Knots

🚀 We’re excited to announce our new tiered pricing plans! 🚀 Whether you’re a small team or a large enterprise, we’ve got a plan designed to save you time and boost your ROI: ✨ Free Plan: Get a taste of what Knots can do with unlimited use of our Merge Duplicate Tickets app. Clean up your Zendesk by effortlessly merging redundant tickets, allowing your agents to focus on more important tasks. ⚙️ Essentials Plan: Ideal for smaller teams, this plan includes 3 Knots apps and handles up to 5,000 tickets/month. With 416 hours saved per month, it provides a quick ROI of 35x. 💼 Power Suite: Built for scaling businesses, this plan offers 10 Knots apps and manages up to 30,000 tickets/month. With 2,500 hours saved per month, your ROI will skyrocket to 62x. 🏢 Enterprise Plan: Perfect for industry leaders, this plan automates more than 50% of your Zendesk workflows. Your team can focus on high-impact tasks while achieving a transformational ROI. 🌟 All paid plans include: ✔️14-day free trial ✔️Free automation audit to uncover your biggest automation opportunities ✔️Free implementation support to get everything running smoothly in less than an hour Ready to boost your Zendesk efficiency? Book now a FREE Automation Audit: https://lnkd.in/eFRVTdXa Explore our plans here: https://lnkd.in/e9WJqZhV #Knotsio #Automation #Zendesk #CustomerSupport

🚀 We’are looking for a Customer Solution Architect! 🚀 Are you all about making customers happy and solving their problems with cutting-edge tech? 😎 You’ll be the link between clients and our tech team, using your skills to find new ways to crack complex challenges. If you’re into APIs, OCR, Regex, and have a knack for automating workflows in Zendesk, this is your vibe! 💻 📌 What you’ll bring: Proactive problem-solver Tech-affin (JavaScript, Python, APIs) Adapt quickly to new tech trends Fluent in German & English Experience with Customer Service processes and Zendesk workflows Ready to level up? Let’s chat! 👉 https://bit.ly/knots-job

🔒 Is Your Zendesk GDPR-Compliant? 🔒 With GDPR becoming more essential by the day, it’s critical for businesses to ensure customer data is handled safely. At Knots, we understand how complex managing data in platforms like Zendesk can be—so we've developed solutions to help you stay compliant without extra hassle! In our latest blog, we cover: ✔️Why GDPR compliance is vital for Zendesk users ✔️Key features in Zendesk to support compliance ✔️How Knots' automation apps help you maintain data security, easily delete data, redact sensitive info, and more. Read the full post to discover how you can streamline GDPR compliance and keep your customers' trust intact ➡️ https://lnkd.in/eP9zh_BJ #GDPR #Zendesk #Compliance #DataPrivacy #Automation #Knotsio

🚀 Knots is Growing! 🚀 We are excited to announce that Hassan Ghiassi (He/Him) is stepping into a new role as our Chief Sales Officer (CSO) at Knots! 🎉 Hassan has been a driving force behind our growth as Director of Business Development, and in his new role, he will continue to lead our efforts in delivering exceptional service to our clients and expanding our reach. His leadership has been pivotal to our success, and we’re confident he will play a key role in shaping the future of Knots as we continue to scale. He was also the brain behind our new pricing model: https://lnkd.in/eTFy8qHE. This reflects our commitment to innovation and growth as we build stronger partnerships and provide even more value to our clients. 🌟 We’re excited for what’s to come and look forward to continuing this journey together! 🚀

🚀 Introducing Faster, Smarter Ticket Responses! 🚀 We’re proud to introduce Knots GPT Editor, the AI-powered tool that helps you generate and optimize ticket responses right inside Zendesk! 📝✨ With Knots GPT Editor, your team can: ✔️ Effortlessly generate context-aware responses in seconds ✔️ Translate, edit, fine-tune, and enhance replies with AI assistance ✔️ Reduce response times and improve ticket quality ✔️ Ensure consistent and professional customer communication Whether it’s drafting a response or improving the tone and accuracy, Knots GPT Editor saves your agents valuable time while boosting productivity. 👉 Learn more: https://lnkd.in/emR9dJS7 👉 Book a free demo today: https://lnkd.in/e96t-nzF Let’s make customer support faster, smarter, and easier! #AI #Zendesk #CustomerSupport #Automation #knotsio

🚀 New App Alert! 🚀 Enhance Data Security with Knots Redact Attachments! 🔒 We’re excited to introduce our Redact Attachments app, now live on the Zendesk Marketplace! 🔒 With this powerful tool, you can easily redact sensitive information in customer attachments directly within Zendesk. Say goodbye to manual redaction and protect your customers' privacy with just a few clicks. This app ensures compliance with data protection regulations and keeps your customer interactions secure and confidential. 👉 Install the App Now: https://lnkd.in/eZxYEB4n 👉 Book a Demo: https://lnkd.in/eJ44Z8z6 Secure your customer data like never before! #DataPrivacy #Zendesk #CustomerSupport #TechInnovation #CyberSecurity #Compliance

🎉 Exciting News! 🎉 We’re thrilled to announce the launch of our new AI Sentiment Analysis app, now available on the Zendesk Marketplace! 🚀 This cutting-edge tool leverages advanced AI to analyze customer sentiment in real time, enabling support teams to understand customer emotions better, prioritize cases, and deliver more personalized responses. With seamless integration into Zendesk, our app empowers your team to enhance customer experiences and drive satisfaction to new heights. 👉 Install the App Now: https://lnkd.in/ewnYcCqk 👉 Book a Demo: https://lnkd.in/eiyttnPS Let’s take customer support to the next level! #AI #CustomerSupport #Zendesk #SentimentAnalysis #CustomerExperience #TechInnovation

🚀 Simplify Your Zendesk Ticket Management with Knots PDF Ticket Export App! 🚀 Manage your Zendesk tickets effortlessly, avoid costly storage, and eliminate tedious archiving tasks. ✔️ Customizable Exports: Include attachments, tags, comments, and more. ✔️ Automatic Export: Triggered by conditions you set, like resolved tickets or those older than 2 years. ✔️ Storage Optimization: Bulk delete archived tickets to free up space. Optimize your Zendesk today with Knots PDF Ticket Export App! 👉 Install the App Now: https://lnkd.in/exHE-fjZ 👉 Book a Demo: https://lnkd.in/ecTyZy8s #Zendesk #ZendeskStorage #CustomerService #DataExport #PDFExport #DeleteZendeskTickets #CustomerSatisfaction #CostReduction #Compliance #TechInnovation

🎉We're excited to launch our first 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐥𝐲 𝐅𝐑𝐄𝐄 𝐚𝐩𝐩 in the Zendesk Marketplace, Search & Merge. Here you can install and use it free of charge: https://lnkd.in/dXP5jeV4 🔄 Merge duplicated tickets 📝 Define your own criteria 📉 Reduce Ticket Backlog When a new ticket is created 🆕, everything happens in the background 🛠️—there is no need for agents' manual input. Use it completely free forever! 💯

📞 Are you struggling to integrate your old telephony systems with Zendesk? Check out this blog article to learn how to do it without using APIs! Create Tickets Automatically when an agent picks up the phone.📱💻 Click here to read more: https://lnkd.in/dXfbF9Kq #telephony #Zendesk #integration