Vous êtes confronté à des clients nécessitant beaucoup d’entretien qui vous font perdre votre temps. Comment pouvez-vous gérer efficacement leurs demandes ?

Muchas veces basta con preguntar a tu cliente que le preocupa o que necesita, y dejar tu libro para más tarde. Y sobre todo dejar que termine de explicarte todo antes de dejar de atenderle buscando respuestas inmediatas...

Quem trabalha com vendas sabe que os cliente de alta manutenção podem consumir um tempo valioso e recursos consideráveis. Para gerenciar suas demandas de maneira eficaz envolve uma abordagem estruturada que inclui vários fatores e técnicas, uma delas é a avaliação das necessidades desse cliente, para isso eu costumo fazer um mapeamento detalhado das solicitações dele e de seu comportamento para entender suas demandas específicas e dá um retorno adequado e satisfatório. Ao identificar essas demandas eu as classifico de acordo com sua importância e urgência, assim dou um retorno eficaz e o cliente fica mais satisfeito e estabeleço uma relação de confiança.

É necessário utilizar um funcional CRM para manter gestão efetiva não só destes tipos de clientes como todos. Monitore e priorize as solicitações garantindo que as necessidades sejam atendidas de forma eficiente sem comprometer o tempo de outras atividades críticas. Agende reuniões regulares para revisar os status dos projetos e alinhar expectativas, reduzindo a necessidade de comunicações frequentes e não programadas.

Begin by thoroughly assessing the specific needs and expectations of high-maintenance clients. Conduct a detailed analysis of their demands, pain points, and service requirements. Understanding the root causes of their high-maintenance behavior can help you tailor your approach and provide more targeted support. This proactive assessment allows you to anticipate issues and address them before they escalate, ensuring a smoother client relationship.

Effectively manage high-maintenance clients by first assessing their needs and understanding the reasons behind their demands. Engage in active listening to identify their key challenges and objectives, allowing you to tailor solutions that meet their expectations. By providing targeted support and demonstrating your commitment to their success, you can build trust and reduce the frequency and intensity of their demands over time. This personalized approach can help streamline interactions and foster more productive relationships with these clients.

A relação vendedor X cliente tem que ser transparente para ser assertiva, para isso a empresa precisa dar diretrizes claras e precisas para seus colaboradores poderem resolver os problemas dos clientes de forma satisfatória e eficaz, desenvolvendo políticas claras de atendimento que delineiam o que está incluído em seus serviços e o que não está. Deve haver uma comunicação clara dos prazos para respostas e resolução de problemas. Limites claros ajudam a gerenciar a expectativa do cliente e a proteger o tempo da equipe, mantendo a produtividade e o foco em outras tarefas importantes.

Establish clear boundaries to manage expectations and maintain a healthy work-life balance. Communicate your availability and preferred communication channels, and stick to them consistently. For example, specify your working hours and response times for emails and calls. Setting these boundaries upfront helps manage client expectations and reduces the likelihood of constant interruptions, allowing you to allocate your time more effectively.

No domínio das necessidades do seu cliente e do potencial de impacto do produto ou serviço que você vende para este cliente você co segue negociar e estabelecer os limites desta negociação explicando o que gera valor para todos e o que pode destruir o valor da negociação para você inviabilizando a negociação.

Lo primero es conocer a tu cliente; y conocerlo bien. Sea cliente fidelizado o la primera vez. Hay herramientas y medios para obtener esa información. Alto, medio o bajo mantenimiento debemos ser muy flexibles y adaptarnos a sus necesidades.

Effectively manage high-maintenance clients by setting clear boundaries upfront regarding the scope of services, availability, and response times. Communicate these boundaries firmly but politely to manage client expectations and prevent misunderstandings. Consistency in enforcing these boundaries helps establish a structured framework that respects your time and theirs, ultimately fostering a more balanced and productive client relationship.

It's often the case that customers become super comfortable talking to sales owners but there comes a time when this trust bond needs transition to the downstream teams of implementation and customer success. Either introduce CS, Implementation teams early on in the sales cycle. This makes the transition of trust bond more seamless. Introductions at a later stage are also fine but you need to make the escalation matrix, accountability matrix very clear to the customer and transition out from the account after 1-2 review meetings in the implementation cycle. Simply put get out of the way and don't make your presence overstayed beyond a point. #SalesAbundancebyMG

Quando o cliente tem uma demanda ele quer ter uma solução rápida e precisa, muitas empresas pecam nesse quesito que é fundamental para a satisfação do cliente. É muito importante ter uma boa ferramenta de gestão de relacionamento com o cliente (CRM) para consolidar essa comunicação, utilize também automação do seu sistema com respostas automáticas para consultas comuns. O investimento em boas ferramentas de relacionamento e automação são imprescindíveis para um atendimento eficaz e para fidelizar seus clientes.

Implement a streamlined communication process to handle client interactions more efficiently. Use project management tools, shared documents, and centralized communication platforms to keep everything organized and accessible. Encourage clients to use these tools for updates and requests, reducing the back-and-forth of emails and calls. Structured communication channels can significantly reduce time spent on administrative tasks and ensure that important information is not overlooked.

Menos é mais! Clientes demandantes pedem clareza e objetividade nas comunicações. Sempre que possível utilize bullets e documente os combinados.

Insisto en mi anterior opinión. Cuando conoces a tu cliente sabes donde, cuando y cómo debes actuar para ofrecerle lo que te está pidiendo. Y si no te lo deja claro, porque a veces pasa, ser sutil, no molestar porque tampoco puedes hacer un interrogatorio, pero ir argumentando cada cuestión que luego te ayudará a ti y a él.

A proatividade é fundamental para gerenciar clientes de alta manutenção. Ao invés de reagir constantemente as suas demandas, é mais eficiente antecipa-las e oferecer soluções de maneira planejada. Isso não só reduz a frequência das solicitações, mas também melhora a percepção de valor e profissionalismo do serviço prestado. Crie pacotes de serviços personalizados, e os projete com base em seu profundo entendimento das necessidades recorrentes de seus clientes. Por exemplo, se um cliente constantemente solicita relatórios detalhados, pode-se desenvolver um pacote que inclua a entrega regular desses relatórios, juntamente com análises e recomendações.

Añadiría y aporto como experiencia, que varias veces he sido consciente de no poder dar solución a un cliente dentro de mi empresa. Y lo que he hecho es solucionarle y ayudarle con otras opciones de la competencia, asesorando y aconsejando en función se sus necesidades. En todos los casos me ha resultado beneficioso a medio y largo plazo. Esto no es habitual y ese cliente no se va a olvidar de este gesto.

Provide proactive solutions to common issues and challenges faced by high-maintenance clients. Create a comprehensive FAQ or knowledge base that addresses frequent queries and concerns. Offer training sessions or webinars to help clients better understand your products or services. By equipping clients with the knowledge and tools they need, you can reduce their dependence on your immediate support and empower them to solve problems independently.

Effectively manage high-maintenance clients by offering solutions rather than excuses when presenting problems. Be proactive in suggesting alternatives that meet their needs while being feasible for you to deliver. This problem-solving approach showcases your value and commitment to their business, positioning you as a strategic partner. You can better manage their demands and strengthen the client relationship over time by demonstrating initiative and resourcefulness in resolving issues.

Offering solutions is key when dealing with high-maintenance clients. Instead of simply acknowledging problems, focus on providing practical and actionable recommendations. Analyze the situation from various angles and present clients with multiple options, outlining the pros and cons of each. Demonstrate your expertise by sharing relevant case studies or examples of how similar challenges were successfully addressed. Collaborate with clients to develop customized solutions that align with their specific goals and constraints. By proactively offering solutions, you can demonstrate your value, build trust, and help clients navigate complex issues more effectively.

Uma boa forma de educar seus clientes é oferecendo materiais educativos para que eles possam resolver problemas comuns de forma independente, ofereça também sessões de treinamento para o uso eficaz de seus produtos ou serviços. Um bom exemplo é criar uma base de conhecimento online com FAQs, tutoriais em vídeo e guias passo a passo. Pois clientes bem informados tendem a ser mais autossuficientes, reduzindo o volume de demandas de suporte e aumentando a satisfação geral.

Educate clients on the value of efficient and effective communication. Explain how concise and clear interactions can lead to faster and more accurate responses. Share best practices for submitting requests or updates, such as using specific subject lines or including necessary details upfront. When clients understand how to communicate effectively, it can lead to more productive interactions and less time spent on clarifications and follow-ups.

Educating customers about your processes and the reasoning behind your decisions can also be beneficial in managing their demands. By providing information that helps them understand the complexities of your work, you can cultivate more informed and realistic expectations. Informed customers are often easier to work with, as they can make better-informed requests and decisions.

Algo muito útil é realizar reuniões com clientes de alta manutenção para alinhar processos sempre deixando tudo bem esclarecido. Isso evita surpresas e mantém o cliente sempre satisfeito.

Utilize available resources and FAQs to ensure clients understand the processes and can resolve minor issues independently. Conduct initial training sessions to transfer essential knowledge about our services, empowering clients to become more self-sufficient. This approach not only enhances their user experience but also frees up our support resources for more complex issues.

Use feedback from high-maintenance clients to improve your processes and services. Conduct regular surveys or feedback sessions to gather insights into their experiences and areas for improvement. Implement changes based on this feedback to address recurring issues and enhance client satisfaction. Share your experience that involving clients in the improvement process can also foster a sense of partnership and reduce their high-maintenance behavior over time.

Getting constructive is one thing one can do to boost one's career. Especially when dealing with high-maintenance clients, creating an environment where feedback is welcome is helpful. This will allow the client to express herself freely, and knowing I will not take it personally is critical.

Lastly, take advantage of feedback from high-maintenance customers to improve your services. Their demands can highlight areas for improvement and help you optimize your operations. Encouraging open dialogue about their fears and doubts of high-maintenance customers to be able to reassure and recognize their real needs, so you are able to adjust and improve your marketing of your product to avoid the highest numbers of complaints.

É quase impossível focar no que realmente importa ou saber se priorizamos o trabalho certo na hora certa. Seus objetivos para o dia se perdem no meio de tarefas de alta prioridade, mensagens aparentemente urgentes e um sem-fim de notificações. Podemos usar as táticas de sucesso rápidas para gestão do tempo Adie as notificações. Estamos sempre alternando entre aplicativos, notificações e tarefas. ... Organize o espaço de trabalho. ... Agrupe tarefas afins. ... Trabalhe em tarefas rápidas nos intervalos entre reuniões ou períodos de trabalho focado. ... Pare com as tarefas simultâneas. ... Descanse.

En estos casos, mas que en otros, es fundamental invertir en el desarrollo de la relación comercial y fidelización del cliente. Un cliente feliz, y con el que tienes una buena relación, suele ser mucho más empático y es capaz de medir más su sentido de urgencia en los requerimientos. De lo contrario, todo será urgente e inmediato para el. Algo que siempre funciona es entregar como ejecutivos la misma empatía que quieres recibir, sin descuidar por supuesto mantener organizadas tus actividades, seguimientos y pendientes en tu CRM, que te permitirá gestionar mejor tu tiempo y actividades, para garantizar la mejor experiencia a tu cliente

Effectively handling high-maintenance clients requires setting clear boundaries and expectations early on. Clearly communicate your availability and preferred ways of being contacted to minimize interruptions. Prioritize tasks and designate specific times for client interactions to meet their needs without disrupting other responsibilities. Employ project management tools to keep everyone informed and progress visible. When faced with unreasonable demands, respond assertively yet politely, offering alternative solutions to maintain a positive relationship and protect your time and productivity. #ahmedalaali11

In addition to the strategies mentioned, consider segmenting your clients based on their maintenance levels and creating customized support plans for different segments. Implementing tiered service levels can ensure that high-maintenance clients receive the attention they need without overwhelming your resources. Additionally, regularly review and adjust your client management strategies to stay adaptable and responsive to evolving demands. Finally, don't hesitate to renegotiate terms or even part ways with clients who consistently drain your resources without mutual benefit, as maintaining a sustainable and productive client base is crucial for long-term success.

The first thing I focus and leverage on is designing contracts that allow for some flexibility but also include clauses that address the impact of changes