Supercharge your customer experience.
We help utilities accelerate collections while reducing customer service workloads and improving security. With our online utility bill payment services, our clients consistently see 2 to 3 times the industry average adoption rates of cost saving services like paperless billing and AutoPay.
Tailored to meet the unique needs of utilities.
Our highly configurable, true SaaS platform is tailored to fit the needs of your organization. Some of our features include:
Omni-channel payment options
Enable your customers to pay when, how, and where they want. InvoiceCloud’s platform maintains context from one channel to the next, creating easy and engaging customer experiences.
One-time payments
Make payments easier with a simple to use ‘one-time’ or guest payment route that does not require registration.
Account linking
Allow customers to pay multiple bills in one place with our account linking functionality.
Intelligent communications
The key to encouraging customers to pay online is engaging them throughout the payment route – starting with payment reminders. Our platform utilizes email, text, and phone to help payers stay on top of their bills, and even enables payment through text or calendar reminders.
Outbound campaigns
Easily send targeted messages to your customers through multipe communication channels, including voice, email, and text.
Customer engagement
Our simple to use interface engages customers and increases customer satisfaction and adoption. InvoiceCloud’s platform achieves 2 to 3 times the industry average adoption rates because we consistently engage customers throughout the payment route to enroll in AutoPay, paperless billing, and more.
Secure payments
Our platform is PCI Level 1 Compliant and securely encrypts customer data to give both you and your payers peace of mind.
True SaaS model
With our true single instance, multi-tenant SaaS platform, you can always deliver the latest innovations to your customers – without time-consuming upgrades or costly customizations.
Integration
InvoiceCloud partners with leading CIS/core billing software companies to create tight integrations and accurate, fast account reconciliations.
Real results. Super simple.
Our goal at InvoiceCloud is to simplify customer engagements to drive real, quantifiable results for our clients.
By encouraging more customers to self-serve and enroll in services like paperless billing and AutoPay, our platform consistently:
- Decreases staff workloads
- Reduces costs
- Increases customer satisfaction
- Accelerates collections
- Decreases call volume
- Decreases lobby traffic
- Reduces shutoffs/disconnects
Mount Pleasant Saves 15 Hours a Week with Customer-Centric Digital Payment Solution
Bona Vista Water Improves Productivity with Superior Payment Technology
InvoiceCloud’s user-friendly solution improved customer engagement, making payments more convenient. As a result, we’ve seen a rise in digital adoption and self-service rates enabling us to scale back lobby hours, and focus on other priorities like our low income Customer Care program.
Kelly Rourk
Customer Service Process and Data Analyst
Mount Pleasant Waterworks
A few of our utility related partners:
