EUBIN - European Building Innovation Network heeft dit gerepost
On Tuesday we had the absolute pleasure of hosting another round of our Forum for Property & Asset Management 2.0 for a highly engaged group of members – resulting in valuable shared insights across the group. 🫶 This time the topic at hand was The Good Tenant Experience (Den Gode Lejeroplevelse) exploring the strategies and value of looking at the tenant experience in a new way and which digital tools proves the most helpful in this journey. One key points was how and where to communicate with the right information to an increasingly diverse portfolio of tenants and customers. Especially when it comes to managing expectations overall – even more so regarding potential areas of conflict such as tenant departure. However, this is complicated by a knowledge gap about customer needs. From automatisations giving quick replies to warm hands and physical presence – several paths towards satisfying customer needs were discussed. 🌿 Thank you for sharing your challenges and learnings to Hannah Maria Østergaard (Balder Danmark A/S), Jens H. Møller (CEJ Ejendomsadministration) & Christina Ruus Frost (Go'Bolig hos Koncenton). Interested in acquiring new skills and actionable insights? Sign up for upcoming events that match your needs – and bring along your favourite colleagues to share the experience: 🛠️ Workshop on Innovation Tools (November 6th) 🎉 Member Meetup (November 7th) 🎓 Masterclass in Digital Strategy (November 26th). Link to all events found in comments below👇 Kajsa Sjunnesson, Sofie Venndt, Michael Ambjorn, Laura Katzensteiner, Ella Faurschou Aaby, Stine Grønnegaard, Anne Szocska, Lykke Gjerløv Marrup, Benjamin Andersen