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📢 Final Call for Our Webinar! 📢 Don't miss out on the opportunity to learn from industry experts Merete Medle and Joanna Carr CXAD (dip) as they dive into the topic of CX Washing. But wait, what exactly is CX Washing? 🤔 CX Washing is when businesses claim to provide excellent customer experiences but fail to deliver on their promises. It's a common issue that can damage your brand's reputation. Find out more and learn how to avoid being branded as a CX washer by joining our webinar on August 28. 💡 Register now using the link below. ⬇️ https://lnkd.in/d7xemXkB #CustomerExperience #CX #CustomerCentricity #Webinar

Have you ever felt let down by a company that boasted about their stellar customer service but didn’t live up to the hype? That’s what we call CX Washing. 🚫 Or, think about a retail chain that claims to prioritize customers but has unhelpful staff and long checkout lines. This gap between their promises and reality is, that's right - CX Washing in action. Don’t let your business make the same mistake! Secure your spot for our webinar on August 28 to learn how to avoid being branded as a CX washer. Industry experts Merete Medle and Joanna Carr CXAD (dip) will share insights on creating genuine customer-centric experiences. 💡 Register now using the link below. ⬇️ #CustomerExperience #CX #CustomerCentricity #Webinar #BusinessSuccess

Is it really possible to achieve a 360° seamless experience?🤔 Short answer? TOTALLY. 💡 By aligning customer and employee experiences, we can create a harmonious environment that not only boosts satisfaction but also drives success. Whether you're in finance, retail, or any other industry, the principles of Total Experience can transform your business.☝ Join us on August 1st for another fireside chat hosted by Carlos del Corral with guest speaker Dimitrios Katsadouros from Netigate as they reveal the secrets to mastering Total Experience. 🌟 📅 Date: August 1st, 2024 🕓 Time: 4:00 PM (EEST) Don't miss out on this opportunity to learn the best tips and tricks for integrating customer and employee experiences seamlessly. Click the link in the comments to register and secure your spot! Can't make it? not to worry! Sign up and we'll send you the recording right after the event. 👍 #CustomerExperience #EmployeeExperience #CX

For those who missed the recent webinar, well, you missed it! 🤷♂️ But don't fret, 💡 We always have the replay ready and waiting for you to check out so you're up to date with the hottest topics in the world of Customer Experience. 🌟 In this webinar, Sean 🎤 Albertson in the flesh (well, digitally 😅) discussed the famous B.R.E.A.K. strategy that will help you enhance your #customerexperience strategy and turn #customerinsights into actionable results. Ready to watch the full replay? Click the link in comments! 👇 #cx #webinar

🔍 Think creating a customer feedback survey is as simple as asking, "Do you love our product?" Think again! 🚀 Effective customer surveys are more like drafting a contract than tossing a coin. It’s about precision, clarity, and asking the right questions.🎯 Did you know that vague questions only lead to vague answers? To genuinely enhance your product and service, your questions need to be specific and targeted. Don't ask if your new product is "good"; ask about the design, style, quality, or cost instead. 📊 And remember, piling multiple topics into one question is a surefire way to confuse rather than clarify. Stick to one key point per question to keep your feedback focused and actionable. 👉 Ready to master and enhance your customer feedback strategy? Read the full article - Mastering Customer Feedback Strategy: Essential Steps to Enhance Your Business and Service Quality Link in Comments: ⤵ #CustomerFeedback #SurveyStrategy #customerinsights

Are you ready to break the barriers and transform insights into action? Join us on June 12th at 16:30 EEST (UTC +3) / 15:30 CEST for an exclusive webinar featuring Sean 🎤 Albertson Albertson, the mastermind behind the B.R.E.A.K. Strategy and author of the award-winning book “4ROCKS.” Hosted by Carlos del Corral, this webinar will help you turn customer experience challenges into opportunities for growth and innovation. Why attend? Besides the fact that we just managed to have an awesome CX coach, author, and the CEO of 4rocks himself, we'd like you to learn: 🚀 How to identify and classify CX obstacles and prioritize them effectively. 🚀 To know what's the B.R.E.A.K. strategy from Sean himself 🚀 And understand essential metrics to gauge and improve CX initiatives. 🚀 Moreover, we'll share best practices for transparent communication with customers during change processes. 🚀 As well as setting up effective feedback loops to continuously improve and innovate based on real-time customer insights. Don’t miss out! This webinar is packed with actionable insights and practical strategies to enhance your customer experience journey. Whether you’re dealing with major obstacles or minor annoyances, Sean and Carlos will guide you in navigating and overcoming these challenges. Register now: Link in comments 👇 #CustomerExperience #CX #BREAKStrategy #4ROCKS #cxinsights

Not feeling it cause summer is way too hot? We'll keep this short and sweet. While it's true that there are multiple ways of enhancing your customer feedback strategy, there is one thing about everything that you need to always remember—Consistency. Let's look at this Customer Feedback Loop for example: 🔥 Gather Feedback: Think of it like a summer block party! 🎉 Get everyone involved. The more voices you hear, the clearer the picture. 🕵️♀️ Analyze: Put on your sunglasses and look at the data under the bright sun. 🌞 Find those insights that are ready to shine. 🚀 Act on Feedback: Don't just soak up the sun—take action! ☀️ Show your customers their input makes a splash. 📬 Follow Up: Keep the conversation going. Send a friendly follow-up, just like a summer postcard. 🌴 Let them know their feedback was worth it! Consistency is key to keeping your customer feedback loop effective and engaging. But that's just the beginning. Check out the link to the full article in the comments and learn more about enhancing your customer feedback strategy 👇 #customerfeedbackstrategy #cx #customerinsights

Last week's fireside chat with Tímea Halmai and Carlos del Corral went as smooth as your favorite icecream for this summer ☀ 🍧 Having almost reached the half-way point of 2024, we discussed how #AI is shaping the #CX. Here are some highlights from the poll answered by those who attended: 40% use AI to analyze customer feedback. 17% use AI to create content. 13% use AI to predict customer behavior. 4% use AI for chatbots and routing. Generative AI (GenAI) is making significant impact, transforming CX by providing real-time, personalized responses. AI-driven insights are crucial for understanding customer needs, while predictive analytics helps in anticipating customer behavior. Want to hear more? Click the link in the comments to watch the full webinar replay ANNNND discover what Carlos has to say about these poll results and the future of AI in CX. [Watch the Webinar Replay Now!] #stateofai

Here's what you missed yesterday... In our recent fireside chat on the State of AI in Customer Experience, we uncovered some fascinating insights! 📊 Did you know that 70% of CX professionals who participated in our study are already using AI for customer experience? 🌟 That's right! And, even more intriguing, 50% of those are leveraging AI to analyze open feedback from customers. This is just the tip of the iceberg! Check out the full replay to learn more about how AI is transforming customer experience and see the statistics for yourself. The link is in the comments! 👇 #AI #CustomerExperience #CX #netigatelumoa

It's been wild and fun since our merge with Netigate. Sometimes, we wonder if they take things seriously or not. Well, apparently, they do even on designing a shirt! And yes, we participated in this too! #netigatelumoa #branding #ex