𝗔 𝗗𝗼𝘀𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁 📝 Sharing Gogo, our founder’s article:‘ 𝗪𝗵𝘆 𝗬𝗼𝘂𝗿 𝗟𝘂𝘅𝘂𝗿𝘆 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗦𝗵𝗼𝘂𝗹𝗱𝗻'𝘁 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝘁𝗵𝗲 𝗧𝗼𝗽 𝟭% - Decoding Luxury's Untapped Customer Growth Potential’. The article highlights that luxury brands often rely too heavily on the top 1% of customers and shares three action priorities for all luxury businesses to engage a wider customer segmentation effectively: 💡 Priority one: 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗮𝗻𝗱 𝗿𝗲𝘁𝗮𝗶𝗹 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻'𝘀 𝗺𝗲𝗮𝘀𝘂𝗿𝗲 𝗼𝗳 𝘀𝘂𝗰𝗰𝗲𝘀𝘀. 💡 Priority two: 𝗘𝗾𝘂𝗶𝗽 𝘆𝗼𝘂𝗿 𝗖𝗹𝗶𝗲𝗻𝘁-𝗙𝗮𝗰𝗶𝗻𝗴 𝘁𝗲𝗮𝗺 𝘄𝗶𝘁𝗵 𝗮 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗖𝗹𝗶𝗲𝗻𝘁𝗲𝗹𝗶𝗻𝗴 𝟭𝟬𝟭 𝗰𝘂𝗿𝗿𝗶𝗰𝘂𝗹𝘂𝗺. 💡 Priority three: 𝗖𝗿𝗲𝗮𝘁𝗲 𝗶𝗻-𝘀𝘁𝗼𝗿𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗳𝗼𝗿𝗺𝗮𝘁𝘀 𝗿𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝘁𝗼 𝗯𝗿𝗮𝗻𝗱 𝗗𝗡𝗔 𝗮𝗻𝗱 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗽𝗿𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲. Click https://lnkd.in/g47nW2Z8 to read the details of the three priorities above, and join the GC community via the link in the comment to receive our weekly luxury customer retention insights. Share your thoughts in the comments below! 🗣️❤️ #GogoChengConsulting #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerService #Communication #Strategy #TheArtandScienceofClienteling
Gogo Cheng Consulting Limited
Business Consulting and Services
𝗧𝗵𝗲 𝗗𝗼𝗼𝗿𝘄𝗮𝘆 𝗧𝗼 𝗟𝘂𝘅𝘂𝗿𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗼𝘆𝗮𝗹𝘁𝘆
About us
Gogo Cheng Consulting offers a suite of bespoke consultancy, coaching and training services that support international businesses to curate luxury branding and client experiences, develop profitable customer loyalty programmes and upskill clienteling teams to build enduring relationships. We believe in the importance of both the external and internal client to long-term business growth - the external client being the purchaser or service user, and the internal client being the employees and the company leadership. Our consultancy and coaching methodologies are built upon the Art and Science of Clienteling. The Art is the insight and experience crafted through my 18-year journey in pioneering and establishing successful VIP strategies and loyalty programmes, with businesses ranging from start-ups to well-established luxury houses globally. The Science is the industry-relevant and scientific-proven methodologies, tools and communication models mastered through training with the world’s most rigorous coaching and communication organisations: The Co-Active Training Institute, and Process Communication Model. The core consultancy offers include: *Bespoke Business Review: Luxury Branding, Business strategy, competition landscape and understanding customers *The External Clients: Intentional customer journey, Customer Relationship Management and VIP client experience *The Internal Clients: Private Client teams, Art and Science of Clienteling, hospitality, hosting and partnerships. The core executive coaching & training offers include: *One-on-one coaching journey that explores personal impact, growth of competencies in areas such as purpose and vision, communication and leadership style, and the development of enduring client relationships *Leadership and Team workshops built around themes such as leadership dynamics, communication effectiveness and conflict resolution * Process Communication Model based consultancy, coaching and training services
- Website
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www.gogocheng-consulting.com
External link for Gogo Cheng Consulting Limited
- Industry
- Business Consulting and Services
- Company size
- 2-10 employees
- Headquarters
- Hong kong
- Type
- Privately Held
- Founded
- 2022
- Specialties
- Customer Loyalty, Luxury, Omnichannel CRM, Art and Science of Clienteling, Bespoke VIP Experience, Private Client Establishment, Art of Hosting and Hospitality, Executive Coaching, Profitable Loyalty Program, Presentation and Networking, Intentional Customer Journey, Effective Communication, Luxury Branding, Customer Journey Design, Process Communication Model, Luxury Lifestyle, HNWI insight, Customer Experience, Luxury Customer Experience, Bespoke Customer Experience, Storytelling, CustomerRelations, Asia HNWIs Insight, Communication Training, Luxury Strategy, and Leaders in Luxury Industry
Locations
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Primary
Get directions
Hong kong , HK
Employees at Gogo Cheng Consulting Limited
Updates
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"𝗜𝘁 𝘁𝗮𝗸𝗲𝘀 𝟮𝟬 𝘆𝗲𝗮𝗿𝘀 𝘁𝗼 𝗯𝘂𝗶𝗹𝗱 𝗮 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗳𝗶𝘃𝗲 𝗺𝗶𝗻𝘂𝘁𝗲𝘀 𝘁𝗼 𝗿𝘂𝗶𝗻 𝗶𝘁. 𝗜𝗳 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗮𝘁, 𝘆𝗼𝘂’𝗹𝗹 𝗱𝗼 𝘁𝗵𝗶𝗻𝗴𝘀 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗹𝘆." Sharing Warren Edward Buffett’s quote today. We resonate with this as we believe that every interaction with a customer shapes their perception of a brand, and a single negative experience can overshadow years of positive relationships. This is why prioritising exceptional customer service and experience is crucial. Investing in clienteling and understanding our customers' needs helps us create memorable experiences that foster loyalty and advocacy. Join over 1,000 professionals in experiencing GC Consulting's signature workshop - 𝗧𝗵𝗲 𝗔𝗿𝘁 𝗮𝗻𝗱 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗼𝗳 𝗖𝗹𝗶𝗲𝗻𝘁𝗲𝗹𝗶𝗻𝗴. Designed to enable your client-facing team to build instant connections and lasting relationships. Contact us to learn more!🌟 Share your thoughts in the comments below and feel free to reach us out for a chat! 🗣️❤️ 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗚𝗖 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 via the link in comment to get complimentary access to 𝗼𝘂𝗿 𝘄𝗲𝗲𝗸𝗹𝘆 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿, and a growing collection of inspirational quotes, podcasts, industry knowledge and exclusive events.💫 #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerRelation #Communication #Strategy #GogoChengConsulting #TheArtandScienceofClienteling
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𝗔 𝗗𝗼𝘀𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁 📝 Sharing Forbes’s article: ‘ 𝗞𝗲𝘆 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗧𝗼 𝗗𝗿𝗶𝘃𝗲 𝗨𝗻𝗺𝗮𝘁𝗰𝗵𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗧𝗼 𝗬𝗼𝘂𝗿 𝗕𝗿𝗮𝗻𝗱’. The article highlights that building a loyal customer base is essential for long-term success, and it's achieved not just through quality products, but by creating meaningful experiences that resonate with customers. We believe that this is where #Clienteling comes into play. By fostering personal connections and understanding individual customer needs, brands can enhance the shopping experience and turn customers into lifelong advocates. Effective clienteling allows businesses to form deeper relationships with their clients. When customers feel valued and understood, they’re more likely to share their positive experiences, becoming enthusiastic ambassadors for your brand. Explore GC Consulting's signature workshop - 𝗧𝗵𝗲 𝗔𝗿𝘁 𝗮𝗻𝗱 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗼𝗳 𝗖𝗹𝗶𝗲𝗻𝘁𝗲𝗹𝗶𝗻𝗴, tailored to enable your client facing team/you to build instant rapport and cultivate loyalty with the HNWIs/business partners/your team etc. Read the full article via the link below: https://lnkd.in/gJwSYvyC Share your thoughts in the comments below! 🗣️❤️ #GogoChengConsulting #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerService #Communication #Strategy #TheArtandScienceofClienteling
Key Strategies To Drive Unmatched Customer Loyalty To Your Brand
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"𝗥𝗲𝗽𝗹𝗮𝗰𝗲 𝗮 '𝗕 𝘁𝗼 𝗕' (𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗼 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀) 𝘄𝗶𝘁𝗵 𝗮 '𝗛 𝘁𝗼 𝗛' (𝗵𝘂𝗺𝗮𝗻 𝘁𝗼 𝗵𝘂𝗺𝗮𝗻)" Sharing Gogo Cheng, our founder’s quote today. In this fast-paced business landscape, it's time to replace the traditional "B to B" (business to business) mindset with a more impactful "H to H" (human to human) approach. We believe at the heart of every transaction, partnership, and interaction are people—individuals with unique needs, emotions, and aspirations.By prioritising genuine connections and understanding the human emotions behind every transaction, we foster loyalty, trust, and collaboration. Join over 1,000 professionals in experiencing GC Consulting's signature workshop - 𝗧𝗵𝗲 𝗔𝗿𝘁 𝗮𝗻𝗱 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗼𝗳 𝗖𝗹𝗶𝗲𝗻𝘁𝗲𝗹𝗶𝗻𝗴. Designed to enable your client-facing team to build instant connections and lasting relationships. Contact us to learn more!🌟 Share your thoughts in the comments below and feel free to reach us out for a chat! 🗣️❤️ 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗚𝗖 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 via the link in comment to get complimentary access to 𝗼𝘂𝗿 𝘄𝗲𝗲𝗸𝗹𝘆 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿, and a growing collection of inspirational quotes, podcasts, industry knowledge and exclusive events.💫 #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerRelation #Communication #Strategy #GogoChengConsulting #TheArtandScienceofClienteling
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𝗔 𝗗𝗼𝘀𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁 📝 Sharing our founder, Gogo Cheng’s article: ‘ 𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲: 𝗧𝗵𝗲 𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗩𝗜𝗣 𝗮𝗻𝗱 𝗩𝗜𝗖 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗶𝗼𝗻’. The article shares how to differentiate and segment VIP and VIC. We believe that to maximise business investment and ensure loyalty, it is urgent to develop a differentiated engagement strategy for VIPs (celebrities and influencers) and VICs (valued clients), as they require unique approaches, measurement criteria, and benefits tailored to their distinct contributions to the brand. We are delighed to offer 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆. Reach out for a bespoke customer loyalty strategy review to unlock your customer loyalty and business profitability potential. Read the full article via the link below: https://lnkd.in/gq-axsXm Share your thoughts in the comments below! 🗣️❤️ #GogoChengConsulting #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerService #Communication #Strategy #TheArtandScienceofClienteling
Expert in Human-Centric Luxury Clienteling & Customer Loyalty | Architect of Multi-Million Dollar Retention Models | Strategist Protecting 30% of Revenue by Cultivating Top 1% | Trusted Advisor in the Asia Luxury Market
𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲: 𝗧𝗵𝗲 𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗩𝗜𝗣 𝗮𝗻𝗱 𝗩𝗜𝗖 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗶𝗼𝗻 Is your business currently grouping VIPs and VICs together? Developing a differentiated engagement strategy tailored to the unique needs of these two valuable groups is not only important but urgent for maximising your business investment and ensuring continued loyalty. 𝗧𝗵𝗲 '𝗣' 𝗶𝗻 𝗩𝗜𝗣𝘀 𝘀𝘁𝗮𝗻𝗱𝘀 𝗳𝗼𝗿 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝘀 🎁 . These are the celebrities, KOLs, and founders' friends that the business gifts products to or dresses to represent the brand. Their role is crucial in supporting the building of brand endorsement among the select group of the target audience, and their unique influence is a valuable asset to the business. 𝗧𝗵𝗲 '𝗖' 𝗶𝗻 𝗩𝗜𝗖𝘀 𝘀𝘁𝗮𝗻𝗱𝘀 𝗳𝗼𝗿 𝗖𝗮𝘀𝗵 💵 . VICs are the clients who spend money with the business and demonstrate their loyalty through their financial and time investment in the brands. Their consistent patronage and financial contribution play a significant role in building the brand's commercial success. VIPs and VICs should be segmented, taken care of, evaluated and rewarded differently; examples are: 💫 𝗘𝗻𝗴𝗮𝗴𝗶𝗻𝗴 𝗩𝗜𝗣𝘀 𝗮𝗻𝗱 𝗩𝗜𝗖𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝘀 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵𝗲𝘀: VIPs, typically managed by the PR or Marketing function, benefit from collaborations and social media exposure. VICs, on the other hand, appreciate personal shopping experiences facilitated by Client Advisors or Stylists. 💫 𝗖𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝗮 𝘁𝗮𝗶𝗹𝗼𝗿𝗲𝗱 "𝗺𝗲𝗮𝘀𝘂𝗿𝗲 𝗼𝗳 𝘀𝘂𝗰𝗰𝗲𝘀𝘀": VIPs could be measured by the exposure they create for the brand and the followers they help the brands to grow, while VICs are measured by their sales contribution, frequency, and recency of visits. 💫 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗲 𝘁𝗵𝗲𝗶𝗿 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀: Implement tiered and personalised rewards for your VICs based on spending and visits and provide early access to new collections. VIPs are more interested in being included in large-scale brand events or collaborations. #CustomerLoyalty #CRM #BusinessStrategy #Luxury --- 💌 Reach out for a bespoke customer loyalty strategy review to unlock your customer growth and business profitability potential.
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"𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗶𝗹𝗹 𝗻𝗲𝘃𝗲𝗿 𝗹𝗼𝘃𝗲 𝗮 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝘂𝗻𝘁𝗶𝗹 𝘁𝗵𝗲 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝗹𝗼𝘃𝗲 𝗶𝘁 𝗳𝗶𝗿𝘀𝘁." Sharing Simon Sinek, the Founder of The Optimism Company’s quote today. In today’s competitive business landscape, the relationship between employees and customers is more critical than ever. We believe that the connection between employee training and customer loyalty cannot be overstated. Companies that invest in their employees not only cultivate a positive workplace culture but also create a ripple effect that enhances customer relationships. By prioritising employee training and engagement, organisations can build a loyal customer base that reflects the passion and dedication of their workforce. Join over 1,000 professionals in experiencing GC Consulting's signature workshop - 𝗧𝗵𝗲 𝗔𝗿𝘁 𝗮𝗻𝗱 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗼𝗳 𝗖𝗹𝗶𝗲𝗻𝘁𝗲𝗹𝗶𝗻𝗴. Designed to enable your client-facing team to build instant connections and lasting relationships. Contact us to learn more!🌟 Share your thoughts in the comments below and feel free to reach out for a chat! 🗣️❤️ 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗚𝗖 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 via the link in comment to get complimentary access to 𝗼𝘂𝗿 𝘄𝗲𝗲𝗸𝗹𝘆 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿, and a growing collection of inspirational quotes, podcasts, industry knowledge and exclusive events.💫 #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerRelation #Communication #Strategy #GogoChengConsulting #TheArtandScienceofClienteling
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𝗡𝗲𝘄 𝗚𝗖 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀 - 𝗚𝗖 𝗖𝗮𝗳𝗲 and more💌 𝗚𝗖 𝗖𝗮𝗳𝗲́ 𝗟𝗮𝘂𝗻𝗰𝗵! We’re thrilled to introduce 𝗚𝗖 𝗖𝗮𝗳𝗲́, an exciting project to bring the GC Community together over great coffee and conversations. As we travel to different cities, we are excited to meet you in person! Gogo, our founder, will be in Singapore from 23-25 Oct; reply to this newsletter to connect with her. We hope to see you soon 𝗚𝗖 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗠𝗲𝗺𝗯𝗲𝗿𝘀 𝗮𝗿𝗲𝗮 𝘂𝗽𝗱𝗮𝘁𝗲𝘀: We have uploaded new 𝗔 𝗧𝗼𝘂𝗰𝗵 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗽𝗶𝗿𝗮𝘁𝗶𝗼𝗻 quotes We have updated new 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 articles 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗚𝗖 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 via the link in comment to get complimentary access to 𝗼𝘂𝗿 𝘄𝗲𝗲𝗸𝗹𝘆 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿, and a growing collection of inspirational quotes, podcasts, industry knowledge and exclusive events.💫 #GogoChengConsulting #Luxury #GCCommunity #LuxuryClienteling #CustomerLoyalty
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𝗔 𝗗𝗼𝘀𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁 📝 Sharing Jing Daily’s article: ‘ 𝗪𝗵𝘆 𝗹𝘂𝘅𝘂𝗿𝘆 𝗯𝗿𝗮𝗻𝗱𝘀 𝗱𝗼𝗻’𝘁 𝘀𝗲𝗹𝗹 𝘁𝗵𝗲𝗺𝘀𝗲𝗹𝘃𝗲𝘀: 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 ’. The article highlights a crucial insight: in today’s competitive landscape, customer loyalty is not a given; it must be earned through every touchpoint. We believe that to cultivate genuine loyalty, brands must prioritise personalised experiences and tailored communication. Every moment counts, and it’s these thoughtful interactions that turn customers into lifelong advocates. We are delighed to offer 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗔𝘂𝗱𝗶𝘁. Please reach out and let us help you evaluate the customer journey and upkill the clienteling prowess of your Client-Facing team, with our dual roles of luxury experts and discerning luxury customers. Read the full article via the link below: https://lnkd.in/g4SbMdC2 Share your thoughts in the comments below! 🗣️❤️ #GogoChengConsulting #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerService #Communication #Strategy #TheArtandScienceofClienteling
Why luxury brands don’t sell themselves: Loyalty requires every interaction | Jing Daily
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"𝗧𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝘀 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗹𝗶𝗻𝗲." Sharing W. Edwards Deming, Economists quote today. In this fast-paced market, it’s easy to lose sight of what truly matters: our customers. At the core of every successful business lies a simple truth: the customer is the most important part of the production line. We believe that it’s a mindset that should guide our every action. A clienteling mindset focuses on building lasting relationships, understanding individual needs, and creating personalised experiences. Join over 1,000 professionals in experiencing GC Consulting's signature workshop - 𝗧𝗵𝗲 𝗔𝗿𝘁 𝗮𝗻𝗱 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗼𝗳 𝗖𝗹𝗶𝗲𝗻𝘁𝗲𝗹𝗶𝗻𝗴. Designed to enable your client-facing team to build instant connections and lasting relationships. Contact us to learn more!🌟 Share your thoughts in the comments below and feel free to reach us out for a chat! 🗣️❤️ 𝐽𝑜𝑖𝑛 𝑡ℎ𝑒 𝐺𝐶 𝐶𝑜𝑚𝑚𝑢𝑛𝑖𝑡𝑦 𝑣𝑖𝑎 𝑡ℎ𝑒 𝑙𝑖𝑛𝑘 𝑖𝑛 𝑐𝑜𝑚𝑚𝑒𝑛𝑡 𝑡𝑜 𝑔𝑒𝑡 𝑐𝑜𝑚𝑝𝑙𝑖𝑚𝑒𝑛𝑡𝑎𝑟𝑦 𝑎𝑐𝑐𝑒𝑠𝑠 𝑡𝑜 𝑜𝑢𝑟 𝑤𝑒𝑒𝑘𝑙𝑦 𝑛𝑒𝑤𝑠𝑙𝑒𝑡𝑡𝑒𝑟, and a 𝑔𝑟𝑜𝑤𝑖𝑛𝑔 𝑐𝑜𝑙𝑙𝑒𝑐𝑡𝑖𝑜𝑛 𝑜𝑓 𝑖𝑛𝑠𝑝𝑖𝑟𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝑞𝑢𝑜𝑡𝑒𝑠, 𝑝𝑜𝑑𝑐𝑎𝑠𝑡𝑠, 𝑖𝑛𝑑𝑢𝑠𝑡𝑟𝑦 𝑘𝑛𝑜𝑤𝑙𝑒𝑑𝑔𝑒 𝑎𝑛𝑑 𝑒𝑥𝑐𝑙𝑢𝑠𝑖𝑣𝑒 𝑒𝑣𝑒𝑛𝑡𝑠. 💫💫 #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerRelation #Communication #Strategy #GogoChengConsulting #TheArtandScienceofClienteling
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𝗔 𝗗𝗼𝘀𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁 📝 Sharing our GC newsletter sneak peek from our founder Gogo: ‘ 𝗖𝗮𝗽𝘁𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝗚𝗼𝗹𝗱𝗲𝗻 𝗪𝗲𝗲𝗸 𝗠𝗮𝗿𝗸𝗲𝘁: 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗧𝗿𝗮𝘃𝗲𝗹𝗹𝗶𝗻𝗴 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗖𝗹𝗶𝗲𝗻𝘁𝘀’. The article highlights the significance of the Chinese luxury market and shares key strategies for luxury businesses to stand out from the crowd—in a way that effectively engages the traveling Chinese and fosters lasting impressions. 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗚𝗖 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 via the link in the comment to get complimentary access to 𝗼𝘂𝗿 𝘄𝗲𝗲𝗸𝗹𝘆 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿, and a growing collection of inspirational quotes, podcasts, industry knowledge and exclusive events.💫 Read the full article via the link below: https://lnkd.in/gf6JUTpF Share your thoughts in the comments below! 🗣️❤️ #GogoChengConsulting #CustomerLoyalty #BusinessSuccess #CustomerExperience #CustomerService #Communication #Strategy #TheArtandScienceofClienteling
Capturing the October Golden Week Market: Strategies for Travelling Chinese Clients — Gogo Cheng Consulting
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