Vous êtes confronté à un client à la recherche de fonctionnalités supplémentaires pour votre projet. Comment gérer efficacement la dérive des objectifs ?

1. Refer to the original agreement: Review the initial contract to understand the agreed-upon scope. 2. Discuss costs and timelines: Be transparent about how additional features will affect the budget and project duration. 3. Offer alternative solutions: Suggest similar features that align with the original scope without compromising the project. 4. Prioritize and negotiate: Work with the client to determine the most important features and negotiate a mutually beneficial solution.

Quando o cliente pede uma alteração no escopo, isso é uma oportunidade de vender mais. Muitos liberam essas mudanças achando que estão fortalecendo a relação, mas a verdade é que o cliente não quer nada de graça; ele quer um trabalho bem-feito. E para isso, é preciso cobrar. Alterações no escopo impactam preço e prazo, e é fundamental ser claro sobre isso desde o início. Valorize seu trabalho, cobre pelas mudanças, e mostre ao cliente que o compromisso com a excelência é o que realmente importa. Isso é o que fortalece a relação.

Remember scope creep sounds universally bad, but if handled correctly it could be a boon. Step 1 Always post the WBS so that the customer cants be educated. Changes to the WBS results in extensions in delivery and changes in cost.   Step 2 estimate the scope. If the new tasks will take an estimate 2 weeks and 2 developers, clear their availability with upper management. (Discuss with the developers their availability to work on the proposed tasks.) Step 1 Meet with the customer about the proposed tasks. Can they be done and paid for? If so do them. If not and they are mandatory or preferred, try step 2A. A. If not, can you try to adjust the WBS? If you adjust the critical path, and re-schedule the WBS. Repeat Step 1

Projects are generally initiated by someone changing their mind and with this being at the core you should expect that stakeholders will also change their mind during the project. Along with agreeing to what would be in scope for an initiative I also ensure there is agreement with stakeholders on how we manage "changing our mind" during the project. Having a defined way of working through feature changes makes the process transparent and helps convey the consequences or impacts of Scope creep to stakeholders.

Scope creep, the uncontrolled expansion of project scope, can jeopardize projects. To avoid this, first review the original agreement to ensure all initial goals and tasks are clearly defined. If the client requests additional features, communicate transparently how this impacts the budget and timeline. For example: "Integrating a payment system requires an additional 50 work hours and increases costs by $5,000. The completion date will be delayed by two weeks." Document all changes in writing and have the client confirm them. This approach keeps projects manageable and successful.