Tiledesk

We’ve tackled many challenges to grow our startup, and the good news is that hard work pays off 😎 Recently, we were featured in an MSN blog article as the 𝐀𝐈 𝐭𝐨𝐨𝐥 𝐫𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐢𝐳𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬. 🤖 We would love to take a moment and celebrate this achievement together. 🍻 Three days ago, MSN published a new article titled “Top Tools Revolutionizing Industries: A Deep Dive into Solutions for HR, Customer Service, and Beyond,” and guess what? Tiledesk is the first product on the list! 🍾 Over the past few years, we have delivered numerous features and new capabilities to our chatbot, aiming to make them act as much like real human agents as possible. That’s why we call them AI agents. And now, we are proud to inform you that Tiledesk’s ability to create AI agents trained on your specific data is undeniable. 👽 If you want to give the article a read, the link is below. Also, if you want to know how Tiledesk can help your business’s support department shine, just DM us for a demo. https://lnkd.in/dtwMKA95 #AI #CustomerService #Innovation #TechNews #StartupSuccess #Tiledesk #MSN #AIChatbots #AIAgents

For many businesses, creating an AI agent is synonymous with automating customer support. While that’s true, the potential of AI agents goes far beyond that. They can also 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐄 𝐈𝐍𝐓𝐄𝐑𝐍𝐀𝐋 𝐏𝐑𝐎𝐂𝐄𝐒𝐒𝐄𝐒 𝐀𝐍𝐃 𝐖𝐎𝐑𝐊𝐅𝐋𝐎𝐖𝐒—a capability that many companies have yet to fully explore. 👇 If your company is already at this stage, congratulations! 🍻 Reaching this level of innovation is no small feat. But if you're not there yet, don’t worry—we at Tiledesk have everything you need to get started with AI agents for internal processes, including: 1️⃣ Security & Compliance: Our AI agents are built with GDPR compliance in mind, ensuring they can securely handle sensitive employee and company data. 2️⃣ Tech Stack Integrations: Seamlessly integrate AI agents with your organization’s management tools, like Trello, via API. 3️⃣ Slack & Internal Communication: Embed AI agents directly into workflows, including platforms like Slack, to streamline communication and task management. 4️⃣ Knowledge Base Management: Curate and maintain a custom knowledge base to organize your internal documentation and databases. So, how can AI agents automate internal processes? Here’s how: By incorporating powerful LLM models like ChatGPT into your workflows, your bots can take on more complex tasks, such as: ✅ Prioritizing customer inquiries based on urgency, allowing faster responses when needed. ✅ Acting as a co-pilot for sales consultants, offering personalized solutions tailored to user preferences quickly and efficiently. ✅ Automating repetitive data entry tasks to ensure consistency across systems. These are just a few examples. If you'd like to learn more about how ChatGPT can enhance your internal workflows and address your specific needs, check out the article linked in the comment below, featuring insights from our co-founder, Andrea Sponziello 👌 #WorkflowAutomation #AIAutomation #AIInBusiness #AIAgents

How to enhance customer support capabilities with sentiment analysis? Why you can’t afford to ignore AI Agent effectiveness for your support team anymore? 👇 Traditional chatbots often faced issues like predefined scripts and a lack of empathy, leading to user frustration. Fortunately, those days are behind us. In this new era, AI has revolutionized customer service. Using AI can deliver positive customer interactions while significantly reducing the cost of superior support for companies. This new technology has taken chatbots to the next level. At Tiledesk, we call them AI Agents 🤖 What makes AI Agents superior to traditional chatbots? One key feature is sentiment analysis. This powerful ability makes a significant difference in every customer interaction, boosting CSAT and customer loyalty 🌟 AI Agents can be integrated with LLM models like ChatGPT to understand the feelings and needs of users and respond accordingly with your company’s knowledge. This ensures that customers leave conversations satisfied. And, if a user needs to upgrade a plan or intends to buy new products, your company won’t miss the chance for upselling. 💥 That’s why using AI Agents for customer support is not just a fancy option; it’s a must-have. In the video below, you can watch some AI Agents’ behavior that we have developed for our customers and community. They can feel the urgency and the level of frustration, and propose relevant options. The link to our community is in the comments below, where you can find and import your preferred AI Agent template in seconds. They are 100% customizable and free. #CustomerSupport #AI #SentimentAnalysis #AIAgents #Chatbots #Tiledesk #BusinessGrowth

Is your ticket intake process slowing down response times? Customers expect faster, more personalized service, and we have the solution! 💡 At Tiledesk, we’re excited to announce a powerful integration with Zendesk! 📣 You can now connect your Tiledesk AI agent to the Zendesk Agent Workspace, streamlining your customer support like never before. 🤖 + 🎟 In the video below, you’ll see how a Tiledesk agent gathers the necessary information from customers, ensuring that live agents have the context they need to resolve issues faster and more efficiently. You can also set up logic-based fields (e.g., “enter order number,” “select product category,” or “choose preferred contact method”) to prevent follow-up questions and improve the support process. While Tiledesk AI agents independently resolve around 70% of inquiries, integrating with Zendesk takes care of the more complex issues that require a ticketing system. This approach not only boosts your team’s efficiency but also delivers faster resolutions and better customer experiences. 💪 The step-by-step tutorial to build this integration is in the comment below 👇 #AIAgent #Ticketing #CustomerSupport #ZendeskIntegration #Tiledesk #Zendesk

Imagine reducing customer ticket volume by 70%—that's exactly what Key-One achieved with the power of Tiledesk's AI features. Here’s an insightful customer success story 👇 By adopting the latest AI-first customer service technologies, Key-One has expanded its service offerings. Through careful market research, they identified Tiledesk as the ideal partner to elevate their capabilities. Following a few training sessions to get their staff fully familiarized with Tiledesk’s capabilities, Key-One was able to independently support its clients in automating customer interactions and workflows. Key-One has developed AI agents for various purposes to meet their clients’ needs. For example, they have created an AI agent trained on a customer’s specific knowledge base to achieve First-Contact Resolution (FCR) and an AI Sales Advisor for e-commerce to help users find the best-fit product in seconds, all while maintaining higher levels of customer satisfaction 📈 “Tiledesk’s AI agents have been highly effective in delivering immediate and accurate responses. Their ability to handle a wide range of requests autonomously has led to a 70% boost in automated ticket management, a 50% reduction in response time, and a 60% increase in first-contact resolution,” says Matteo Fontana, Growth Manager at Key-One. In some cases, they even achieved a 20% higher conversion rate for their e-commerce clients—an impressive outcome 💥 Link to the full story in the comments if you want to give it a read 👇 At Tiledesk, we have specific plans for digital agencies like Key-One that want to stay ahead of the competition. If you’re interested, send us a DM to schedule a short call and discuss your needs. #DigitalTransformation #Automation #AIAgents #Tiledesk #DigitalAgencies #CustomerSupport #Key_One

Once again, we are happy to share that Tiledesk earned top honors in 2024. 🎉 Just like last year, we have secured our spot among the top leaders in two categories: Conversational AI Platform and Customer Service Software. 🤖 These achievements are valuable as they come from user-centric platforms based on real user reviews from those who have tested and supported our products. Thanks to all of you for your consistent support and trust in us. 🤗 A special thank you to Sakshi Arya from Gartner for sharing this wonderful news with us! 🙏 #TiledeskAwards2024 #ConversationalAI #GetApp #SoftwareAdvice #Capterra #Tiledesk

📈 Lo sapevi? Un servizio clienti efficace influisce direttamente sulle conversioni del tuo e-commerce. Diciamocelo—avere qualcuno disponibile 24 ore su 24, 7 giorni su 7, ogni singolo giorno, non è realistico. E anche se potessi farlo, sarebbe il miglior uso delle tue risorse? Con Tiledesk, il tuo assistente AI è disponibile giorno e notte, inclusi i weekend, e non va mai in vacanza. 🙂 Immagina la tranquillità di sapere che ogni richiesta dei clienti viene gestita prontamente, anche durante le festività. I clienti di oggi si aspettano risposte rapide—entro minuti, non ore. Un Assistente AI per lo Shopping può rispondere alle domande e guidare gli utenti a trovare rapidamente la soluzione perfetta. Il futuro del servizio clienti non è solo essere disponibili 24 ore su 24, 7 giorni su 7—si tratta di capire e risolvere le esigenze dei clienti in pochissimo tempo. Automatizza le attività di routine, concentrati su ciò che conta davvero e osserva la soddisfazione dei tuoi clienti crescere. #Ecommerce #AI #Tiledesk #ShoppingAI #AssistenzaClienti 

Overjoyed to see AI automation specialists like guy zilberblum boosting operational efficiency and enhancing customer experiences with Tiledesk! 💯 A heartfelt thank you for the shoutout and for being an integral part of our journey. 🤝 #CustomerService #AIAutomation #AIAgent

Thanks for sharing this insightful perspective on market understanding! 🌟 The era of AI-first customer service is indeed upon us, and businesses must adapt to keep their customers happy. Providing instant, round-the-clock support with AI agents is no longer a luxury but a necessity. We would love to show how Tiledesk capabilities can help more businesses. If you find it relevant, DM us for a tailored demo session! #Tiledesk #AIAgent #CustomerSupport

Here are 5 reasons why you need an AI agent to enhance your customer support capacity: 1️⃣ AI agents can help your business provide self-service customer support, where human interaction is needed only for complex situations. 2️⃣ AI agents can be trained on your specific data quickly, whether it’s your website content or files in different formats. 3️⃣ AI agents can handle customer inquiries 24/7; they are scalable and ideal for growing businesses. 4️⃣ AI agents can perform sentiment analysis to take different actions based on user inquiries. 5️⃣ AI agents can manage interactions across various channels, such as chat, social media, SMS, and more. AI agents are the powerful technology revolutionizing customer service efficiency. And not only customer service—they can help your business generate more leads, automate repetitive workflows, and much more. Do you know other reasons? Share them in the comments below! #customersupport #aiagents #customerservice #automation #tiledesk