TOP Hoteliers - Hospitality Executive Search

This is a very simple and fine explanation why some luxury hotels fail to be truly luxury hotels.

MALDIVES MANIA ?!. It's Summer Holiday Time, and even recruiters may take a time of to recharge & reflect. For example, in a hammock on a beautiful Islands. Like the Maldives.....does it not look great ? But check out this: https://lnkd.in/gsVdHsH8 OMG, everybody is looking for staff there. Including resorts from Mauritius to Mactan. Plus hotels in Doha and Darwin (Australia). Huh ? Do I get my geography wrong, or do the posters of these vacancies live on their own island, disconnected form the world ? Moreover since the same jobs are posted also on: https://lnkd.in/gsQEMyhv & https://lnkd.in/gYFrG7EM Well, good to check who wants to work these island jobs. After all, Hong Kong is an island too. So, back there after Summertime. I think Hong Kong has also still some vacancies.

COMBINED CONFUSION - Recently I spotted one-and-the-same property based position advertised by Banyan Tree + Accor + Ennismore. I didn't check further but I am sure that the property GM himself also posted it, asking for 'anyone'. Most likely, the same job trails on Glassdoor, Monsterboard, and various other site too. Then I think of all the 100's of applicants, who respond, without being responded too. Because I speak daily to hoteliers who've given up to apply at all. And I speak to GM's who have not been able to fill a position for 6-12 months. Something is broken in the link of HUMAN interaction, when more is not better.

Michael Page is a global General Recruitment Firm. Not a hospitality or Asia specialist as such. Their report though is very informative. What stands out for me is on page 7, Hospitality. Tourism & Travel among the highest scoring industries to face challenges when hiring. Yet, on the topic of age discrimination and stereotyping we see the employer side has not caught on with reality. Major hotel companies that were not capable of retaining talents, especially during the COVID period, label those who kept themselves at work, as job hoppers, and while also not always maintaining the highest standards, randomly have an opinion on what is 'luxury' or 'life-style'. We see overall the great disconnect, that is keeping hospitality down, foregoing to hire the RIGHT people, and RETAIN them.

https://lnkd.in/dgkrq6cz.

This article published in a printed media in 2012 still holds up it’s validity now. It described a situation which was rampant in China. It’s now a globally observed phenomenon

The Power of Feedback in Hospitality Recruitment In the heart of hospitality, it's the people who make the difference. Feedback and follow-up are core values drilled into all those who work in Hospitality, providing services to guests, and/or leading others. When recruiting top talent, these foundations are also expected to be in place. Hoteliers are trained to provide personal & caring attention to all whom they interact with, as a professional courtesy. Fuelling Growth and Winning Hearts: Prompt feedback & response given when eager & curious applicants apply to a role are part of that hoteliers’ mindset. Nobody, not your guests, stakeholders, and current employees like to be left in limbo when there is no reply or follow-up. Putting jobs on websites, for the entire world to apply, generates such a huge workload that it becomes humanly impossible to reply to everybody in detail and in person. Sense of Welcome: Marketing your brand to attract talents must include that great customer experience and a sense of feeling welcome. If your esteemed guests can distinguish between standard or personal attention, so can your applicants. This is the roadmap for development to Employee Branding. It's about clarity on expectations, identifying a timeline, and addressing questions or concerns. Engagement is Key: When potential & future employees feel heard and valued, they're more invested in their application, and even if not becoming the final hire, thrilled to apply a next time, or consider other options within your company. Feedback fosters a sense of respect for applicants – a win-win for the hotel industry and its long-term needs. The Guest Experience Click: Engaged recruiters, who go the extra mile, create memorable experiences for applicants that will be spoken about and shared with others. Just like your hotel guests, they are certain to come back to you again. Quality Recruiting is not just about filling a vacant slot but finding the right fit. It requires dynamic interaction, a true experience of engagement, which will last longer than the application process, not just for the finally hired candidate but all the others who equally wished to have this chance. We specialize in finding that perfect match, setting the stage for long-term success. The Benefits of a Feedback & Personalized Reply Culture: Impress potential employees that your company’s culture is strong, at all levels. Showcase that while your guests are important, so is everybody who makes the hotel a success. Enhance your brand value by truly standing out from your competitors. Make the difference, not just a claim of being unique. Be outstanding and unique. We Can Help Ready to elevate your hotel's talent strategy? We combine expert recruitment with a deep understanding of how feedback nurtures engagement. Let's discuss how to cultivate a hiring process and deliver the exceptional talent experience your hotel deserves.

Swire Properties to close The Opposite House in Beijing after 16 years of operation, as it eyes redevelopment to retail property. The first hotel ever to be developed by Swire, TOP Hoteliers recruited at the pre-opening time of this 99-room hotel, the group’s first. In a market that was dominated by cookie-cutter international hotels this hotel was different and became a market leader in rate, when everybodies' rates drop, POST Olympics. The Food & Beverage of this hotel was every hoteliers' envy, and many a hotel GM or owner wished to have a hotel like The Opposite House. In the media we read so much about new hotel openings, but seldom about it, when they close. This news is more tale-telling NOT that the Chinese Economy is down, but that other hotel operators looked in awe what this hotel company did, Swire is after all not a Hotel Management Company, but a conglomerate that could stomach a loss. From 2015 to 2023, the hotel segment contributed losses of between HK$41 million (US$5.2 million) and HK$524 million to the developer’s bottom line. https://lnkd.in/gvYtzKHM

HEART WARMING - OR HYPE ?. Great when travellers cross international borders again but if China & USA are not register a growth in international arrivals, be aware that these are both huge countries with enough domestic destinations. And the billions of jobs created..... Cool but I worry when I read this. https://lnkd.in/gWtw4DQu The World Travel & Tourism Council (WTTC) is projecting a record-breaking year for Travel & Tourism in 2024, with the sector’s global economic contribution set to reach an all-time high of $11.1 trillion.