Awesome CX

Being commended for your hard work is truly awesome. ✨ Our latest recognition from Frost & Sullivan means a lot to us and our clients. Let’s hear from our CEO for AAPAC, Travis Coates, about what this achievement means for us.

What an awesome accomplishment for the APAC team! These awards truly demonstrate how our unwavering focus on innovation is strategically shaping our approach and fueling our growth. Here’s to an even greater success in the future. 🎉

🚨TRIGGER WARNING🚨 : Q4 is 22 days away! But don't worry, it's not too late to get prepared for eCommerce's most important time of the year! As we approach the busiest season of the year, eCommerce companies are gearing up for a seasonal ramp like no other. The key to success during this critical time? A rock-solid customer support team. With the spike in holiday shopping, customer inquiries increase exponentially. Whether it’s order tracking, returns, or product questions, every interaction counts toward delivering an exceptional customer experience. When we get it right we see an increase in sales, happier customers, and even happier bosses! Now is the time to start scaling your support team to handle the influx of inquiries and exceed customer expectations. Whether it’s live chat, email, or social media, seamless and efficient support is the foundation for customer loyalty. Let’s make this Q4 one to remember for all the right reasons! 💪 #eCommerce #CustomerSupport #Q4Prep #SeasonalRamp #CustomerExperience https://lnkd.in/g3gBwHag

👷♀️👷♂️ Happy Labor Day! 👷♂️👷♀️ Today, we celebrate and honor the hard work and dedication of workers everywhere. A special shoutout to our incredible teams across the globe for their unwavering commitment to CX excellence and innovation. Enjoy a well-deserved break and take pride in all that you've accomplished. Here's to you and the amazing work you do every day!

😱 Customer Service Nightmares: Airline Ticketing Turmoil 😱 We’re passionate about customer service—it's what we live for. But let's be real, not every experience is smooth sailing. In our "Customer Service Nightmares" series, we highlight those #NotSoAwesome moments and share how we would handle things differently. This time, our colleague, Sophie, recounts the frustration of navigating a chaotic airline ticketing process - confusing policies, and unhelpful agents. ✈️😤 How can this be improved? Our Chief Growth Officer, Jim Mitchell, explores how AI and automation can streamline ticketing, making it quicker and easier for customers to get where they need to go. https://lnkd.in/gHM8s-Vp #CX #Airline #AI #CustomerService

🌸 Sharing joy with an appreciation post for stunning bouquets from our brand partner, The Bouqs Company 🌸 Check out a stunning collection of flowers our team have received through their incredible subscription service. Farm-fresh flowers delivered right to your door on a regular basis, and they last a long time - what more could you want? 💐✨ #CustomerSupport #SubscriptionService

Lauren Parr’s article, "The Patient-Centric Revolution: Why Customer Service Is Healthcare's New Frontier," highlights the growing importance of patient-centric care in today's healthcare landscape. The article reveals a striking statistic: two-thirds of Americans have had a negative healthcare experience. At Awesome CX, we know that exceptional customer service is crucial for turning this around. By prioritizing empathy, clear communication, and patient-centric care, we help healthcare providers stand out and build loyalty. Let's work together to transform patient experiences and drive success in this evolving landscape! https://lnkd.in/gP52_Mea #Healthcare #CustomerService

Happy Independence Day to all our friends and teammates in India! We are celebrating with you from afar!

In a bold move to enhance consumer rights and ease daily frustrations, the White House's new "Time Is Money" initiative aims to eliminate the customer service "doom loops" that have long plagued Americans. From simplifying the process of canceling subscriptions to ensuring that you can talk to a human with just one button, this initiative is set to transform the way companies interact with their customers. At Awesome CX, we're thrilled to see this push for higher customer service standards. Our mission has always been to provide exceptional service that removes barriers and creates seamless experiences for our clients and their customers. For businesses struggling to meet these new expectations, we are here to help you navigate the changes and exceed customer expectations with ease. Let's work together to make customer service a powerful differentiator in your business. https://lnkd.in/gPaECYH4 #CustomerExperience #CustomerService #CX #TimeIsMoney

The Endless Quest for Clarity in Coverage! Customer service is our passion, but not every experience is a dream. We collected some real-life stories from our team and discovered plenty of customer service nightmares 😱 In this series we share examples of #notsoawesome service and how we'd handle things differently. In this story we talk about the frustration of trying to clarity on healthcare coverage and costs for healthcare procedures. How could technology enhance this experience? Our Chief Growth Officer, Jim Mitchell, suggests that transparency and detailed information at our fingertips are key. Ensuring clarity and ease in understanding coverage can significantly improve customer happiness.