Merkle Indonesia

Merkle is excited to present the #APAC edition of our #CXImperatives2024 research part 2, 𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗶𝗻 𝗧𝗼𝗱𝗮𝘆'𝘀 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝗰𝗼𝗻𝗼𝗺𝘆: 𝗪𝗵𝗮𝘁 𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗗𝗼 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗹𝘆! 🔗 Download here: https://lnkd.in/gAkpbseW While our 1st report focused on consumers, in this 2nd report, we surveyed more than 820 business leaders, of which 33% are from APAC, to find out their top priorities and behaviours through the lens of consumer expectations. Our research revealed five levels of CX maturity, and insights about how leading CX organisations execute their CX strategies, apply customer feedback, and utilise technology including AI. Explore the ins and outs of these CX Leaders' customer experience strategies and elevate yours by downloading our report today! #CustomerExperience #CustomerCentricity #ExperienceEconomy #CXStrategy #CustomerInsights #AIforCX #ThoughtLeadership #Reports #Ebooks #MarketResearch #MerkleResearch

Explore how martech solutions can elevate your CXM journey, particularly in driving data-driven marketing and maximizing consumer engagement, especially on this post-festive season ⭐️ #MerkleIndonesia #CPGSales #Martech

Customer experience management agencies focus on delivering personalised and unique experiences to gain consumer loyalty across multiple platforms, and the leaders behind these types of agencies need to be on top when it comes to building trust and presenting distinct initiatives to consumers.           For MARKETECH APAC’s latest Agency Leadership Decoded article, we interviewed Arshad Rahman, CEO of Merkle Indonesia, to learn how this goal of building trust and providing unique experiences applies towards how he leads his team as well. #customerexperience #industryinsights #agencyleadershipdecoded  ------ -[Awards] MARKETECH APAC is launching its inaugural "Marketing Technology Awards" where we recognise the groundbreaking achievements in marketing technology, uniting the brands and tech organisations within the region’s marketing community. Learn how your brand can be a part of it by checking it more details HERE: https://bit.ly/3SVtoIa -[Industry Series] We have launched our latest industry initiative "E-commerce Marketing Series" where we aim to equip businesses with the latest strategies and insights to navigate the dynamic world of e-commerce, as well as discuss cutting-edge concepts, trends, and case studies shaping the future of online commerce. Learn how you can be part of this industry discussion by checking out more details here: https://bit.ly/4aiMEX4 -[Report] Learn how brands can strategically implement conversational commerce and leverage these platforms to craft exceptional and personalized customer experiences in this in-depth report: https://bit.ly/3SSKVCG

Unlock the secrets to winning in the #CX Economy! Merkle's 2024 Customer Experience Imperatives reveal global insights on consumer-brand engagement. ➡ Embrace the future with 6 key imperatives: https://lnkd.in/eH7ieGcv #CustomerExperience #ConsumerTrends

🎉 We are #MerkleProud! Together with Merkle Singapore and Merkle Vietnam, Merkle Indonesia has clinched the GOLD award for Campaign Asia-Pacific's Southeast Asia Data Analytics Agency of the Year 2023! 🎉    This win celebrates our collective strength in data analytics, showcasing impactful solutions for our clients. Congratulations to our incredible team, and we extend our heartfelt gratitude to our clients and partners who make this achievement possible. 🙏🏻   #CampaignAOY #AOY30 #DreamDoDeliver