Created in 2017, LVMH Client Services is known for enchanting the customer experience internationally, through e-commerce, and pays special attention to each interaction, matching the excellence delivered by Sales Advisors in boutiques.
Our omnichannel and multilingual contact center addresses customer requests comprehensively for the 20 Maisons of the LVMH Group that we represent.
The ambassadors of the Maisons meticulously care for every step of the customer journey, offering a complete luxury experience to meet all the requests, needs, and desires of our clients, all from a remote location.
Our values, resonating with the Group's values, are:
· Hypercare - Anticipating situations and needs, perfecting our craft to shining relations requires to be constantly dedicated to being the “ambassador” of the heritage, craftmanship and DNA/Image of LVMH and each Maison, understanding and considering the Client’s unique situation and embracing the diversity of cultures of each member of our community.
· Humility - Hypercare requires humility in our engagement and desire of perfection. Our engagement embraces more than ourselves, our desire of perfection is a constant and endless journey. Humility is never forgetting that there is always a possibility to improve what we do and who we are, as a community and as an individual.
· Pleasure - Hypercare, and Humility lead us to Pleasure. Pleasure of the enchantment of serving, of creating this unique moment with the client, to make the art and craft of our Maisons shine even more and therefore, the Pleasure of serving our Maisons
LVMH Client Services cultivates its distinctiveness in this quest for excellence.
You are passionate about the luxury universe and customer-oriented ? Join us to develop your career alongside our talents.
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Secteur
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Commerce de détail d’articles de joaillerie et de bijouterie
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Taille de l’entreprise
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51-200 employés
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Siège social
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Neuilly-sur-Seine, Île-de-France
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Type
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Partenariat
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Fondée en
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2017
