of the parcel when it is opened are essential for us, so that our customers are happy to order from HSE again and again. #team #job #wearehiring

We are looking forward to welcoming our new team members, who have joined us since September! 🎉 To help them get started, we organise a special day every month where our departments have the opportunity to introduce themselves to their new colleagues, giving them a first impression of our work areas and making valuable contacts. As a highlight, we offer an exclusive tour of the studio, which offers exciting behind-the-scenes insights. Welcome to the team! We are looking forward to a time together full of great experiences and successful collaboration! ✨ #wearehiring #hse #onboarding #welcome

Take it, EASy! Yesterday our Director Customer Service Uwe Richter, MBA joined the Parloa WAVE conference in Berlin. Together with Katharina Paul from MUUUH! Group, Uwe once again talked about EASy, our fully AI-driven and award-winning phonebot. Thank you for having us and congratulations on the successful #Wave2024 Conference to the fantastic team of our partner Parloa. 🙌

🏅 HSE named one of Germany’s best online shops in 2024   We are very happy to have been recognised as one of ‘Germany's best online shops’ for the 10th time in a row. The large representative consumer survey conducted by the DISQ Deutsches Institut für Service-Qualität GmbH & Co. KG and ntvNachrichten took a close look at customer satisfaction with online shops and analysed over 77,000 customer opinions: HSE is once again among the top three in the generalist category (without a branch network) alongside Amazon and Otto.de.   An online panel was used to survey customer satisfaction in the areas of value for money, product range, customer service, website/app, order and payment terms as well as shipping and returns. Important details, such as product quality and variety, advisory expertise on the phone, by email and chat, payment options and delivery options, shipping costs and speed, and returns processing were taken into account. Customers' willingness to recommend the company to others was also factored into the overall result. A total of 944 companies were assessed.   “We would like to thank our customers for their trust in our online shop and are delighted that so many associate HSE with a positive shopping experience,” says Sandra, CEO of HSE. “We owe the exceptional overall satisfaction of our customers not least to the excellent customer orientation of our colleagues in e-commerce and customer service.”   #hse #hereshoppingentertains #ecommerce #besteonlineshops #DISQ #ntv

Check out our Top Jobs of the month! #wearehiring, #joinus Video Producer (m/w/d) https://lnkd.in/dv2t4dMq Expert BI & Analytics (m/w/d) https://lnkd.in/dh7McXgK Expert Database Development (m/w/d) https://lnkd.in/dTm-YfBt Manager Customer & Sales Controlling (m/w/d) https://lnkd.in/dD6w7Gaa #hse #hereshoppinhentertains #career #jobsinmunich #jointheteam Svenja K. Mona Schaefer

🌍🍽️ HSE talks brand communications at YouTube Festival 2024 Our YouTube channel 'deliziös' shows how successful brand communication works in the digital age. Together with food creator Bernd Zehner, we have created real enthusiasm among subscribers through authentic storytelling and high-quality videos – from cinematic city guides, informative mini-documentaries to delicious recipes. Last week, our colleague Alex Schindhelm, Teamlead Video Commerce at HSE, shared the success story behind this brand channel at the YouTube Festival in Berlin – during a panel talk with Bernd Zehner and our project partners from Google. “We were grateful to see so many people interested in our approach,” says Alex. “It was a pleasure to be part of such an inspirational event, to exchange ideas with lots of different creators and brands and take away valuable insights to create new projects of our own.” Thank you to everyone who joined us at the event! #hse #hereshoppingentertains #delizioes #storytelling #livecommerce #youtubefestival2024

In beautiful weather, colleagues and our management team gathered for a Ramadama on the HSE Campus. 🌍 Our campus, including the HSE Studios and our headquarters, looks great again. A heartfelt thank you to everyone who participated in this cleanup initiative organized by our works council! 🚮 #CommunityCleanUp #Sustainability

FACES OF HSE - Today with Andreas Bruder When did you join HSE and what is your job? I joined HSE in January 2006 and after working in Merchandise & Sales Planning and International Business I am now Team Lead for Video Content Management and Crosspromotion Management Name 3 qualities/key words that you think people should have for your job/department? In any case, you should be enthusiastic about the speed of our agile business model, enjoy working with planning, editing and playout programmes and an incentive to offer our customers the perfect shopping experience every day. At all times, on all channels! What makes HSE an attractive employer for you? Since I joined, HSE has ‘reinvented’ itself many times! Every time needs its own strategies and orientations....and I can be a part of it, that's what drives me! I am also very happy to be able to work with a fantastic team of great people. HSE offers the most entertaining form of shopping - how do you and your department contribute directly or indirectly to this shopping experience? Video content management is primarily concerned with the content of TV shows, which are shown as summaries at ‘non-live’ times. We thus offer our customers a varied and exciting shopping experience 24 hours a day, 365 days a year. Cross-promotion management enhances the live shows with trailers and programme information. It's like a living television programme! #team #job #wearehiring