Forethought is the most advanced generative AI agent for customer support, trained on your unique data set. Our AI-driven solutions integrate seamlessly to resolve issues instantly, predict and prioritize tickets, and assist agents with relevant knowledge. Transform your customer support with AI that learns continuously to provide more accurate and contextual responses.
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We've raised a $64M Series A led by Kleiner Perkins to build the platform for real-time voice AI. We'll use this funding to expand our team, and to build the next generation of models, infrastructure, and products for voice, starting with Sonic 2.0, available today. Link below to try 20,000 credits free today 👇
CX is no longer just about solving problems—it’s about driving business success. 🚀 In 2025, the best CX teams will: ✅ Automate smartly—AI is here to assist, not replace. ✅ Measure what matters—Metrics like customer advocacy are game-changers. ✅ Invest in team growth—Your agents today are your leaders tomorrow. Want to future-proof your CX team? We’ve got 8 must-know tips in our latest blog post. 📖 Read here 👉
🚀 Not all AI agents are actually... agents. A lot of what companies are calling “AI agents” are really just fancy retrieval systems. But real AI agents—Agentic AI more specifically—do more than fetch answers. They reason, take action, and get smarter over time. At Forethought, we believe AI should do more than just assist—it should actually solve problems. That’s why we’re building AI that doesn’t just surface knowledge but gets things done for CX teams. Deon Nicholas breaks it down with Fast Company —check it out! 👇 https://lnkd.in/gZQ3tpxk
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It's kind of crazy how far we are coming along with AI agents. Things we thought were unachievable two years ago, seem like common practice for Forethought these days. Take this for example, consumer apps like YAZIO (which is a health and nutrition tracking app with over 95 million users) is seeing FCR or deflection rates of 80%!!! This comes without a hitch to the overall customer satisfaction. Incredibly excited to see where we are in another 12 months! 🚀 https://lnkd.in/gG4X9rF4
Your AI strategy is part of your brand—are you managing it effectively? As AI becomes a core part of customer experience (CX), businesses must think beyond automation and consider brand management for AI. A well-implemented AI solution doesn’t just improve efficiency—it reinforces your brand’s voice, trust, and customer relationships. 🔹 AI interactions should align with your brand’s personality. Is your AI friendly and conversational, or direct and efficient? 🔹 Transparency builds trust. Customers should feel confident in AI-driven experiences, whether they know it’s AI or not. 🔹 AI isn’t just a tool—it’s an extension of your CX strategy. The right AI solution enhances engagement, not just resolution rates. https://buff.ly/3DOxle2
🔥 AI is transforming retail CX—but, are brands keeping up? 👀 In a recent E-Commerce Times article, Deon Nicholas shared insights on how AI is redefining customer experience, especially in retail. Our consumer survey shows that customers now expect AI-driven support that’s fast, personalized, and seamless. Brands that invest in smarter CX solutions aren’t just reducing costs—they’re building stronger customer loyalty. That's a win for everyone! https://lnkd.in/g5cWRcVJ
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“Companies are finally starting to get it right.” A great write up by Ecommerce Times on how AI will impact the future of retail customer experience. “However, there’s still a lot of work to be done. Most companies claiming to have AI agents today rely on simple bots. A significant opportunity exists to differentiate and improve customer satisfaction by transitioning to truly agentic AI that can take action, make nuanced decisions, and troubleshoot." https://lnkd.in/gBZDF8a9 Thank you Jack M. Germain 🙌 #ai #customerexperience #customersupport #cx #agenticai #chatgpt #genai #aiagents #agents
We all know the frustration of a bad chatbot experience—repetitive answers, zero understanding, and an endless loop back to square one 😡 But what if AI actually felt helpful? What if it understood frustration, urgency, and even a little sarcasm? 👀 Human-centered AI isn’t about replacing people. It’s about making interactions feel more natural, more intuitive... more human. Great CX isn’t just about efficiency. It’s also about validation and support. Do you trust AI to handle your support issues ? 🫣