AI and the Future of CX – Our Head of Customer Service, Emmelie Koenen, shared some exciting insights at younite CX 2024! In a panel discussion, Emmelie shared how CX agents will evolve into more strategic roles, working hand-in-hand with AI to create a seamless customer experience. As AI handles routine tasks, CX agents will focus on higher-value interactions, shaping the future of customer service. Curious about the impact of this transformation on the industry? Don’t miss the full panel discussion to hear Emmelie's insights and the game-changing potential of AI in customer support. #AI #CX #CXTransformation #CustomerExperience #Innovation #TQG
⚡Emmelie Koenen from The Quality Group hints at a major shift in how CX agents will move from handling first-level tasks to playing a more integral role alongside AI.⚡ In this younite CX 2024 snippet from the panel discussion, "AI Apocalypse: Are Contact Centre Agents Facing Extinction?", Emmelie also touches on the expected timeline for this transformation. What does this AI shift mean for CX agents? Watch the full panel discussion for more - youtu.be/4_PVzmRRieY. #workdifferent #CX #AI #AIintegration #youniteCX2024 #BPO #SaaS #tech