LeadDesk

In today's fast-paced world, the ability to respond to emails within seconds is vital for delivering exceptional customer service. LeadDesk's AI Writer, specifically crafted for customer service applications, enables businesses to optimise their communication processes and significantly improve customer satisfaction. ✨ By leveraging our AI technology, your team can delegate routine tasks to the system, freeing them to focus on building meaningful relationships and addressing more complex challenges. #AIinCX #CustomerService #CCaaS

You need to connect with your customers to deliver top-notch service. 57% of customer care leaders (according to McKinsey report in 2024) are expecting a possible one-fifth increase in call volumes over the next one to two years - this comes from the understanding that you need to be in contact and delight your customers to keep them. #CustomerCare #CCaaS

International Dog Day this Monday?   We at LeadDesk are ready to celebrate dogs every day. 🐶   Proudly presenting our LeadDogs across our all offices below.   Their presence at home and offices is always a delight. And as a cherry on top, there’s no one better to remind about taking a break than your dog. 🐾   #InternationalDogDay #LikeALeader

How quickly can LeadDesk deploy an AI chatbot? In today's fast-paced business environment, the traditional lengthy training processes for AI chatbots are becoming obsolete. With LeadDesk's innovative AI solutions, deployment can now be achieved in a matter of days or even hours, significantly reducing the time and resources typically required. This rapid integration allows businesses to seamlessly incorporate intelligent chatbots into their customer service strategies, enhancing operational efficiency and improving customer interactions. By leveraging our technology, organizations can expect to see tangible results in record time 🌟 #AIinCX

Can implementing chatbot actually improve human connections? Yes! Sportsklubben Brann, a professional football club in Bergen, Norway, faced a challenge managing high volumes of customer inquiries. By implementing LeadDesk's chatbot solution, they reduced manual support hours and increased customer satisfaction. According to Mads Liabø, Marketing Manager at Sportsklubben Brann, “The chatbot has been a game-changer. We’ve seen a huge drop in basic inquiries, and our response times have improved significantly. Fans are happier, and we’re able to focus on delivering a better matchday experience.” Read the full case here: https://bit.ly/3SZZ9k6

Did you know that 94% of unknown calls go unanswered because people are wary of scams? Set your business apart from fraudulent calls and connect with more of your customers by branding your outbound calls to increase the chances of getting a response ✨ By verifying your company's identity, boosting brand recognition, and safeguarding your caller reputation, you can build trust and engagement with your audience. #CCaaS #Sales

A significant improvement in efficiency without the need for extra resources, resulting in better service and increased agent satisfaction ✨ Through the implementation of AI Chatbots from LeadDesk, Nordisk Film Cinemas was able to reduce agent workload by 22% across all communication channels. Niels Andersen, the Experience Excellence Manager at Nordisk Film Cinemas, expressed confidence in the partnership with LeadDesk, anticipating more innovative solutions to enhance operations. For a detailed look at how Nordisk Film Cinemas achieved this efficiency boost, check out the full case study here: https://bit.ly/3WEIR1c

Why does quality assurance (QA) in contact centers matter? Through QA, you learn if customers are satisfied and if your team is handling internal processes efficiently. You can use industry standards as a benchmark to see if your contact center is performing at least as well as your competitors. Without QA, contact centers have no idea if they are doing a good job, unless a customer decides to give them some basic feedback. You may not find out that your customers are unsatisfied with the service you’re providing them until you’ve lost them. Read more and discover how AI can help your QA process: https://bit.ly/3WohmZL #AI #QualityAssurance #AIinCX

Enhancing contact center performance is crucial for success, with quality assurance (QA) and response times playing key roles ✨ Traditionally, agents and managers have spent time on tasks like call monitoring and agent coaching to improve these areas. However, AI now provides a groundbreaking solution, allowing centers to boost QA and response times without adding to the team's workload. Strong QA and quick responses lead to increased customer loyalty, making AI a powerful tool for driving efficiency and satisfaction in contact centers. Read more 👉 https://bit.ly/4dmRUer

Effortlessly enhance your call analysis with the help of automatic summaries 📞🌟 Our AI Call Summariser is designed to generate succinct reports from your extensive conversations, allowing managers to allocate more time towards effectively leading and empowering their teams. Get to know our AI solutions: https://bit.ly/4do6z8z #AI #AIinCX