Awesome CX

😱 Customer Service Nightmares: Airline Ticketing Turmoil 😱 We’re passionate about customer service—it's what we live for. But let's be real, not every experience is smooth sailing. In our "Customer Service Nightmares" series, we highlight those #NotSoAwesome moments and share how we would handle things differently. This time, our colleague, Sophie, recounts the frustration of navigating a chaotic airline ticketing process - confusing policies, and unhelpful agents. ✈️😤 How can this be improved? Our Chief Growth Officer, Jim Mitchell, explores how AI and automation can streamline ticketing, making it quicker and easier for customers to get where they need to go. https://lnkd.in/gHM8s-Vp #CX #Airline #AI #CustomerService

🌸 Sharing joy with an appreciation post for stunning bouquets from our brand partner, The Bouqs Company 🌸 Check out a stunning collection of flowers our team have received through their incredible subscription service. Farm-fresh flowers delivered right to your door on a regular basis, and they last a long time - what more could you want? 💐✨ #CustomerSupport #SubscriptionService

Lauren Parr’s article, "The Patient-Centric Revolution: Why Customer Service Is Healthcare's New Frontier," highlights the growing importance of patient-centric care in today's healthcare landscape. The article reveals a striking statistic: two-thirds of Americans have had a negative healthcare experience. At Awesome CX, we know that exceptional customer service is crucial for turning this around. By prioritizing empathy, clear communication, and patient-centric care, we help healthcare providers stand out and build loyalty. Let's work together to transform patient experiences and drive success in this evolving landscape! https://lnkd.in/gP52_Mea #Healthcare #CustomerService

Happy Independence Day to all our friends and teammates in India! We are celebrating with you from afar!

In a bold move to enhance consumer rights and ease daily frustrations, the White House's new "Time Is Money" initiative aims to eliminate the customer service "doom loops" that have long plagued Americans. From simplifying the process of canceling subscriptions to ensuring that you can talk to a human with just one button, this initiative is set to transform the way companies interact with their customers. At Awesome CX, we're thrilled to see this push for higher customer service standards. Our mission has always been to provide exceptional service that removes barriers and creates seamless experiences for our clients and their customers. For businesses struggling to meet these new expectations, we are here to help you navigate the changes and exceed customer expectations with ease. Let's work together to make customer service a powerful differentiator in your business. https://lnkd.in/gPaECYH4 #CustomerExperience #CustomerService #CX #TimeIsMoney

The Endless Quest for Clarity in Coverage! Customer service is our passion, but not every experience is a dream. We collected some real-life stories from our team and discovered plenty of customer service nightmares 😱 In this series we share examples of #notsoawesome service and how we'd handle things differently. In this story we talk about the frustration of trying to clarity on healthcare coverage and costs for healthcare procedures. How could technology enhance this experience? Our Chief Growth Officer, Jim Mitchell, suggests that transparency and detailed information at our fingertips are key. Ensuring clarity and ease in understanding coverage can significantly improve customer happiness.

😱 Customer Service Nightmares: Trapped in a chatbot loop We come with another 'customer service nightmare' example. A series where we highlight #notsoawesome customer service experiences from our team and offer our thoughts on how we would handle things differently. The time highlighting how frustrating it can be when a company has a chatbot that doesn't work so you have to contact customer service anyway! How could this experience be improved? Our Chief Growth Officer, Jim Mitchell weights in on the importance of an effective chatbot and the new tech that can support great chatbot experiences. #AI #ArtificialIntelligence #CustomerExperience

Sounds like such an amazing trip to India, Travis Coates 🌏✨ and fantastic photos of the team! It's so great to see our teams from across the globe come together. We're excited to hear more about our upcoming innovative projects and the incredible work our teams are doing. #TeamTranscom #TeamWork

Our Transcom team is still buzzing with excitement from #TrustCon2024 in San Francisco! The opportunity to network with industry leaders, peers, and clients was invaluable, and we’re grateful for the meaningful conversations and insights shared. We're eager to put what we've learned into practice and continue our mission of creating safe and secure online spaces. Let’s keep the momentum going! If you attended #TrustCon2024, we’d love to hear your thoughts and stay in touch. Ricky Allen Amber Bell

Sounds like a fantastic trip with fantastic people! Nothing more important than getting our global teams together and celebrating all our successes🌏👏 We can't wait to hear about the India trip! #TeamWork #Phillipines Travis Coates Brian Johnson