Smile.CX Academy

Have you ever wondered how AI models like #GPT can understand and generate 🗣 human-like language? It all starts with a powerful subset of artificial intelligence known as #deeplearning, which includes a field called 𝐍𝐚𝐭𝐮𝐫𝐚𝐥 𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 (#NLP). This technology made it possible to create Large Language Models (#LLMs)—but only because of a revolutionary algorithm known as #Transformers. Previously, language models relied on sequence-to-sequence (seq-to-seq) processing. You’d give a sentence, and the machine would respond with a translated version. But as Fernando Rodriguez Alemany explains in the latest episode of the 𝐒𝐦𝐢𝐥𝐞 𝐂𝐗 𝐓𝐞𝐜𝐡 𝐏𝐨𝐝𝐜𝐚𝐬𝐭, this method faced limitations when dealing with longer texts—losing memory and context over time. That’s where the breakthrough came with the 📃 paper “Attention is All You Need”, introduced by Google. This introduced #attention mechanisms, which transformed the way machines process language. 🛠 How does it work? Instead of focusing on individual sequences, the attention mechanism analyzes the 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐨𝐟 𝐞𝐚𝐜𝐡 𝐰𝐨𝐫𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐞𝐧𝐭𝐢𝐫𝐞 𝐭𝐞𝐱𝐭 and calculates its relevance or correlation with the rest of the words. This allows machines to keep track of the broader context and understand complex sentences or paragraphs. This shift from seq-to-seq to 𝐚𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧-𝐛𝐚𝐬𝐞𝐝 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 has enabled models like #GPT to handle vast amounts of data and generate more accurate, human-like language. 🎙 Discover more about how #AI and #generativeAI continues to revolutionize the landscape by tuning in to the latest episode of the Smile CX Tech Podcast! 👉 https://lnkd.in/e-txbmnG  Don’t forget to subscribe 📩 to stay updated with these groundbreaking technologies, and share your thoughts. #GPT #Transformers #Language #LLM #DeepLearning #NLP #AIRevolution #SmileCX #TechInnovation

💥 Have you ever considered the profound impact of #artificialintelligence? AI is rapidly transforming how we work, live, and interact. From AI-powered assistants like Apple’s Siri and Amazon’s Alexa that simplify our daily tasks, to self-driving cars revolutionizing transportation, and even AI in #healthcare detecting diseases faster and more accurately than ever before—AI is already impacting every aspect of our lives. 🌍 Also, in creative 🎨 industries, AI-generated art, music, and even writing are pushing the boundaries of what technology can achieve. In the latest episode of the Smile CX Tech Podcast, Fernando Rodriguez Alemany cites a report from Bank of America that even calls AI the biggest revolution since electricity! But he takes it a step further—comparing AI to the discovery of 🔥 fire, a tool that not only enhanced human life but completely redefined it. Just as fire revolutionized human existence, #AI is set to change even more what we know about technology and daily life. Curious to learn more about how AI will continue to reshape our future? 🎧Tune in to the latest episode of Smile CX Tech Podcast! ✨ Don’t forget to subscribe to our channel to stay updated on the latest tech insights, share and comment on the episode with your network! Let’s spread the conversation! 🔗 Watch the full podcast here https://lnkd.in/e-txbmnG #RevoluciónIA #AIRevolution #Electricity #Fire #AIinEverydayLife #Innovation #TechTransformation #SmileCX #Podcast

🧠 Is #creativity still a human-only skill? #AI has evolved beyond problem-solving and task execution—it has entered the realm of creativity.  As #GenerativeAI is now producing content such as videos, audio, music, and text, many began to say that AI had become creative. A striking example is OpenAI's GPT, one of the most well-known foundational models, which has been involved as a co-author in the creation of over 200 books published on Amazon. People are using tools like GPT to write papers, compose music, and generate various types of creative content. Mind-blowing, 🤯 right? But here’s the question: Is #AI truly creative? 🤔 Creativity, in the human sense, often involves emotion, intention, and a deep understanding of context—qualities that AI lacks. What AI does excel at is generating content by analyzing vast amounts of data and mimicking patterns, which can result in innovative outputs that appear creative. So, while AI like #GPT can produce creative outputs, the underlying process is fundamentally different from 🧠 human creativity. It opens a fascinating debate on the boundaries of creativity and technology. In the latest episode of the Smile CX Tech Podcast, Fernando Rodriguez Alemany, CEO of Q-Visions Technologies Europe and professor of Smile.CX Academy program with ESIC Business & Marketing School as academic partner, dives deep into this exciting debate. Want to hear his take? 👉 Watch the full episode here: https://lnkd.in/e-txbmnG Let us know what you think! 💬 Watch, comment, and don’t forget to 🔏 subscribe to our channel, and let’s keep the conversation going! #GenerativeAI #GPT #Creativity #AIRevolution #TechInnovation #SmileCX

The journey of Artificial Intelligence (AI) has been marked by remarkable milestones. Early #AI projects were machines designed to be tested in strategy games, pushing their cognitive limits in competitive environments. One of the first breakthroughs came with #DeepBlue, an AI developed by IBM, which famously defeated world chess♟️champion Garry Kasparov in 1997. The strength of Deep Blue lay primarily in its extraordinary computational power, which used search #algorithms to evaluate up to 200 million chess positions per second. It relied on pre-programmed knowledge of chess strategies, rules, and vast databases of historical games, allowing it to predict 🔮 and calculate an immense number of possible moves and outcomes. A few years later, #AlphaGo, developed by Google’s Deep Mind, defeated Lee Se-Dol, the world champion of Go, a game far more complex than chess. Unlike Deep Blue, AlphaGo combined advanced techniques in #machinelearning and #deeplearning, leveraging neural networks to learn from millions of games. What set AlphaGo apart was its creativity and precision, often surprising top players with 🆕 innovative moves no human had ever considered. This marked a new era for AI, showcasing its ability to not only mimic human reasoning but also to innovate on its own. From Deep Blue’s computational power to AlphaGo’s strategic brilliance, these AI breakthroughs have paved the way for #ArtificialIntelligence to revolutionize sectors like healthcare, finance, and #customerexperience. From automating tasks to driving personalized services, AI continues to push boundaries and 🔓unlock new opportunities. Curious to learn more about how #AI is shaping our world and what the future holds? Don’t miss the latest episode of the Smile CX Tech Podcast with Fernando Rodriguez Alemany, where we explore the future of Artificial Intelligence and the latest AI innovations. Watch the full episode here and don’t forget to 🔏 subscribe to our channel, hit the like button, and leave a comment with your thoughts! 👉  https://lnkd.in/e-txbmnG Join the conversation and stay updated on the latest in AI innovation! #ArtificialIntelligence #DeepBlue #AlphaGo #SmileCXAcademy #TechPodcast #MachineLearning #DeepLearning #Innovation

Artificial Intelligence (AI) has rapidly evolved, enabling machines to replicate human cognitive functions. But what exactly is #AI? At its core, AI refers to the capacity of machines to mimic 🧠 human brain processes. Initially, the applications of AI were quite simple, relying heavily on a subset known as #machinelearning. This allowed systems to learn from data and improve over time. As technology advanced, we saw a shift towards more complex tasks, such as image recognition and language processing, which fall under another subset of AI called #deeplearning. Machine Learning is the backbone of many AI systems today, empowering machines to identify patterns and make decisions with minimal human intervention. On the other hand, Deep Learning enhances this capability, allowing AI to tackle intricate challenges by processing vast amounts of data through neural networks, much like our brain does. To explore the fascinating evolution of AI further and discover more insights about how these technologies are shaping our future, check out our latest episode of the Smile CX Tech Podcast 🎙 featuring Fernando Rodriguez Alemany, CEO of Q-Visions Technologies Europe and professor in the AI program of Smile.CX Academy. Watch the full podcast here and don't forget to subscribe to our channel to stay updated on future episodes. 👉 https://lnkd.in/en7dpV-w Be sure to like the video, leave a comment, and share your thoughts! #ArtificialIntelligence #MachineLearning #DeepLearning #SmileCXAcademy #Innovation #TechPodcast

In today's #insurance landscape, Generative Artificial Intelligence (#GenAI) is spearheading a paradigm shift, revolutionizing #CustomerExperiences and risk management by delivering lightning-fast, pinpoint-accurate, and tailor-made services. How forward-thinking #bestpractices are reshaping operational dynamics and client interactions within insurance companies? 🚗 Advanced Claims Management Automation: Through advanced automation, instantaneous scrutiny of claims documentation, coupled with swift cross-referencing against policy terms for coverage determination, becomes the norm. Powered by Smile.CX Pro's real-time summarization capabilities driven by #AI, this revolutionizes processes, heightening precision, slashing response times, and optimizing client engagement. 📄 Document Management Disruption: Thanks to generative AI prowess, document handling undergoes a quantum leap in efficiency. Laser-precise data extraction from policies and medical records, coupled with auto-categorization and document orchestration, renders information access seamless and error-proof, driving operational excellence. 💬 Hyper-Personalized Communication Channels: AI-powered tools craft communications imbued with human-like warmth and tailored precision, forging deeper client connections, fostering loyalty, and enhancing overall satisfaction metrics. Smile.CX Pro's "Co-Pilot" functionality empowers agents with AI-driven specific action suggestions, tailored to individual customer needs, further enhancing overall satisfaction. 🛡️ Fortified Control and Security Measures: Beyond process optimization, GenAI serves as a bastion of control and security. By crunching vast data sets, AI identifies potential risks, enabling proactive interventions to ensure an airtight security environment for all stakeholders. 💡 Innovation and Future-Proof Development: Armed with Generative AI insights gleaned from extensive data analytics, companies birth next-gen products and services that anticipate and exceed client expectations. Integrating these avant-garde practices into insurance operations with cutting-edge tools like Smile.CX Pro doesn't just mean preparing for the future; it means proactively redefining it. The revolutionary approach 🚀 of Smile.CX Pro, masterfully blending human expertise with the extraordinary capabilities of generative AI, rewrites the rules of the game in the #insurance sector. This unprecedented synergy leads to unparalleled advancements in operational dynamics and customer interactions, elevating the insurance industry to new heights of excellence and innovation. With Smile.CX Pro, the future is not just a promise, but a dazzling and transformative reality. Request a demo of Smile.CX Pro today! 👉🏼 https://lnkd.in/evNrxNkR Curious about more practical cases of application of A.I. Generative in the customer experience in #insurance? 👉🏼 https://lnkd.in/etbrZ62k

🚀 Introducing the 𝐒𝐦𝐢𝐥𝐞.𝐂𝐗 𝐓𝐞𝐜𝐡 𝐏𝐨𝐝𝐜𝐚𝐬𝐭: Your Gateway to Tech Innovation! 🚀 The business world is evolving rapidly, and staying ahead of tech trends is crucial for top executives. That’s why the Smile CX Tech Podcast, launched by Covisian, is a must-listen for leaders looking to transform their businesses with the power of technology. 📈 🎧 𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐲𝐨𝐮 𝐞𝐱𝐩𝐞𝐜𝐭 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐩𝐨𝐝𝐜𝐚𝐬𝐭❓ Insightful conversations on how emerging technologies like #AI, #GenerativeAI, and #MachineLearning are driving growth, enhancing #CustomerExperience, and creating new strategic opportunities. In every episode, industry experts break down complex tech trends into actionable insights, tailored for decision-makers who want to stay ahead of the curve. 💡 🌟 In the very first episode, Fernando Rodriguez Alemany, professor at the Smile.CX Academy program “Generative AI for a New Strategic Leadership” in 🇪🇸 #Spain- with ESIC Business & Marketing School as academic partner-  takes listeners on an eye-opening journey into AI. From LLMs and deep learning to #NLP, Fernando uncovers how these technologies are revolutionizing customer interactions and shaping the future of business. 🎯 Whether you're curious about the possibilities of AI or looking for practical ways to implement it in your organization, the Smile.CX Tech Podcast is designed to be your go-to resource for tech insights that can drive your business forward. 🚀 Tune in to the premiere episode: “𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈: 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞". Get the knowledge you need to thrive in today’s fast-paced tech landscape! 👇 https://lnkd.in/dbpET7UW 🔔 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐨 𝐨𝐮𝐫 𝐜𝐡𝐚𝐧𝐧𝐞𝐥 for more episodes packed with insights, and don’t forget to 👍🏼 like the video and share your thoughts 💬 in the comments. #AI #CustomerExperience #CXInnovation #TechPodcast #BusinessGrowth #Leadership #TechTrends

🚀 We’ve officially launched our “Generative AI for Strategic Leadership” program today with a captivating masterclass by Fernando Rodriguez Alemany and ESIC Business & Marketing School as an academic partner! Fernando shared a thought that left everyone reflecting on the future: "We are heading towards general AI. On the day we reach it, AI will be as smart as the least intelligent human. The next day, it will be smarter than Einstein." This perfectly illustrates the exponential growth that defines AI learning—where progress doesn’t just add up, it multiplies. Right now, we’re living in the age of narrow AI, or weak AI, focused on specific tasks. But we’re rapidly heading toward Artificial General Intelligence (AGI) —the holy grail of AI that could rival and surpass human intelligence by 2030. AI isn’t just another technology; it’s a force creating structural changes in society, much like the invention of fire did for early humanity. And this transformation is already happening. Natural Language Processing (#NLP) is a prime example, allowing us to communicate with machines in ways we never thought possible. But what’s more intriguing is how AI, Machine Learning, and Deep Learning are distinct yet interconnected—each playing a crucial role in this evolving landscape. Fernando also broke down the difference between Recurrent Neural Networks (#RNNs), which handle sequences like time-series data, and Convolutional Neural Networks (#CNNs), which excel in image recognition. Both are essential pieces in AI’s puzzle, pushing boundaries in their own right. This is just the beginning. Stay tuned for more insights and breakthroughs as we explore the frontiers of AI leadership in the weeks to come! 🌐💡 Are you interested in signing up? Click here: https://lnkd.in/efpQ_KW2 #GenerativeAI #StrategicLeadership #AIExponentialGrowth #NLP #AIvsML #AGI2030 #AITransformation #LeadershipInTech

🇨🇴 Colombian #nanoscience community counts one of the most relevant experts in the field: Johann Faccelo Osma, Cofounder of Biocold Technologies SAS, CTO of Innovation and Technology Inc and Associate Professor at Universidad de los Andes - Colombia. Osma has spearheaded the production of over 400 nanocompounds, earning numerous accolades, including a prestigious Latin American Innovation Award in Brazil for his groundbreaking case study. With a prolific track record of publications and a deep expertise in cutting-edge solutions, his unique approach merges advanced technology with practical applications, making him an indispensable voice in the conversation on #AI’s role in creating transformative solutions. WHERE TO FIND HIM? We have the pleasure to host Johann as one of the guest speakers of the new program of Smile.CX Academy in #Colombia: “Rol de la IA en la implementación de soluciones innovadoras” 🚀 Classes start September 17th! Reserve your spot here! 👇 https://lnkd.in/eytF-dXd

Jorge Saravia is a leading authority in crafting and evaluating sustainable growth models for businesses of all sizes. As a distinguished Professor at Universidad de los Andes - Colombia, he excels in optimizing business processes, corporate governance, and cutting-edge financial modeling. Saravia's push for innovation shows through his work, including an important article on leveraging #AI as a tool for generating business value.  He’s dedicated to revolutionizing business with a forward-thinking approach that blends #sustainability with the transformative power of Artificial Intelligence. WHERE TO FIND HIM? Jorge is one of the guest speakers of the new program of Smile.CX Academy in #Colombia 🇨🇴 : “Rol de la IA en la implementación de soluciones innovadoras” 🚀 Classes start in September 17th! Reserve your spot here! 👇 https://lnkd.in/eytF-dXd