Senior IT Helpdesk
Senior IT Helpdesk
The Career Works
Hong Kong, Hong Kong SAR
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Our client is a large Investment Bank is looking to hire Senior IT Helpdesk.
Responsibilities
Responsibilities
- Work in Large scale environment with 5 days' work
- Provide day to day monitoring, support, and administration to in-house users
- Provide technical support service to all departments
- Assist users for software or hardware troubleshooting and problems solving
- Incident management
- Report operation risk to Team Lead
- Maintain and update knowledge base including but not limited to technical documents and procedures
- Identify and resolve technical issues, provide root cause analysis of each incident
- Utilize latest technology facilities available to optimize and improve existing operation procedures continuously
- Ensure all the desktop computer systems are working properly
- Online response user questions and assign the Tickets
- Proven work experience as Desktop Support, Technical Support, or similar experience
- 4 years hands-on experience with Windows/Mac environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc
- Knowledge of popular operating systems, software applications, and remote connection systems
- Ability to solve complex hardware and software issues
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- 2 Years' relevant support experience in Financial industry is a plus
- Good command of written and spoken Mandarin and English is a plus
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Non-profit Organizations and Primary and Secondary Education
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