This is a very simple and fine explanation why some luxury hotels fail to be truly luxury hotels.
𝙏𝙝𝙚 𝙁𝙪𝙩𝙪𝙧𝙚 𝙤𝙛 𝙃𝙤𝙨𝙥𝙞𝙩𝙖𝙡𝙞𝙩𝙮: 𝙏𝙚𝙘𝙝𝙣𝙤𝙡𝙤𝙜𝙮 𝙖𝙨 𝙖 𝙎𝙪𝙥𝙥𝙤𝙧𝙩, 𝙉𝙤𝙩 𝙖 𝙍𝙚𝙥𝙡𝙖𝙘𝙚𝙢𝙚𝙣𝙩 Did you know that if you cut tennis balls in half, you can store more of them? 🧐 The problem? They lose their purpose. This is exactly what happens when hoteliers try to make their operations more efficient by implementing 𝙘𝙧𝙚𝙖𝙩𝙞𝙫𝙚 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 that often miss the point. 𝙁𝙤𝙧 𝙚𝙭𝙖𝙢𝙥𝙡𝙚: Some hotels decide to 𝙘𝙪𝙩 𝙢𝙞𝙙𝙙𝙡𝙚 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 to reduce costs and speed up decision-making. On the surface, it seems like a good idea: fewer managers, lower salaries, faster decisions. But what happens? The remaining team becomes overworked, the quality of guest service declines, and important leadership figures who ensure coordination and team motivation are missing. In the end, it’s the guest who suffers from poor service and lack of attention. In hospitality, we often see similar scenarios: 𝙏𝙚𝙘𝙝𝙣𝙤𝙡𝙤𝙜𝙮 or 𝙨𝙩𝙧𝙪𝙘𝙩𝙪𝙧𝙖𝙡 𝙘𝙝𝙖𝙣𝙜𝙚𝙨 are introduced to improve efficiency, but they sometimes remove the essence of the business – personalized, human interaction. 📌 𝙒𝙝𝙖𝙩 𝙞𝙨 𝙩𝙝𝙚 𝙧𝙚𝙖𝙡 𝙜𝙤𝙖𝙡? • 𝙏𝙚𝙘𝙝𝙣𝙤𝙡𝙤𝙜𝙮 and 𝘼𝙄 can take care of repetitive tasks, but humans remain essential for delivering exceptional 𝙜𝙪𝙚𝙨𝙩 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙨. • 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 should save time so staff can focus on what truly matters: interacting with guests and creating memorable moments. • The focus should always be on supporting the team, not weakening it through drastic cuts or over-reliance on tech. 𝘼𝙨𝙠 𝙮𝙤𝙪𝙧𝙨𝙚𝙡𝙛 𝙖𝙨 𝙖 𝙝𝙤𝙩𝙚𝙡𝙞𝙚𝙧: Do these changes really improve guest service and the overall experience, or are we risking the very heart of hospitality – human connection? 𝙏𝙚𝙘𝙝𝙣𝙤𝙡𝙤𝙜𝙮 is a tool, but the 𝙝𝙚𝙖𝙧𝙩 of our industry is still people. Hospitality is about creating 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙨 that guests will remember – and that can only be achieved through a combination of technology and human warmth. 💼🤝 Let’s ensure we find the right balance to improve efficiency without sacrificing what our guests truly value. #Hospitality #AI #Technology #GuestExperience #HumanTouch #PeopleFirst