Medallia

Launched in May 2021, Medallia’s ESG program highlights our progress to date in our 4th annual global impact report. We view social and environmental impact just as we do our software – as an aspect of business in which we must strive for continuous improvement. Read more in our Global Impact Report: https://bit.ly/3ZTN6t3

Did you know that 1 in 8 customers abandon a brand after a single bad experience? 😱 In The State of Brand Loyalty, we dive into why customers leave — and how you can win them back. From rewards programs to customer experience strategies, this report is packed with insights to keep your customers loyal. 👀 Learn more and download the full report here: https://bit.ly/403K7y7

Medallia Market Research conducted an early pulse on holiday shopping, and our findings might surprise you. 👀 Let us know if you’ve been disappointed with the level of customer service at retailers recently, and then go check out our report: https://bit.ly/3SDsS24

According to Lee Becker, Senior Vice President and Executive Advisor, “If 2024’s been about AI and personalization, 2025 will be the year we’ll see whether brands leverage these capabilities to truly improve customers’ lives.” Here’s how they might achieve that: 1. The ultimate power of AI will be realized, but only by brands that are ready, willing, and bold. 2. A new wave of the experience evolution is coming. To get ahead, brands must embrace loyalty. 3. The employee experience has been overlooked. Brands can’t afford to silo CX and EX. 4. Enabling self-service will be a strategic advantage. 5. To truly deliver on their brand promises, companies must prioritize their customers’ personal, yet major, life events. For a deeper dive, check out Becker’s article: https://bit.ly/3NnLyjx

Medallia is thrilled to showcase our fourth annual Global Impact Report, which highlights our unwavering commitment to making a positive impact on our employees, customers, and the planet. Swipe to see some of our highlights, and check out the full report: https://bit.ly/3ZTN6t3 #GlobalImpactReport

Dollar Tree and Dollar General are taking a closer look at their customer experience in order to better compete with big box stores. Mike Debnar, the vice president executive advisor at Medallia, said that dollar stores can benefit from their smaller, more numerous locations, partly because they offer greater accessibility. Interested in learning more? Check out this article from Quartz: https://bit.ly/4eZtwA2

What an amazing day in London at our Experience World Tour! So many great speakers, brands, partners, and moments to celebrate as the experience community came together to connect, listen, learn, and share. Thank you to Astrid Kowalczyk, Katie Kennedy, Daniel Beckford, Fred Reichheld, Michael Mallett, Medallia CEO Michael Lipps, and so many other incredible speakers, as well as all the partners, friends, and teams who made this such a fun and inspiring day.

CX practitioners everywhere want to utilize key opportunities in their CX and create lasting loyalty. However, fostering lasting loyalty remains a challenge for many organizations. Download our guide for actionable steps on how to achieve lasting loyalty: https://bit.ly/3Yg36Eq #CustomerExperience #CustomerLoyalty

CX Day is behind us, but it's not too late to discover strategies to improve customer journeys and drive loyalty from our panel of experts. Greg Kihlstrom recaps the highlights from last week's discussion in our latest blog, including identifying friction points in the customer journey, how to best prioritize using customer data, and more. Learn more here: https://bit.ly/3ZSOY5e

Welcome back to All Things Experience! In this edition we’ve got the highlights from #CXDay2024, featuring industry leaders and innovators Greg Kihlstrom, Gillian Howie, Geoffrey Ryskamp, and Dr. Mel Salvador - PhD. Plus, we’ve found: ❓ A handy quiz you can take to see if your company is using AI strategically 🎧 An insights-packed podcast featuring lessons from CVS Health’s VP, Head of Enterprise Customer Experience, Sri Narasimhan ✅ …and more can’t-miss #CX and #EX resources.