LeadDesk

Did you know that 94% of unknown calls go unanswered because people are wary of scams? Set your business apart from fraudulent calls and connect with more of your customers by branding your outbound calls to increase the chances of getting a response ✨ By verifying your company's identity, boosting brand recognition, and safeguarding your caller reputation, you can build trust and engagement with your audience. #CCaaS #Sales

A significant improvement in efficiency without the need for extra resources, resulting in better service and increased agent satisfaction ✨ Through the implementation of AI Chatbots from LeadDesk, Nordisk Film Cinemas was able to reduce agent workload by 22% across all communication channels. Niels Andersen, the Experience Excellence Manager at Nordisk Film Cinemas, expressed confidence in the partnership with LeadDesk, anticipating more innovative solutions to enhance operations. For a detailed look at how Nordisk Film Cinemas achieved this efficiency boost, check out the full case study here: https://bit.ly/3WEIR1c

Why does quality assurance (QA) in contact centers matter? Through QA, you learn if customers are satisfied and if your team is handling internal processes efficiently. You can use industry standards as a benchmark to see if your contact center is performing at least as well as your competitors. Without QA, contact centers have no idea if they are doing a good job, unless a customer decides to give them some basic feedback. You may not find out that your customers are unsatisfied with the service you’re providing them until you’ve lost them. Read more and discover how AI can help your QA process: https://bit.ly/3WohmZL #AI #QualityAssurance #AIinCX

Enhancing contact center performance is crucial for success, with quality assurance (QA) and response times playing key roles ✨ Traditionally, agents and managers have spent time on tasks like call monitoring and agent coaching to improve these areas. However, AI now provides a groundbreaking solution, allowing centers to boost QA and response times without adding to the team's workload. Strong QA and quick responses lead to increased customer loyalty, making AI a powerful tool for driving efficiency and satisfaction in contact centers. Read more 👉 https://bit.ly/4dmRUer

Effortlessly enhance your call analysis with the help of automatic summaries 📞🌟 Our AI Call Summariser is designed to generate succinct reports from your extensive conversations, allowing managers to allocate more time towards effectively leading and empowering their teams. Get to know our AI solutions: https://bit.ly/4do6z8z #AI #AIinCX

There are two critical elements to contact center success: quality assurance (QA) and response times. We interviewed Miikka Haavisto, Director of Business Development, LeadDesk AI, and gathered his insights on how LeadDesk's AI solutions will help in customer satisfaction and retention by enhancing QA. This blog discusses how AI is transforming the QA landscape, leading to: 🔹Reduced turnaround times for bug fixes and product releases 🔹Improved customer satisfaction with a more polished final product 🔹Cost savings from streamlined processes and fewer defects Read how we can do that: https://bit.ly/3AgO5bK #FutureofQA #AIInnovation

AI is helping people take contact centers to the next level 🚀 A recent study found that while AI can boost efficiency and handle routine tasks, human agents remain crucial for complex customer interactions and emotional intelligence. Adopting AI tools to customer service is our forte at LeadDesk. We know that utilising AI in the first point of contact frees agents to the tasks where that empathy and human touch is needed, ensuring better customer experience. Check out the full study: https://bit.ly/3WAQUx3 #AI #AIinCX

Improving learning and development in customer service can be facilitated through the use of AI. Recent research conducted by the National Bureau of Economic Research indicates that AI technology enables the sharing of best practices from top-performing workers, thereby supporting the skill development of newer employees. The integration of AI assistance not only improves customer sentiment and increases employee retention but also encourages a culture of ongoing learning among workers. Find out how your agents can get these benefits: 👉 https://bit.ly/3WzEyp7 #AIinCX #CustomerService

Better trained agents are happier and more productive. Coaching your agents has never been as easy as it is with LeadDesk. With instant reports on agent performance, you can make sure your team gets the support they need. Check out real-time coaching solution: https://bit.ly/4cT2wkR #AIinCX #CCaas

Delivering exceptional customer service in today's digital era means being present on multiple communication channels 🌟 Our tips based on studies: 1. Be where your customers are 2. Provide 24/7 support with AI chatbots to reduce response times 3. Use AI chatbots for first-line support and seamless transfer of queries 4. Save time with automation to focus on proactive customer service For more detailed strategies on optimizing customer service with omnichannel and AI, check out our blog post here 👉 https://bit.ly/4cHAFEj #AIinCX