Head of Luxury - APAC

Principal Accountabilities

Actively develop business strategy and establish a team of experts, drive profitable growth by leveraging industry knowledge and applying business acumen to develop new ideas and initiatives with a view to positively impact financial results.

• Identify growth opportunities in the Luxury Market and work with the teams in APAC on how to best deliver the business plan.
• Establish standards and measurement criteria/indicators of operational performance across the region.
• Identify opportunities in order to deliver individually tailored business solutions and products to our customers that expand our reach within the business
• Provide quality customer service by developing, managing, and maintaining customer relationships with key customers to ensure satisfaction.
• Assisting in the resolution of operational issues, and gather customer feedback (on both failed and successful bids) for continuous improvement and development.
• Identify and develop opportunities to grow the business; identify new business opportunities with existing major customers to increase profitability; develop new customer accounts to increase company market share and revenue; recommend improvements to existing products and identify new products/services.
• Perform due diligence (with the assistance of others on new business customers to ensure clients are viable to engage in a business relationship with the company
• Prepare the Budgets and Capital Expenditure plans for the Region
• Prepare competitive sales quotes (including RFQ’s, Tender etc) for existing and new clients to meet customer requirements while achieving desired margins; maintain customer contracts and quotes to ensure pricing is reflective of current market conditions
• Lead by example and champion the values and behaviours of the organization to promote a culture of accountability, customer focus, and trust

Parameters and Decision Making

The decisions and actions of this position are influenced by:

• Brink’s Policies and procedures
• Industry best practices
• Local laws and regulations
• Brinks Business Plan
• SOX
• Customer requirements
• The markets for specific industry/commodities

The decision making ability would be to provide advice and support, based on the parameters of the role. The post holder makes strategic decisions that can affect the long term viability of the business.

Values

• At Brink’s, the goal is to provide a safe, professional and diverse work environment for their customers and employees. The following core values drive the organization:
• Safety, Continuous Improvement, Engagement, Customer Focus, Integrity, Diversity & Inclusion.
• By continuously pursuing improvement, they deliver consistent levels of quality through innovative technology, value-added solutions and streamlined operations.
• Lead by example and champion the values and behaviours of the organization to promote a positive environment.

Knowledge & Experience

• And or a Degree in Business Administration, Economics, or related field/10+ years of sales experience
• 5+ years of management experience leading teams
• Solid knowledge of Brinks operations and the operating environment; including the industry, market, competitors, airlines, and other players
• Strong commercial awareness; with good knowledge of business, management, and financial principles and practices

Competencies

• The role requires in-depth understanding of operations and product lines to assist with profitably and grow core business opportunities.
• Ability to take ownership for the sales function and be accountable for results delivered
• Strong influencing, persuasion, and negotiation skills
• Skilled in building customer relationships; including developing customer knowledge and trust, and the ability to adapt one’s approach to converse with customers at all levels of the organization
• Strategic and critical thinker; with the ability to make sound decisions and work effectively under pressure
• Strong, clear, and transparent communication skills in both verbal and written ability; with solid presentation skills
• Strong drive to meet goals; motivates and supports team to achieve objectives
• Courage to challenge established norms and take calculated risks to add value
• Committed to delivering outstanding customer service; desire to exceed customer expectations

Business Success Factors

• Builds Organisation Capacity - Developing people to meet both their career goas and the organisation goals. Builds the correct organizational structure and identifies top talent to meet strategic goals.
• Compelling & Open Communicator - Clearly and succinctly conveying information and ideas to individuals and groups: communication in a focused and compelling way that captures and holds others’ attention
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives; brings people together to leverage their diverse skills talents and knowledge.
• Delivers Results - Translating strategic priorities into operational reality; aligning communication accountabilities; resource capabilities, internal processes and ongoing measurement systems to ensure that strategic priorities yield measurable sustainable results.
• Demonstrates Mastery - Has mastered the skills and knowledge required for the role.
• Encourages Excellence - Motivates others to achieve excellence.
• Leads Change - Driving organizational and cultural changes needed to achieve strategic objectives; adopting new approaches to improve result by transforming organisational culture, systems and /or product/services; helping others overcome resistance to change.