Qvantel

Introducing our TM Forum Catalyst project Gen AI-Driven Customer Care Copilot for Multichannel Business, which explores how the combination of Generative AI and Predictive AI can: • Proactively predict and resolve customer issues before they escalate • Automate complex processes to make interactions faster and more efficient • Personalize responses based on each customer’s preferred communication style, across multiple channels 🎥 Watch the video to listen to one of our project Champions from Telin explain how we can turn customer service challenges into opportunities for growth and satisfaction. As well as boosting revenue with intelligent upsell recommendations, CSPs can cut tech support costs by up to 70% while delivering faster, more effective solutions for customers. Join us and our partners Tupl Inc. and alvatross and champions Telin, e& UAE, Econet Wireless Zimbabwe, and Unitel Group at TM Forum’s Innovate Asia event in November, where we’ll reveal the results. We can’t wait to show you how GenAI is driving the future of customer care.   https://lnkd.in/dnjdMzER #Telecom #AI #CustomerCare #GenAI #PredictiveAI #TechInnovation #TMForumCatalyst #DigitalTransformation

Great to meet with our customer e& Egypt at GITEX, where we discussed telecom innovations that are driving new services and enhancing customer experiences. e& Egypt Qvantel

Today is World Mental Health Day – a day dedicated to raising awareness and promoting the importance of mental well-being. Qvantel encourages all employees to take a moment to reflect on their mental health and support one another in creating a balanced, supportive work environment. We believe in fostering a culture where open conversations about mental health are welcomed and seeking help is seen as a strength.   We offer resources and initiatives to help prioritize mental well-being, from flexible working hours to mental health support services. Let’s continue to build a workplace where everyone feels valued and supported, not just today, but every day. #mentalhealth #WorldMentalHealthDay

As fibre providers look to win new customers and grow revenues many are replacing their costly and inflexible legacy BSS stacks. Qvantel Flex BSS is proven at many of the world's most innovative service providers where it is driving double-digit revenue growth. Find out how it delivers the agility needed for fibre providers to innovate and grow. 🚀🚀 https://hubs.la/Q02SvR_z0

GITEX in Dubai is a great place to see the latest tech innovation that is helping the telecoms industry grow new revenues. Meet our team there on 14-18 October and find out how Qvantel can help you innovate and monetize new beyond connectivity services. Please get in touch to book a meeting. https://hubs.la/Q02Sktjx0

We're excited to announce our participation in the TM Forum Catalyst project, "GenAI-driven customer care for multichannel business." Join us at ⁠Innovate Asia 2024 in Bangkok this November, where we'll be showcasing our joint innovation together with CSPs Telin, e& UAE, Unitel Group, and Econet Wireless Zimbabwe, and solution providers alvatross and Tupl Inc.. A combination of GenAI and Predictive AI is the foundation for the future of customer interactions. This project will show how to deliver the best possible customer experience and improve the performance and efficiency of customer care. It will show how increased first call resolution rates and improved NPS help build customer trust. This provides the ideal platform for care agents to advise customers and upsell new services that best meet their needs. Stay tuned for more updates and get ready to experience the future of customer care! 🚀 #InnovateASIA #CustomerCare #GenAI #TMForum #Catalysts #Moonshot #DigitalTransformation #Innovation #TMFDigital

5G SA delivers 'real' 5G with many new use cases and opportunities for monetization. In order to grow CSPs need to be able to quickly experiment and develop new offers to accelerate concept to cash and turn new ideas into new revenue streams. This needs agile BSS and a configuration over coding approach. 🚀 🚀 https://hubs.la/Q02R2CfP0

Analysts forecast that network APIs can generate an extra $34Bn in revenues for operators by 2030. With the need to kick-start growth network APIs could hold the key to new revenue streams and accelerated innovation. Check out latest Qvantel blog by Mahender Nandikonda https://hubs.la/Q02QgtJ_0

The move towards new monetization models, no/low code systems and SaaS are gathering serious momentum for BSS and monetization systems. Watch the Nokia for service providers and Qvantel video from TM Forum Digital Transformation World with Gustavo Duarte and Jukka Heiska to find out more. https://lnkd.in/egiuQR9N

Network APIs are set to give CSPs a boost for revenue growth and innovation. Many major CSPs are backing network APIs as the next big industry advance but are all CSPs ready for this new opportunity? Find out how all CSPs can monetize network APIs.🚀🚀 https://hubs.la/Q02Q5Szs0