Management Strategies

Your critics may hold the key to your company's success. But, are you paying attention? Inadequate management of complaints can be a silent killer. It undermines consumer confidence, amplifies unfavourable word-of-mouth, and damages brand reputation, all of which contribute to unintentional revenue loss. Join bestselling author and well-known international speaker Dr. Janelle Barlow on September 23rd as she delves into the complexities of consumer complaints. Learn how to transform what many perceive as a "problem" into a strategic advantage. Don't miss this opportunity to gain invaluable insights from Dr. Barlow! 📍 Cervantes Hall, Discovery Primea, Makati City, PH 🕒 23 September 2024, 2:00 - 4:00 PM (GMT+8) 🏷️ Register now and receive 15% off when you sign up with 2 or more participants! 🔗 https://lnkd.in/ggCtHdCv #register #registernow #LeadershipDialogues #TurnYourCriticsIntoAdvocates #ComplaintHandling #CustomerFeedbackMatters #ComplaintsToOpportunities #BusinessSuccess #BrandReputation #ConsumerConfidence #BusinessGrowth

𝙃𝙤𝙬 𝙇𝙚𝙖𝙙𝙚𝙧𝙨 𝙄𝙢𝙥𝙖𝙘𝙩 𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙒𝙚𝙡𝙡-𝘽𝙚𝙞𝙣𝙜 Well-being at work goes beyond mental or physical health—it’s about cultivating a culture where people genuinely thrive. According to Gallup’s Well-Being at Work framework (https://lnkd.in/gkEGbZUW), our work environments shape our well-being in every area of life, from social and financial well-being to career and community well-being. Reflecting on my journey, I realize I was once deeply caught in the grind. I’m a self-proclaimed recovering workaholic. Thankfully, at the peak of this phase, I had a manager who saw the toll it was taking on me and encouraged something I hadn’t prioritized—rest. Recognizing the risk of burnout, he offered me a full month off without using my vacation days. It was transformative, completely shifting my perspective on productivity. Thank you, Byron Clayton, for being that leader for me! You made well-being a core part of our conversations, making my career development feel meaningful. Today, I intentionally pay that forward by helping leaders and individuals manage their energy and navigate these same challenges. I feel strongly about respecting our need for rest, especially in today’s fast-paced environment. We need to remind ourselves that sometimes, to take a step forward, we need to take a step back. This philosophy aligns with insights from a favorite HBR article, Manage Your Energy, Not Your Time (https://lnkd.in/gcMS4cvK), reminding us that sustainable performance begins with energy renewal. Leaders, how are you supporting your teams' well-being? Are you empowering them to manage their energy, not just their time? Let’s build cultures where well-being isn’t an afterthought but a core leadership priority. #WellBeing #Leadership #Culture #EnergyManagement

𝙁𝙚𝙖𝙧 𝙤𝙛 𝘽𝙚𝙞𝙣𝙜 𝘿𝙞𝙛𝙛𝙚𝙧𝙚𝙣𝙩 For a long time, I was always worried about how I needed to fit in with my colleagues. I thought blending in would help me succeed. But what I realized over time was that trying to "fit in" was actually holding me back from truly contributing and being my best self. I'm quirky, I laugh a lot, and sometimes my ideas come in pouring non-stop that I'm afraid I might overwhelm others. I'm different from how others are, but it's not bad. In fact, it's what makes me a productive member of a team. You need ideas? I'm here for you. The wilder, the better. I can do this all day! As I embraced and accepted that this is how I'm built, it dawned on me that fitting in is the opposite of belonging. True belonging comes from being able to bring your authentic self to work—your ideas, your perspective, and your whole identity. When you feel safe enough to do that, you can truly thrive, feel more connected, and make a bigger impact. It turns out I wasn’t alone. 2/3 of employees feel the pressure to hide parts of themselves at work. This is where psychological safety comes in—it’s the foundation of high-performing teams. When we foster environments where people feel secure, valued, and heard, we unlock creativity, innovation, collaboration and so much more. This is why I believe in workplace belongingness so much, and advocate for it all the time. If you're interested, sharing an oldie but goodie insightful HBR article: Fear of Being Different Stifles Talent. (https://lnkd.in/gTKpiyA9) It dives into how fear of being different can really hold people back and outlines the importance of feeling safe to be yourself at work. #PsychologicalSafety #Leadership #EmployeeEngagement #Diversity #InclusiveCulture #HighPerformingTeams #Authenticity

In a rapidly evolving world, aligning strategy for long-term success is essential. Our seasoned consultants and professional futurists at Management Strategies help you define, dream, and deliver the strategies that future-proof your business. Visit us at https://hubs.ly/Q02W5yxX0 to learn more! #FutureProofYourBusiness #StrategicAlignment #BusinessStrategy #Futurists #ManagementStrategies #MgtStrat#FutureOfWork #consulting #consultancy

Are your policies designed to support a truly equitable workplace? #AComplaintIsAGift #DrJanelle #ManagementStrategies #MgtStrat #customerservice #customerexperience #workpolicy #policy #fairness #workpolicies #fairtreatment #serviceprovider #businessgrowth

Management Strategies believes in the power of nurturing the next generation of leaders. This value was instilled by our founder and managing partner, Elcee Asuncion Villa, a visionary who quickly rose through the ranks under the mentorship of the corporate powerhouse, Carol Carreon. In her blog, How to Identify and Nurture Future Leaders, Carol refers to exceptional talents as "diamonds waiting to be polished." She continues: "[Elcee] helped me launch the first Micro Expo, the exhibition that introduced personal computers in the Philippines. Later, she headed our spin-off operations in HK. She is now headquartered in Malaysia at the top of her Asian management consulting firm." Elcee's success is a testament to the importance of recognizing and fostering potential leaders. By providing early opportunities and a supportive environment, promising individuals are transformed into the leaders of tomorrow. What are your thoughts on leadership development? How can companies create a culture that nurtures talent? Read full story at https://hubs.la/Q02VPNzP0. #leaders #leadership #leadershipjourney #futureleaders #leadershipdevelopment #ManagementStrategies #MgtStrat

📣 We’re searching for a Marketing Associate to join our team! If you're passionate about lead generation, data insights, and creative campaigns, this could be your next big move. Email your application to peopleandculture@mgtstrat-asia.com and let’s grow together! 📈 #JoinOurTeam #MarketingJobs #HiringNow #JobOpening #MarketingCareers #MarketingAssociate #ApplyNow #CareerOpportunities #JobHunt #GrowWithUs #LeadGeneration #CreativeCampaigns #MarketingTalent #DataDrivenMarketing #MgtStrat #ManagementStrategies

Complaint handlers do more than listen—they help make customer experience better 💬 #AComplaintIsAGift #DrJanelle #ManagementStrategies #MgtStrat #customerservice #customerexperience #complainthandling #growthmindset #leadershipdevelopment #businessgrowth

Discover a new perspective on turning complaints into opportunities for growth! Get a copy of A Complaint Is A Gift at mgtstrat-shop.com #AComplaintIsAGift #DrJanelle #ManagementStrategies #MgtStrat #customerservice #customerexperience #growthmindset #leadershipdevelopment #businessgrowth

MgtStrat senior consultant, TJ Parpan, co-moderated the panel discussions at DigiCon 2024 🚀 He comments while advancements in technology are critical and maintaining a customer-obsessed approach is essential, the real foundation for successful digital transformation lies in the company mindset and culture. At Management Strategies, we deeply resonate with this insight, as we continuously work with organizations to invigorate their cultures, ensuring that they are prepared for the future of work💡 #ThoughtLeadership #DigitalTransformation #DigiCon #DigiCon2024 #DMAP #FutureofWork #Technology #TechInnovation #CompanyCulture #mindset