Que faites-vous si les clients donnent leur avis lors de la production d’un événement ?

I agree whole heartedly with all that is said here. I would like to add to repeat back to your client how you understood the feedback. This not only tells your client you are listening and that you care and consider their feedback valuable, but it also ensures that you and your client have clear communication! Many times I have misunderstood what someone was REALLY saying and missed their point altogether!

This article has exactly what should be done in a situation such as this. Listening is one of the biggest parts of the job, and feedback is a huge boon once you are able to get it. Always acknowledge them, figure out exactly what they would tweak or add, but also make sure to get their feedback once changes are made to ensure that everyone is on the same page. It all helps when it comes together that way.

Agradeça pelo feedback: Demonstre gratidão pelo tempo e esforço que os clientes dedicaram para fornecer feedback. Isso mostra que você valoriza suas opiniões e está aberto a melhorias. Avalie o feedback: Analise cuidadosamente o feedback fornecido pelos clientes. Tente entender o que foi mencionado. Isso ajudará a garantir que suas necessidades sejam atendidas e que você possa continuar melhorando seus serviços.

Always take the best and leave the rest. So much of feedback is biased - obviously, we are human! I encourage everyone to specifically go point by point on the feedback and take inventory. Does it make sense and align with the production objectives. Also, feedback that may not align is not necessarily bad. It could potentially be used in future productions or it might inspire a new idea for something else.

Absolutely, actionable feedback is invaluable for continuous improvement. Developing a plan to implement changes based on feedback is essential. This could include adjusting aspects of the current event or incorporating feedback for future events. Implementation demonstrates a commitment to evolving and enhancing event production processes, showcasing dedication to excellence and client satisfaction. It's a tangible way to show that feedback is valued and taken seriously.