The Quality Group

AI and the Future of CX – Our Head of Customer Service, Emmelie Koenen, shared some exciting insights at younite CX 2024! In a panel discussion, Emmelie shared how CX agents will evolve into more strategic roles, working hand-in-hand with AI to create a seamless customer experience. As AI handles routine tasks, CX agents will focus on higher-value interactions, shaping the future of customer service. Curious about the impact of this transformation on the industry? Don’t miss the full panel discussion to hear Emmelie's insights and the game-changing potential of AI in customer support. #AI #CX #CXTransformation #CustomerExperience #Innovation #TQG

🎬 On-site at Kaki 7: A Deep Dive into Warehouse Innovation This week, we had the pleasure of collaborating with Logistics Reply DE, our Warehouse Management System provider, at our logistics hub in Kaltenkirchen to capture the story behind our cutting-edge WMS. Our goal was to explore how this solution is optimizing our supply chain—making processes faster, smarter, and more flexible. A big shoutout to Cihan Yasar, Gerit Offenhauser, Stephan Keller, and the additiv pr team for making it happen! Stay tuned for the video and case study, where we’ll break down how these innovations are transforming logistics at TQG 🚀

The first parcel is always exciting and never a walk in the park - making progress at our new Elsdorf warehouse! We’re taking the next steps at our logistics hub in Elsdorf, where 4 out of 7 halls are dedicated to TQG. Right now, we’re testing our Warehouse Management System (WMS) by processing 20 orders a day. And for now? We’re keeping things personal — our team is manually driving those test orders to the post center by car. If your ESN or More Nutrition parcel shows up with a paper sticker, you’ll know it’s fresh from Elsdorf 📦🚗 We’re excited about this journey and can’t wait to keep growing 💪 #Elsdorf #Logistics #Innovation #Growth

Direct connections with our community are at the heart of everything we do at The Quality Group, for both More Nutrition and ESN. ❤️ The exchange, feedback, and experiences we’ve shared throughout the past 9 months have been invaluable to us. On September 29th, we wrapped up our incredible roadshow journey at Uber Platz in Berlin. 🚍 From product tastings to fitness challenges, every stop allowed us to connect directly with our community, gathering feedback and insights that drive us forward. Our finale event featured exciting fitness challenges, a DJ, and giveaways as a final thank you to everyone who joined us. A huge thank you to all our partners, Rindermarkthalle, Uber Arena, and especially to our community – your feedback and support made this journey unforgettable! #TheQualityGroup #CommunityFirst #Roadshow2024 #MoreNutrition #ESN #ThankYou

This week, our brand ESN is in great company—celebrating alongside Germany’s top Olympic athletes 🥇🥈🥉 at the "Club der Besten" in Turkey, hosted by our partner Sporthilfe. Our experts, Nicolas Lother, Dr. Lena Rebecca Larsen and Tobias Stöckmann, are running exclusive workshops for the athletes on #sportsnutrition, #recovery, and #femaleperformance. ESN is fueling champions - to help them stay at their peak both on and off the field 💪 #ESN #Sporthilfe #CdB #FuelYourPerformance

End of August, we had the pleasure of welcoming Lebensmittel Zeitung to our offices for an exclusive interview with our CEO, Heikki Takala and CPO Nicolas Lother. During our insightful discussion, we focused on our B2B strategy and the exciting path toward internationalization. We also had the opportunity to showcase our lab, providing a closer look at the innovation driving our product development. It was a great experience engaging with Anja Ingelmann and Tanja Fries and answering their questions. A big thank you for the visit and the detailed, insightful article! 📑 Link in caption. #B2BStrategy #Internationalization #Innovation #thequalitygroup

🎉 Exciting News We are excited to welcome Patrycja Nowakowska as our new General Manager for More Nutrition! With her wealth of experience, unmatched expertise, and true passion for health, Patrycja has already made a significant impact. Her deep understanding of the brand and dedication to our mission make her the perfect person to lead More Nutrition into its exciting new chapter 🚀 🎯 Together with Patrycja, we’re ready to take #MORE to new heights! #Leadership #BetterForYou #Growth #Innovation

🚀 Collab is key: So entwickeln wir bei The Quality Group die beliebtesten Produkte 🔥   In der heutigen Zeit reicht es nicht mehr, einfach nur Produkte auf Basis von empirischen Trends und Market Research zu launchen – ob More Nutrition oder ESN: Sie müssen on point sein und die Bedürfnisse unserer Community treffen. Genau deshalb zählt bei The Quality Group: Customer First!   Unsere Strategie? Super simpel:   Team-Work at its best: Wir holen unsere Creator*innen von Tag eins mit ins Boot. Ihre Kundenperspektive, ihre Nähe und ihr Austausch mit ihrer Community, ihre Kreativität und ihr ehrliches Feedback fließen direkt in unsere Produktentwicklung ein.   No Filter: Wir nehmen das Feedback unserer Creator*innen und Community ungefiltert auf. Das heißt, ihre Rückmeldungen werden direkt in unsere Neuheiten integriert – authentisch, zielgerichtet und ich Echtzeit.   Diese enge Zusammenarbeit ermöglicht es uns, die Erwartungen nicht nur zu erfüllen, sondern sie im besten Fall zu übertreffen – ohne Zeitverzug. 💥   Es ist großartig zu sehen, was wir gemeinsam mit unserem Team erreichen und den Produktentwicklungsprozess neu gedacht haben. Auf zu neuen, spannenden Projekten! 🚀   #ProductDev #Innovation #CommunityDriven #CoCreation #TheQualityGroup

Discover our state-of-the-art production site in Elmshorn, just 30 km from Hamburg. This is where the magic happens — where our products are crafted with precision and care. We take pride in our innovative approach and commitment to excellence 🌟 Elmshorn is not just a place to work—it's where passion meets quality, driving the success of our leading brands. Ready to be part of something special? Explore opportunities to join our team💼

💼 Exciting times at TQG as we continue to grow our team! We're looking for a passionate (Junior) #HR Business Partner to join us 🚀 If you're driven by innovation and thrive in a dynamic environment, this is your opportunity to contribute to the success of Germany’s top supplement brands ESN & More Nutrition. Apply now and join the TQG family!