SHARE NOW: Working Student (f/m/d) Customer Service Germany

SHARE NOW sucht eine/n Working Student (f/m/d) Customer Service Germany

About Us

As the European market leader and pioneer of free-floating car-sharing, SHARE NOW is represented in 16 major European cities with around 11,000 vehicles, including around 3,000 electric vehicles. This corresponds to a share of more than 25 percent of the total fleet. About 3.4 million customers already use the service. SHARE NOW offers a sustainable solution for urban mobility and, as part of the mobility offer, contributes significantly to relieving traffic congestion in cities. Each car-sharing car replaces up to 20 private vehicles in urban traffic. With vehicles from BMW, Citroën, Fiat, MINI, Mercedes-Benz, Peugeot, and smart. SHARE NOW continues to expand its European market leadership in free-floating car-sharing. The mobility provider was founded in 2019 as a joint venture between BMW Group and Mercedes-Benz Mobility AG. It is headquartered in Berlin.

Aufgaben

YOUR TASKS

• You will respond to written inquiries of our German members timely and primary by e-mail (2nd level support)
• You respond to billing inquiries and process refunds corresponding to these invoices
• You process and assess penalties for violations related to the published terms & conditions
• You process and track traffic fines, parking violations, towing offenses, tolls and citations
• You respond to police requests and process fraud cases
• You maintain our knowledge data base for German members (article creation, process documentation)
• You support our claims department in handling claims cases with German members, companies and authorities
• You support optimal efficiencies and quality by handling all requests and processes according to departmental policies, established work instructions and quality standards
• You are an important interface between our members and SHARE NOW
  
  
  

Qualifikation

YOUR PROFILE

• You are enrolled as a student and have at least one year's time to support our team with 20 hours per week
• Ideally you already gained some first experiences in Customer Service
• You have the ability to prioritize and complete multiple tasks in a timely and efficient manner
• You have excellent German verbal and written skills (grammar, spelling)
• You have strong English skills (spoken and written). Dutch, Italian, French, Spanish are a plus
• You bring strong interpersonal and communication skills
• You have the ability to problem solve and innovative process improvements
• You have good knowledge and experience with Microsoft Office (Word, Excel, PowerPoint)
• Ideally you have experience in dealing with Customer Contact Management Tool
• You enjoy working in a team, showing initiative and introducing new ideas
• You are passionate about the concept of flexible mobility
  
  
  

Benefits

WE OFFER

• The ability to work autonomously in an agile and creative environment, where every idea matters
• Internal development possibilities for personal and professional growth
• Monthly Mobility Allowance for your own SHARE NOW experience
• Hot and cold drinks, snacks and fresh fruits to keep your energy levels up
• Latest Apple hardware to speed on your daily work
• Modern and open office centrally based in Berlin Friedrichshain directly connected to public transport
  
  
  

At SHARE NOW, we’re looking for outstanding individuals who can contribute with new perspectives and are curious about learning. We believe that creativity sparks from diverse perspectives. We design for, and want our team to be people of every gender, age, race, religion, sexual orientation and physical ability. Even if your experience doesn’t exactly match the job description, we would still encourage you to apply.

• Do I need to meet all the requirements to apply?*
  
  
  

Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. We encourage everyone to apply and give us a chance to evaluate your skills and experience