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Best Courses from Coursera & Skillshare To Boost Your Career in Customer Success: • Customer Relationship Management https://lnkd.in/dPjD9eWD • Voice of the Customer https://lnkd.in/dyRUkWfC • Customer Analytics https://lnkd.in/dfifCBBg • Storytelling and influencing https://lnkd.in/dT4Ja3wd • Creative Thinking https://lnkd.in/dMjhRASX • Leading People and Teams Specialization https://lnkd.in/dqPssfFM • Introduction to CRM with HubSpot https://lnkd.in/dhbkiXhp • Sales and CRM Overview https://lnkd.in/dR2CaNDb • Salesforce Sales Operations Professional Certificate https://lnkd.in/dTEP5QZv • Reports, Dashboards, and Customer Success in Salesforce https://lnkd.in/d5wTzkr6 • Branding and Customer Experience https://lnkd.in/dD-Pny4g • Making the Most of User Feedback https://lnkd.in/dasNrahY • Turn Buyers Into Raving Fans https://lnkd.in/d_9Y6mam • Growing Your Business with Customer Insights https://lnkd.in/d2jM_7sr • Customer Experience Classes Online https://lnkd.in/divNW36G See more here 👉 https://lnkd.in/dW6ufF6h #customersuccess

The Silent Career Killer in Customer Success: ❌ 3 things mediocre CSMs share: 1. "I manage relationships" 2. "I handle escalations" 3. "I run QBRs" ✅ What $200k+ Leaders Share Instead: - "Saved $2.1M ARR using predictive health scoring" - "Drove 35% feature adoption → $310k expansion" - "Reduced onboarding time 22 days → $18k/account" 💡 Pro Tip: Your metrics tell a story → Make it a REVENUE story! Real Example: ❌ "I handle technical onboarding" ✅ "Reduced implementation time by 45% using API automation. Saved enterprise clients $220k per year" One of my subscribers just used this framework to land a $185k offer at a Series B SaaS company 🎉 Want weekly frameworks like this? 👉 Join 4,000+ CS pros on my newsletter, The CS Café, and boost your career today! [Link in comments] 🔥 #CustomerSuccess #SaaS #CSM #CareerGrowth

🚨 296 minutes. That's how much CS leaders lose daily answering "Is there a success story for this account" questions. The math is brutal: 296 minutes/day = 3.7 lost promotions over 5 years! • 70% of CS pros are stuck with their careers because of tactical overload • 29% of promoted leaders leave within 6 months due to a lack of vision and strategy While you're trying to drive retention and coach your team, you've somehow become everyone's human FAQ! In this week's CS Café newsletter, I break down: ✓ The exact Slack channel strategy that cut queries by 70% ✓ 5 diplomatic templates for stakeholder redirects ✓ A Fortune 500 proven 4-week implementation plan ✓ Real case study: From helpdesk to Director in 18 months Don't miss out! 👉 Join 4,000+ CS leaders and get your 15+ hours back every week for free! 👉 Link in the comments. #CustomerSuccess #Leadership #SaaS #CSLeadership 

The Silent Career Killer in Customer Success: ❌ 3 things mediocre CSMs share: 1. "I manage relationships" 2. "I handle escalations" 3. "I run QBRs" ✅ What $200k+ Leaders Share Instead: - "Saved $2.1M ARR using predictive health scoring" - "Drove 35% feature adoption → $310k expansion" - "Reduced onboarding time 22 days → $18k/account" 💡 Pro Tip: Your metrics tell a story → Make it a REVENUE story! Real Example: ❌ "I handle technical onboarding" ✅ "Reduced implementation time by 45% using API automation. Saved enterprise clients $220k per year" One of my subscribers just used this framework to land a $185k offer at a Series B SaaS company 🎉 Want weekly frameworks like this? 👉 Join 4,000+ CS pros on my newsletter, The CS Café, and boost your career today! [Link in comments] 🔥 #CustomerSuccess #SaaS #CSM #CareerGrowth

🚨 Coming up tomorrow, don't miss it out!! 👀👀

89% of CSMs are stuck as individual contributors. The other 11%? They become Directors (+ get higher pay!) 6 in 10 CSMs stall at “Senior” titles by Year 5. Here’s why: No one promotes CSMs for “managing accounts” in 2025. Most fail because they can’t speak the CFO’s language. 💡 In tomorrow's CS Café Newsletter, I’m exposing how the 11% do it. They: - Turn churn into boardroom-ready margin lifts (Twilio’s $8.7M play) - Predict risks 6 months earlier with AI forecasting (89% accuracy) - Negotiate titles like P&L owners (scripts that landed $235k roles) Join 4,000+ CS leaders and get tomorrow’s issue delivered straight to your inbox. New Subscribers Get: 🔑 Twilio’s “Global Expansion” Playbook (secured $210k Director roles) 📈 Canva’s CFO Workshop Scripts (drove $4.7M expansions) 💼 2025 Salary Tables (validated by Salesforce/Gartner) Don't miss out -- boost your career now! Link in comments 👇 “Used these frameworks to jump from $124k → Director in 11 months!” – Ex-Asana CSM #CustomerSuccess #CSM #SaaS #Leadership

The Silent Career Killer in Customer Success: ❌ 3 things mediocre CSMs share: 1. "I manage relationships" 2. "I handle escalations" 3. "I run QBRs" ✅ What $200k+ Leaders Share Instead: - "Saved $2.1M ARR using predictive health scoring" - "Drove 35% feature adoption → $310k expansion" - "Reduced onboarding time 22 days → $18k/account" 💡 Pro Tip: Your metrics tell a story → Make it a REVENUE story! Real Example: ❌ "I handle technical onboarding" ✅ "Reduced implementation time by 45% using API automation. Saved enterprise clients $220k per year" One of my subscribers just used this framework to land a $185k offer at a Series B SaaS company 🎉 Want weekly frameworks like this? 👉 Join 4,000+ CS pros on my newsletter, The CS Café, and boost your career today! [Link in comments] 🔥 #CustomerSuccess #SaaS #CSM #CareerGrowth

83% of CSMs bomb interviews. The other 17%? They land $200k+ offers. 6 in 10 CSMs get rejected after the first call. Here's why: No one hires CSMs just for 'building relationships' in 2025. Most candidates fail because they can't speak the language of business impact. 💡 In tomorrow's CS Café Newsletter, I'm revealing how elite CSMs: - Transform customer wins into boardroom-ready narratives - Use enterprise expansion strategies - Position themselves as revenue partners Join 3,900+ CS leaders getting weekly insights and subscribe now to get it delivered to your inbox! Link in comments. #CustomerSuccess #CSM #SaaS

😯Did you know ONLY 14% of teams are ready for AI? That's what I'm exploring in today's CS Café newsletter (along with how the top teams are crushing it with AI right now). Join 3,900+ Customer Success leaders getting the insights you won't find anywhere else: - No fluff - No theory - Just what's working in 2025 Subscribe now for free to get today's edition delivered to your inbox! [Link in comments] #CustomerSuccess #SaaS #AI

🤩Just hit 3,900 subscribers on my weekly newsletter, The CS Café! Want to know how top Customer Success teams: - Cut onboarding time by 35% - Spot at-risk accounts a month earlier - Boost NPS by 15 points? Join 3,900+ CS leaders getting weekly insights and proven frameworks that **actually** work. Plus, get a free "7-Day Quick Win Plan" when you subscribe now! Subscribe (free) 👉 TheCScafe.com #CustomerSuccess #SaaS #CSM P.S. Share this with a CS friend who'd love practical tips to level up their game! 🚀