DolceVita Hospitality

Honored to be named one of the "Top 25 Hospitality Executives to Watch in 2025" A special thanks to International Hospitality Institute, Global Hospitality Magazine and the amazing DolceVita Hospitality Team!

You Won’t Hear This Story Anywhere Else During our consultancy on "staff well-being" for a prestigious hotel, we delved into human stories. It was through this collaboration with the HR that we met Francesca, one of the housekeeping staff members. Francesca had recently endured a journey that would break even the strongest among us: a terminal illness. Every day had been a struggle, but Francesca had never stopped fighting, holding onto the love for her husband and her two daughters. And against all odds, she won. But the scars of the battle remained visible in her eyes. After her recovery, Francesca found the strength to return to work. But we knew that coming back to life wasn’t easy. Francesca needed time and space to heal her soul. We shared her story with the hotel’s management and together decided to do something special for her. For Francesca and her family, we organized a surprise vacation in Sardinia, at one of the most beautiful 5*L Hotels of the same chain. It was our way of telling her that her courage and strength had not gone unnoticed. When we handed the invitation to Francesca, her face lit up with surprise. At first, she couldn’t believe it was for her. With tears welling up, she repeated several times: “But I didn’t do anything…” And yet, we all knew that her journey had been extraordinary. There were days Francesca could barely hold her daughters in her arms due to the pain and exhaustion. Every night, she would quietly cry in the bathroom, away from her husband’s and daughters’ eyes, so they wouldn’t see her pain. But Francesca never gave up. She found strength in the love for her family and in the thought of watching her daughters grow up. The vacation became a moment of rebirth. Far from the worries and daily routine, Francesca found joy in simple things, as if time had paused to give them back the happiness that someone had tried to take away. When Francesca returned from her vacation, she stood there, trying to find the right words. “For a housekeeping worker, this would never be possible. You gave me a chance to breathe again, to see my girls smile without feeling the weight of everything we’ve been through. For the first time in a long time, I felt like myself. I felt alive. My husband and I stayed up late on the beach, just watching the stars. We talked about the future, and for the first time, I didn’t feel like I was just surviving. I felt like I was living.” For us at DolceVita, this story was a reminder of why staff well-being is not just a phrase but a commitment. Creating “Moments You Will Never Forget” for our guests is at the heart of our work, but creating unforgettable experiences for the people who make those moments possible every day, is our greatest mission. That trip to Sardinia was a deep breath after months of holding it in, a return to life for a woman who showed all of us what it means to never give up. And for us, that is the true meaning of creating “Moments You Will Never Forget.”

Yesterday in Milan, myself and Chef Filippo Gozzoli (2 Michelin stars earned in his career) had the privilege of welcoming our friend and Saudi partner, Loay Sultan. A journey of Italian culinary emotions is coming to Saudi Arabia, offering an experience for those who want to discover the #heart and #soul of the authentic Italian cuisine. DolceVita Hospitality

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Last week, we had the honour to help create a moment that would last a lifetime at one of our partner hotels. A guest booked with a special request, a stay to celebrate their father’s 70th birthday. They hadn’t planned anything elaborate, but they wanted to honor a man who had quietly shaped their lives in countless ways. We knew this celebration deserved something truly unforgettable. That evening, the hotel team, with our guidance, transformed their suite’s private terrace into an intimate haven, a soft glow of lanterns, the familiar sound of his favorite jazz, and a beautifully arranged birthday cake waiting. But the real surprise was yet to come. Before their arrival, we worked closely with the family to create a deeply personal and heartfelt gift: a photo album filled with moments that captured the journey of his entire life. From his childhood adventures to the proudest milestones of his life, every page told a story. These weren’t just photographs, they were memories carefully selected by those who knew him best, capturing the essence of a life lived with meaning. The father flipped through the album, with his hands shaking slightly, and tears welling up in his eyes. In that candle-lit space, surrounded by the people who meant the most to him, he was reliving the moments that made his life truly meaningful. This wasn’t about luxury in the traditional sense. It was about honoring a man’s life in a way that touched his heart, and reminding him that he was, and always would be, the rock for his family. He came to celebrate a simple birthday and left with memories he will never forget. What’s the most meaningful gesture you’ve ever helped bring to life? Let’s share those stories that remind us why we do what we do. DolceVita Hospitality - "Moments You Will Never Forget"

🌟 Welcome to the team, Matteo Giurdanella! 🌟 Matteo's journey into hospitality began as a child in Sicily, the heart of Italian Hospitality, where he enveloped in the warmth of genuine hospitality taught by his parents and grandparents. They showed him that true hospitality is about building meaningful connections and making everyone feel valued. This passion led him to an impressive career with prestigious luxury brands like Bulgari Hotels, Ritz Carlton, Okada, and more. Driven by excellence, Matteo pays attention to every detail, from the dining room to the complexities of a department's P&L, keeping both guests and colleagues at the heart of his success. We are thrilled to have Matteo with us as we create unforgettable experiences together! 🚀 DolceVita Hospitality - "Moments You Will Never Forget"

A few weeks ago, a repeat guest arrived at the resort, but something was different this time. He and his wife weren’t their usual. Quiet tensions hung in the air, and it was clear they were going through a difficult moment. We could have offered a genuine service, smiled politely, and carried on. But we knew they needed more than that. They needed something to remind them why they were here, #together. They had reserved a table at the main restaurant, just like they always did. But that evening, we had something unexpected waiting for them. We had set a single table on the beach. No one else. No distractions. Just candlelight, the golden hour, and the sound of waves gently meeting the shore. As they sat at the table, you could see how the atmosphere between them slowly changed. They realized this moment was just for them. The real gift? It came from the heart of the team, from understanding (without a single word being said) their need for peace, for a moment of stillness. Have you ever had a moment like this, where a small act of kindness made all the difference? I’d love to hear your stories. A presto, DolceVita Hospitality! #HospitalityWithHeart #CreatingConnections #MomentsThatMatter

🌟 Meet the Experts Behind DolceVita Hospitality 🌟 Behind our world-class training and services are the people who live and breathe excellence every day. These professionals are the backbone of our vision – from creating seamless guest experiences to delivering top-tier training programs, they are the reason hospitality becomes an art. Santi Roggio Filippo Gozzoli Flavia Mazzarini Veronica Gulino Roberta Maria Cariola Massimo Atzeni Julien Dubos Francesco Truglio Silvia Collepardi

What mindset does your team adopt to handle complaints? The Lady in White Story by Francesco Orefici

Në një intervistë ekskluzive për Businessmag, Kledis Brahimi, themeluesi i DolceVita Hospitality, ndan historinë dhe pasionin pas krijimit të kësaj kompanie unike. Kledis përshkruan ndikimin e traditave të mikpritjes shqiptare, mësuar nga prindërit dhe gjyshërit e tij, në formimin e vizionit të tij për DolceVita Hospitality. Synimi i DolceVita është të sjellë ngrohtësinë dhe luksin italian në bizneset anembanë globit, duke theksuar se luks nuk është vetëm për elitën, por një përvojë që duhet përjetuar nga të gjithë. Trajnimet dhe konsultat e DolceVita kanë sjellë rritje të konsiderueshme në vlerësimet online dhe fitimet e klientëve të tyre në mbarë botën. Kledis parashikon personalizimin e përvojave, dizenjimin e eksperiencave, ushqimet e shëndetshme dhe përdorimin e AI në menaxhimin e të ardhurave si trendet kryesore që do të dominojnë industrinë e mikprit "Udhëtimi juaj drejt suksesit nuk përcaktohet nga pengesat që përballeni, por nga rezistenca dhe guximi me të cilin i kapërceni ato" është një nga këshillat e tij. Artikulli u publikua më parë në faqen 28 të numrit 35 të Business Magazine Albania. Ju mund të abonoheni dhe të shfletoni: https://lnkd.in/dF25efKY nr. 35 të saj.