Intercom

Intercom

Software Development

San Francisco, California 137,288 followers

There's a new way to do customer service.

About us

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.

Industry
Software Development
Company size
501-1,000 employees
Headquarters
San Francisco, California
Type
Privately Held
Founded
2011
Specialties
Customer Relationship Management, Customer Engagement, Customer Communication, Live Chat, Customer Support, Customer Feedback, Marketing Automation, Helpdesk, Mobile, Customer Service, AI, Chat Bots, CX, Customer Experience, Shared Inbox, and Support Automation

Products

Locations

  • Primary

    55 2nd Street

    4th Floor

    San Francisco, California 94105, US

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  • 2nd Floor, Stephen Court

    18-21 St. Stephen’s Green

    Dublin, Dublin 2, IE

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  • 1 Primrose St.

    Unit 3044, Level 3

    London, England EC2A 2EX, GB

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  • 1330 W Fulton Market

    Suite 75

    Chicago, Illinois 60607, US

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  • 285a Crown St

    Upper Ground Floor

    Surry Hills, New South Wales 2010, AU

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Employees at Intercom

Updates

  • View organization page for Intercom, graphic

    137,288 followers

    😱 Haunted House for Customer Support Agents 😱 💀 The Password Reset Loop – you reset a password, but the customer forgets it immediately and asks you to reset it again, forever. 😰 The Unsolvable Issue – you have to solve confusing issues over and over again, with no documentation or help in sight. 🤖 The Broken Chatbot – only sends irrelevant answers and won’t transfer to a human, ever. 🫣 The Endless Queue of Tickets – the number of new support tickets keeps rising no matter how fast you close them. 😈 The Unread Knowledge Base – filled with outdated or missing articles and every time you click into an article for help, the pages are blank or in a language you can’t read. 😭 Endless Hold Music – whichever variation you thought of first is what you hear. Forever.

  • View organization page for Intercom, graphic

    137,288 followers

    🛑 Are you ready for Black Friday + Cyber Monday Support Madness? 🛑 Black Friday and Cyber Monday are around the corner, and customer support teams are gearing up for the busiest days of the year. With so many customers reaching out at once, many teams are looking (praying) for a solution to deliver faster responses, fewer headaches, and happier customers. For some, AI is the go-to solution for handling the chaos. We want to know: Is AI part of the plan to support your customers this year? If so, is your plan different from your experience last year? If you 𝙖𝙧𝙚 using AI, leave a comment with your top tips for making sure your AI agent is set up for success as we go into this unique period for customer support! 👇

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  • View organization page for Intercom, graphic

    137,288 followers

    If you had to describe the essence of great customer service in 3 words, which words would you use? After a recent episode of Intercom’s podcast, The Ticket, Bobby S. asked author Robert Richman this question, and his answers might surprise you – but not after you hear his explanation. The full episode with Rob is well worth a listen – you can check it out wherever you get your podcasts!

  • View organization page for Intercom, graphic

    137,288 followers

    Need to get buy-in on AI? Here’s the go-to advice from an expert for getting that greenlight. For leadership, it’s all about ROI 📈 How will AI improve efficiency and reduce costs? For your team, the focus is on reassurance 🔐 How will it help them do more of what they love, without threatening their roles? Striking this balance is difficult – AND crucial. In this instalment of The Ticket, Intercom’s newsletter for CS leaders, Ruth delivers practical advice for how to make AI a win-win for everyone. Read it here 👇

    Practical tips to sell your team and execs on AI

    Practical tips to sell your team and execs on AI

    Intercom on LinkedIn

  • View organization page for Intercom, graphic

    137,288 followers

    💡 Tuesday food for thought courtesy of Des Traynor: It used to be the case that customer feedback was a game of triage. Not anymore. Now, with AI capabilities, businesses have the ability to not only listen to everything – but to remember everything they’ve ever heard. What will that mean for the customer experience?

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Affiliated pages

Similar pages

Funding

Intercom 7 total rounds

Last Round

Series D

US$ 125.0M

See more info on crunchbase