Big Business Agency

Discover how to automate your quote-to-cash process no matter what ERP you have- SAP, Sage, NetSuite or Business Central. We're incorporating an eCommerce B2B Webshop inside HubSpot with all the requisite CPQ, Customer Portal and integration to ERPs and WMSs. This is an especially elegant solution for complex regulatory and compliance products and services across the Healthcare, Environmental, Analytical Detection and Workplace Health and Safety sectors. #SimplifyOperations #eCommerce #CustomerSupport #B2BSelfService

Cold tenders? Toss them out! They mark the end of a customer's buying journey, not the start of your sales cycle. Winning Big Deals means understanding your customer's needs and showcasing your unique value. As a premium supplier, your strength lies in delivering exceptional Customer Experience through interconnected services such as; - Digital Innovation - R&D - 24/7 self-service portals - Seamless eCommerce integration Let your sales team focus on building prospects that fit your Ideal Customer Profile rather than wasting time on cold tenders. We're committed to helping our customers win more business and grow profitably by digitising Sales and Customer Support alignment on one platform. #B2BSales #CEOs #CX #CustomerServiceOperations

The Hidden Cost of Sales and Customer Service Misalignment in B2B companies is not what you might think. Closing a deal is just the beginning... If the customer experience doesn't match the sales promise, frustration follows. This misalignment isn't just a hiccup - it's a costly business issue. For example, - Lost Revenue: Disengaged customers don't drive all their share of wallet through poorly aligned procurements. - High Customer Churn. 68% leave feeling unvalued. Constant damage control hurts retention. - Customers switching costs. Understanding your customers switching costs, triggers and thresholds will help you prioritise your investments and resources. - Reputation Damage. Unhappy customers spread the word, making future deals tougher. - Wasted Acquisition Costs. Every lost customer means wasted CAC and LTV. - Internal rangling. Sales blames CS, CS blames Sales. Leadership scrambles. The cycle continues. Ignoring this isn't an option. The most successful B2B companies don’t just focus on closing deals - they also ensure customers stay and thrive. So what's the solution? - Aligning Customer's expectations, promises and commitments for delivery - Seamless handoffs with dovetailed workflows - Implement shared goals and KPIs across Sales and Customer Support B2B success is about keeping, growing and delighting customers. Where do you see the biggest gaps between Sales & CS? #B2BSuccess #CustomerExperience #SalesAlignment

🍀 Happy St Patrick's Day! 🍀 Enjoy this truly beautiful version of Óró Sé Do Bheatha Bhaile 💚 A traditional Irish song we love! #StPatricksDay #ShamrockSeason

What is Best Practices for Implementing Automation in Customer Service? When introducing automation into customer service operations, success starts with a clear, customer-focused strategy. The goal? Enhancing the overall customer experience by identifying key touchpoints where automation can drive the most impact. Begin by mapping out Customer Experience (CX) processes initiated by customers, such as: ✅ Ordering Products ✅ Service Bookings ✅ Price & Availability Requests ✅ Change Requests ✅ Repairs & Maintenance ✅ Delivery Delays & Rescheduling Each of these moments is an opportunity to boost efficiency, streamline operations, and elevate customer satisfaction. #Automation #CustomerExperience #ServiceExcellence

Automation - The Key to Exceptional Customer Experience & Business Growth Exceptional Customer Experience isn’t a goal that's out of reach - it’s the natural outcome of automating Customer Service Operations and Processes. By leveraging automation, businesses can consistently meet and exceed customer expectations, ensuring that promises are not just made, but demonstrably delivered. High standards in KPIs and SLAs become the norm, reinforcing trust and reliability in service delivery. But the impact goes beyond satisfaction - automation accelerates speed to revenue. Faster response times and streamlined operations drive efficiency, boosting customer loyalty while unlocking growth opportunities. How is your business using automation to enhance CX? #CustomerExperience #Automation #ServiceExcellence

We help operations leaders automate workflows and unify customer interactions, reducing response times and improving service efficiency—without adding headcount. For example, we recently helped Hunter Apparel Solutions cut resolution time by 35% with seamless automation. Open to seeing how this could work for your team?

Standing Out in the Premium Market - The Power of Customer Experience & Automation In a competitive market, differentiating premium products and services comes down to five key strategies. One of the most impactful? Outstanding after-sales Customer Experience, driven by digital solutions, automation, and workflows. Workflow automation is transforming customer service operations—helping businesses manage complexity while setting premium brands apart from high-volume manufacturers. By streamlining processes and enhancing efficiency, it ensures that exceptional service becomes a defining feature of your brand. How is your company leveraging automation to elevate customer experience? #CustomerExperience #Automation #DigitalTransformation #PremiumServices

Growing your IT Services company means choosing which niches to target. Identifying niche markets is the first step. However, not all niches you find will be worth pursuing as a target market. Here's how to choose which niche market is right for your business: 1.1 Analyse the market  Consider the size of the total addressable market (TAM) and market consolidation: the division of market share among market players, including yourself. Most IT Service firms hold less than 3% market share, which means that even in your core market, there is still plenty of room for expansion. 1.2 Identify the problems and needs of your prospects Customer needs are the challenges or pain points they seek to address. These can stem from frustrations, internal barriers or changing market conditions, commonly called the compelling event, prompting them to seek solutions. Customer requirements can be classified into one of three categories: - Functional needs: Customers seek solutions that help them accomplish specific tasks or functions effectively. - Social needs are desires that focus on how a product or service is perceived. Although these desires may not be customers' top priorities, they can still influence their ultimate decisions. - Emotional needs focus on the emotions evoked when using a product or service. 1.3 Research the competition Compiling a list of competitors likely to be your main rivals in the niche market is a good starting point. It's helpful to examine each competitor's marketing fundamentals: - Product: How their product meets customers' needs - Price: How much does their product or service cost, and how is it charged - Place: How do their customers find their product - Promotion: How they promote to their customers 1.4 Define your niche and validate your idea  Some niches tend to perform better than others because they are evergreen, which means there is always demand in those markets (much favoured by Private Equity investment). You can research using tools like Semrush to find trending topics and highly searched keywords. It is crucial to determine whether your chosen niche has a need and whether people are willing to pay for what you have to offer. We've collated a load of best practices for you to download- details in the link below. #B2BSales #CEOs #Growth #PrivateEquity

Discover how to generate high-quality manufacturing sales leads with our top 10 strategies for B2B manufacturing firms and create a steady stream of meetings for your sales team. Attracting new customers for your premium manufacturing business is akin to cooking a delicious meal, combining various ingredients for success. The mix of ingredients, their quality, and quantity are pivotal in determining the outcome of finding new B2B Sales. Just like cooking, continuously fine-tuning your approach improves results. Below, we've outlined some winning formulas for manufacturing firms looking to grow and expand. Your task is to use these key components, adjusting the recipe as needed, to create a compelling sales and marketing strategy that both your team and customers will find irresistible. The result? A truly satisfying success story! The recipe is in the link below- check it out.