Omnichat

How did Imperial Healer deliver personalised and interactive sales experiences on WhatsApp? By expanding its customer base through targeted #WhatsApp broadcasts and one-on-one chat support, the Hong Kong healthcare and wellness brand #ImperialHealer not only enhanced customer engagement but also bridged the gap between online and offline channels, driving significant revenue growth. 🚀 Key highlights: ✅ Utilised WhatsApp Broadcasts to connect with potential customers through engaging content. ✅ Implemented automated chatbots for 24/7 customer support, managing 80% of general enquiries. ✅ Achieved personalised marketing through customer segmentation and dedicated sales agents. If you're looking to elevate your customer experience and boost sales, check out the full article to learn more, or contact #Omnichat directly! 👉 Read more: https://lnkd.in/g6fEp3yh

📍Omnichat Hong Kong 🌟 A Memorable Experience at Power to the Marketer Festival! 🌟 Omnichat was thrilled to participate in the Power to the Marketer Festival 2024, hosted by Emarsys. This exciting event provided a platform for insightful discussions and collaborative learning within the marketing community. Avery Tang, Our RVP of Customer Success & Pre-sales shared his expertise alongside an impressive lineup of industry leaders, including Jodi W. from Regal Hotels International, Matthew Lam from Swire Hotels, and Carole Martin from Emarsys. Under the theme of "Strategic Growth: Harnessing Technology for Longevity," the event delved into the power of digital solutions in achieving effective omnichannel marketing and successful digital transformation. Practical strategies, real-world case studies, and actionable insights were shared to empower marketers in navigating the ever-evolving digital landscape. The event was a resounding success, fostering a dynamic space for knowledge sharing and networking. We extend our sincere gratitude to Emarsys for the invitation. Let's continue to inspire and elevate our marketing endeavors together! #PowerToTheMarketer #Omnichat #Emarsys #DigitalMarketing #HongKong2024

📍Omnichat Hong Kong Join us at the #Meta x Adobe x Omnichat Seminar: Personalising the Clienteling Journey - Leveraging Data-Driven Insights for Customer Engagement 🗓️ This exclusive seminar will equip you with the strategies and tools to drive exceptional customer engagement and growth. Hear from renowned experts at Meta, Adobe, and Omnichat as they share cutting-edge insights and innovative solutions. Key Highlights: ✨Get a deep dive into Facebook, Instagram and #WhatsApp latest features for business messaging and advertising ✨Discover the Real-Time Customer Data Platform (CDP) and create a 360-degree view of customers by unifying data from multiple channels ✨ Learn how to create bespoke experiences from personalised product recommendations to exclusive event invitations ✨ Tactics that drive conversions, appointments, and sales along the clienteling journey with WhatsApp Break down data silos, integrate your systems, and optimise the entire customer journey. Date: September 12, 2024 (Thu) Time: 2:45 pm - 5:00 pm Venue: 5-Star Hotel in Hong Kong Register now to secure your spot! 🎟️ https://bit.ly/4fDCvaT

🚨𝗦𝗠𝗦 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗶𝗻 𝗠𝗮𝗹𝗮𝘆𝘀𝗶𝗮 𝗶𝘀 𝗳𝗮𝗰𝗶𝗻𝗴 𝗮 𝗺𝗮𝗷𝗼𝗿 𝗱𝗶𝘀𝗿𝘂𝗽𝘁𝗶𝗼𝗻.🚨 Discover how WhatsApp Business API can be your game-changer. Read our latest blog to learn how to leverage this powerful tool for your business. 👉🏼👉🏼 Read full here https://lnkd.in/gJ8_TvSK #WhatsAppBusinessAPI #WhatsApp #ConversationalCommerce #BusinessGrowth #CustomerEngagement

Discover how #HKTVmall is revolutionising e-commerce with #Omnichat🌟 Hong Kong’s largest 24-hour online shopping mall, HKTVmall has transformed its customer engagement by adopting Omnichat's one-stop #WhatsApp solution. This innovation has enabled the automation of 60% of customer inquiries through Chatbots, while effectively managing multiple WhatsApp accounts across various markets. 💫 Ken Chan, the Marketing & Business Development Director of HKTVmall, emphasised, 'By engaging with both local and international customers and effectively segmenting our audience, we achieved an impressive open rate of 73%.' Gigi Lee, the Assistant General Manager – Merchant Partnership of HKTVmall, said, 'In comparison to SMS and Email, merchants prefer to respond to WhatsApp messages, while sales representatives can efficiently address merchants’ enquiries through two-way communication.' Ready to elevate your e-commerce game? Let’s chat and explore how Omnichat can drive your success! 💬 Full Story: https://lnkd.in/gUTmAPFJ

📍Omnichat in Taiwan,Taipei We sincerely appreciate 數位時代 and various media outlets for their continued coverage, and the more than 400 brand representatives who joined us in witnessing the new Martech milestone created by Omnichat 🚀 👉 Centered around the theme "OmniVerse," we launched two brand new features:  ➡️ Social Ads Enhancement Cloud: Tracks consumer conversion behavior across channels (FB/IG/LINE/WhatsApp), sends it back to the ad platform, allowing brand owners to customize their ad audience, ensuring optimal ad precision.  ➡️ Social Loyalty Cloud: Records customer behavior across channels (FB/IG/LINE/WhatsApp) and uses Omni Points to engage consumers and turn them into loyal fans. Points can also be earned through social interactions or offline scenarios, encouraging brand members to make more purchases and increasing customer lifetime value. Since the OmniVerse product day launch, we have received numerous inquiries and collaboration interests from various brands. This year, we will continue to plan a series of seminars and small salon gatherings. We look forward to meeting you again soon and invite the market to continue co-creating new milestones in conversational commerce with Omnichat! 👍 #Omnichat #SocialCDP #對話商務 #跨渠道整合 #AI #Martech #Lifetimevalue

📍Omnichat Hong Kong 【Free Webinar】Holiday Sales WhatsApp Marketing Strategies: Essential TIPS and Cheatsheet for E-Commerce The holiday season is upon us, with major shopping events like Mid-Autumn Festival, Singles' Day, and Christmas just around the corner. These peak consumption periods often generate more sales than the rest of the year combined. In fact, Meta's Seasonal Holidays Study found that 49% of people complete most of their holiday shopping during these sales events. Don't miss out on this incredible opportunity to boost your sales! Join our webinar to discover how to leverage WhatsApp and maximise your annual sales target during the peak holiday season. We'll showcase case studies of brands that have achieved holiday marketing success. Get a sneak peek at innovative holiday marketing campaigns from top brands. Date: Wednesday, September 25, 2024 Time: 2:30 PM - 3:30 PM Format: Zoom Webinar Register now: https://bit.ly/3ZaSCai Highlights: ✅ WhatsApp 24/7 automatic customer acquisition and retention secrets to handle massive order inquiries during festivals ✅ Utilise WhatsApp Broadcast to send exclusive offers to different customer segments ✅ Leverage WhatsApp Coupon and WhatsApp Game to boost festival shopping desire and brand interactivity ✅ Countdown offers and limited distribution quantities to boost year-end peak season performance ✅ WhatsApp shopping cart automatic reminders to reduce shopping cart abandonment ✅ WhatsApp Catalog and Payment Functions to Create a Seamless Shopping Experience ✅ Integrate omnichannel customer conversations, manage WhatsApp Business API, Facebook, and Instagram inquiries on one platform to build a customer relationship management system ✅ Share real-life WhatsApp marketing case studies 🌟 Free participation in the webinar, and attendees will also receive an e-book on "WhatsApp Holiday Marketing" e-book (Please use your company email to register, otherwise it may affect the delivery of the attendance confirmation email) Speaker: Jimmy Sum, Account Director, Omnichat Registration Deadline: September 25, 2024, 2:30 PM

📍 Omnichat Hong Kong #HKTVmall x Omnichat Seminar 🌟 We want to extend a huge thank you to HKTVmall for inviting us to the seminar! It was an incredible opportunity to share our latest WhatsApp Marketing solutions, including innovative #WhatsApp coupons and engaging WhatsApp games designed to drive conversions for all merchants. Your enthusiasm and participation made the event truly special, and we’re thrilled to see so many attendees interested in enhancing their marketing strategies. Together, we explored the potential of WhatsApp as a powerful tool for reaching customers effectively. Let’s continue this journey of innovation and collaboration! We’re excited to share more insights and updates in the future. 🚀  #HKTVmall #WhatsAppMarketing #DriveConversions #InnovationInMarketing

📍Omnichat in Taiwan,Taipei 【 Omnichat Classic Case Study 】 Herbal Plant Application Expert YUAN Utilizes Omnichat for Seamless Customer Service Integration, Creating an Exceptional OMO Customer Experience: ➡️ Integrated all channels with chatbots to effectively reduce customer service load  ➡️ OMO features connected offline stores, achieving a 26% click-through rate on push notifications  ➡️ Dragon Boat Festival in-store event used game modules to promote the brand’s concept of mutual benefit, encouraging customer engagement with over 3,000 participants Herbal plant application expert "YUAN" implemented Omnichat’s customer service and OMO solutions, effectively delivering high-quality customer service with a streamlined team, while connecting online and offline channels to create a healthy customer experience chain. During the Dragon Boat Festival, the use of game modules in conjunction with promotional activities led to over 3,000 participants, adding a new chapter to the brand’s story in business communications for this classic MIT local revitalization brand. 👉 Click to view the full success story of YUAN: https://lnkd.in/ghg3XFMM 👉 Click now to see more exciting industry case studies: https://lnkd.in/gPGd-uVz #OMO #NewRetail #Omnichannel #YuanWorkshop #CustomerServiceIntegration #MemberMarketing #ConversationalCommerce #LINE #Chatbot

May Malaysia continue to thrive and inspire the world. Selamat Hari Merdeka, Malaysia! 🇲🇾🎉