PeakHR Consult

We are hiring As an Automation Specialist, you'll spearhead the integration of automation tools like GoHighLevel and Low-Code/No-Code platforms to optimize our business processes. Leveraging your expertise in JavaScript, Python, and PHP, you'll design and implement efficient automation workflows, troubleshoot technical issues, and ensure seamless integration between systems using APIs. Your role will be pivotal in driving efficiency, innovation, and excellence across the organization. Responsibilities: • Develop and implement automated solutions using GoHighLevel and other relevant platforms to streamline business processes. • Collaborate with cross-functional teams to identify automation opportunities and requirements. • Utilize APIs to integrate different software systems and automate data exchange processes. • Design and implement workflows using Low-Code/No-Code platforms to automate repetitive tasks. • Write and maintain clean, efficient, and well-documented code in JavaScript, Python, and PHP. • Troubleshoot and resolve technical issues related to automation workflows and integrations. • Stay updated with the latest industry trends and technologies related to automation tools and platforms. • Provide technical support and training to internal teams on automation processes and tools. Education: • BSc. Computer Engineering / Computer Science / IT • Strong Knowledge of Application Programing Interfaces (APIs) Skills and Qualifications: • Proficiency in GoHighLevel and its features, with 5 years of hands-on experience. • Strong understanding of Low-Code/No-Code platforms like Zapier and Pabbly Connect. • Excellent programming skills in JavaScript, Python, and PHP. • Familiarity with APIs and their integration into various software systems. • Problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently. • Excellent communication skills and the ability to collaborate effectively with cross-functional teams. • Ability to work independently and manage multiple tasks simultaneously. • Attention to detail and a commitment to delivering high-quality automation solutions. Preferred Qualifications: • Experience with other automation tools and platforms. • Knowledge of database management systems. • Certification in relevant programming languages or automation tools. What We Offer: A dynamic and innovative work environment with a focus on personal and professional growth. Opportunities to work on diverse projects for a wide range of clients. Competitive salary, benefits, and opportunities for career advancement. A supportive team that values creativity, collaboration, and quality. How to Apply:  Interested candidates should submit a resume, a cover letter explaining why you're the perfect fit for this role to peakhrconsulting@gmail.com

We are hiring As an Automation Specialist, you'll spearhead the integration of automation tools like GoHighLevel and Low-Code/No-Code platforms to optimize our business processes. Leveraging your expertise in JavaScript, Python, and PHP, you'll design and implement efficient automation workflows, troubleshoot technical issues, and ensure seamless integration between systems using APIs. Your role will be pivotal in driving efficiency, innovation, and excellence across the organization. Responsibilities: • Develop and implement automated solutions using GoHighLevel and other relevant platforms to streamline business processes. • Collaborate with cross-functional teams to identify automation opportunities and requirements. • Utilize APIs to integrate different software systems and automate data exchange processes. • Design and implement workflows using Low-Code/No-Code platforms to automate repetitive tasks. • Write and maintain clean, efficient, and well-documented code in JavaScript, Python, and PHP. • Troubleshoot and resolve technical issues related to automation workflows and integrations. • Stay updated with the latest industry trends and technologies related to automation tools and platforms. • Provide technical support and training to internal teams on automation processes and tools. Education: • BSc. Computer Engineering / Computer Science / IT • Strong Knowledge of Application Programing Interfaces (APIs) Skills and Qualifications: • Proficiency in GoHighLevel and its features, with 5 years of hands-on experience. • Strong understanding of Low-Code/No-Code platforms like Zapier and Pabbly Connect. • Excellent programming skills in JavaScript, Python, and PHP. • Familiarity with APIs and their integration into various software systems. • Problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently. • Excellent communication skills and the ability to collaborate effectively with cross-functional teams. • Ability to work independently and manage multiple tasks simultaneously. • Attention to detail and a commitment to delivering high-quality automation solutions. Preferred Qualifications: • Experience with other automation tools and platforms. • Knowledge of database management systems. • Certification in relevant programming languages or automation tools. What We Offer: A dynamic and innovative work environment with a focus on personal and professional growth. Opportunities to work on diverse projects for a wide range of clients. Competitive salary, benefits, and opportunities for career advancement. A supportive team that values creativity, collaboration, and quality. How to Apply:  Interested candidates should submit a resume, a cover letter explaining why you're the perfect fit for this role to peakhrconsulting@gmail.com

We're Hiring! CX Operations Specialist As a CX Operations Specialist focusing on Client Acquisition and Onboarding, you'll be instrumental in ensuring seamless client experiences throughout their journey, from lead nurturing to offboarding. Your role will encompass Sales Support & Lead Follow-Up, Client Onboarding, Managing Client Requests & Concerns, Feedback and Reviews, Client Offboarding, Collaboration & Reporting, with a strong emphasis on maintaining high standards of client satisfaction and quality assurance. Key Responsibilities: Sales Support & Lead Follow-Up - Identify and qualify leads through various channels. - Conduct timely follow-ups with potential clients to nurture leads and support the sales process. - Collaborate with the sales team to provide necessary support and information for lead conversion. Client Onboarding - Develop and implement efficient client onboarding processes for smooth transitions from sales to service delivery. - Coordinate with internal teams to gather required information and resources. - Guide clients through the onboarding process, addressing queries or concerns for a positive experience. Managing Client Requests & Concerns - Act as the primary point of contact for clients, addressing requests, concerns, and inquiries promptly and professionally. - Liaise with internal teams to resolve client issues and ensure timely resolution. - Proactively identify and escalate complex issues to appropriate stakeholders. Feedback and Reviews - Solicit feedback from clients to analyze experiences and satisfaction levels. - Analyze feedback to identify trends, areas for improvement, and opportunities for enhancing the client experience. Client Offboarding - Manage the offboarding process for clients, ensuring smooth transitions and account closure. - Conduct exit interviews with departing clients to understand reasons for discontinuation and gather feedback for improvement. Collaboration & Reporting - Collaborate with cross-functional teams to ensure alignment in delivering exceptional client experiences. - Compile and analyze data on client interactions, satisfaction levels, and KPIs. - Prepare regular reports on client acquisition, onboarding, satisfaction, and other relevant metrics for management review. Quality Assurance (QA) - Implement quality assurance measures to maintain high service delivery standards and client satisfaction. - Conduct regular audits and reviews of client interactions and processes to identify areas for improvement and ensure compliance. Qualifications and Skills - Bachelor's degree in Business Administration and Marketing. - Proven five (5) years of experience in customer service, sales support, or client relationship management roles in an agency. - Ability to prioritize and manage time effectively in a fast-paced environment. - Proficiency in CRM software and Microsoft Office Suite. Interested applicants should send their CV and cover letter to peakhrconsulting@gmail.com

We are seeking a skilled and highly organized Digital Account Manager to join our team. Role Overview As an Account Manager within the dynamic Agency Services Division, you will play a pivotal role in managing client relationships, overseeing project delivery, and ensuring that all account activities align with our strategic objectives. Key Responsibilities Client Relationship Management: Build and maintain strong, long-lasting clients relationships, acting as the primary point of contact and liaison between clients and our agency. Strategic Oversight: Ensure that all account activities support our key metrics Project Management: Oversee and manage project workflows, timelines, and budgets, ensuring the efficient delivery of high-quality work that meets client expectations. Performance Monitoring: Regularly evaluate account performance against established OKRs and MINs, identifying areas for improvement and implementing strategic adjustments as needed. Collaboration and Coordination: Work closely with cross-functional teams, including the Design Department, to ensure cohesive and integrated service delivery that aligns with agency standards and client goals. Feedback and Reporting: Gather client feedback, provide regular performance reports, and conduct review meetings to ensure continuous improvement and client satisfaction. Qualifications: Bachelor's degree in Business, Marketing, Communications, or a related field. Proven experience as an Account Manager, or similar role, within a marketing agency or creative services environment. Strong understanding of digital marketing strategies, design processes, and project management principles. Excellent communication, negotiation, and presentation skills. Demonstrated ability to manage multiple projects and clients in a fast-paced environment. Proficient in CRM software and project management tools. Benefits Fully remote A vibrant and creative work culture where innovation and ideas are celebrated. Opportunities for professional development and growth within the agency. Competitive salary and benefits package. A supportive team environment focused on achieving shared objectives and delivering excellence Apply through the link. https://lnkd.in/drVGmptU